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Novotel Marrakech Hivernage

4.0 star property
Family-friendly hotel with fitness centre and 24-hour front desk

Photo gallery for Novotel Marrakech Hivernage

Miscellaneous
Lunch and dinner served
Superior Twin Room, Multiple Beds
Terrace/patio
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Room service
  • Laundry
The current price is NZ$265
includes taxes & fees
13 Dec - 14 Dec

Explore the area

View map
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000
  • Place, Casino de Marrakech
    ‪3 min walk‬
  • Place, Le Grand Casino de La Mamounia
    ‪8 min walk‬
  • Place, Avenue Mohamed VI
    ‪10 min walk‬
  • Airport, Marrakech (RAK-Menara)
    ‪10 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Premium bedding
Sofa bed - double
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
HDTV
Premium bedding
Sofa bed - double
Shower/bath combination
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

Premium bedding, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed with Sofa bed

7.0 out of 10
Good
(12 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Premium bedding
Sofa bed - double
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

Superior Twin Room, Multiple Beds

7.6 out of 10
Good
(12 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Premium bedding
Sofa bed - double
Shower/bath combination
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the area

Marrakech

A family-friendly stay in Marrakech awaits you at Novotel Marrakech Hivernage. You'll be 1.6 km (1 mi) from Jemaa el-Fnaa and 2.7 km (1.7 mi) from Majorelle Garden. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The brasserie, Bazz'art, is open for lunch and dinner. Comptoir Nomade is the hotel's own bar. Enjoy the gym and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 11 AM. .Sights within a 10-minute walk of this 4-property class Gueliz hotel include Bab El Djedid and Casino de Marrakech.

What's nearby

  • Casino de Marrakech - 3 min walk - 0.3 km
  • Le Grand Casino de La Mamounia - 8 min walk - 0.7 km
  • Avenue Mohamed VI - 10 min walk - 0.9 km
  • Koutoubia Mosque - 11 min walk - 1.0 km
  • Jemaa el-Fnaa - 20 min walk - 1.7 km

Getting around

  • Marrakech Central Station - 6 min drive
  • Marrakech (RAK-Menara) - 8 min drive

Restaurants

  • ‪Casino de Marrakech - ‬3 min walk
  • ‪Nobu Marrakesh - ‬3 min walk
  • ‪Cappuccino - Morocco - ‬5 min walk
  • ‪Café Extrablatt - ‬2 min walk
  • ‪Comptoir Darna - ‬2 min walk

About this property

Novotel Marrakech Hivernage

Family-friendly hotel with fitness centre and 24-hour front desk
Novotel Marrakech Hivernage offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

You'll find a business centre on site. A terrace, an arcade/games room, and a garden are also featured at the family-friendly Novotel Marrakech Hivernage.

This 4-star Marrakech hotel is smoke free.

  • 1 building
  • 112 guestrooms or units
  • 5 levels
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Marrakech Hivernage offers 112 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11 AM for a fee: MAD 120 for adults and MAD 60 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bazz'art
  • Comptoir Nomade

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MAD 150.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MAD 120 for adults and from MAD 60 for children
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

What is the cancellation policy at Novotel Marrakech Hivernage?

Novotel Marrakech Hivernage offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Marrakech Hivernage?

As of 4 Dec 2025, prices found for a 1-night stay for 2 adults at Novotel Marrakech Hivernage on 13 Dec 2025 start from NZ$258.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Novotel Marrakech Hivernage?

No, there is no spa at this property. Les Bains de Marrakech is a short 19-minute walk away.

Does Novotel Marrakech Hivernage have a pool?

Novotel Marrakech Hivernage has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Novotel Marrakech Hivernage a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Novotel Marrakech Hivernage.

Is Novotel Marrakech Hivernage family-friendly?

You bet! With amenities such as a children's pool, babysitting services and an arcade, it's no surprise that Novotel Marrakech Hivernage is a hit with families.

Does Novotel Marrakech Hivernage serve breakfast?

You bet, buffet breakfast is served daily from 7:30 AM to 11 AM.

Is there a free airport shuttle available at Novotel Marrakech Hivernage?

No, Novotel Marrakech Hivernage does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Marrakech Hivernage?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Novotel Marrakech Hivernage?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Novotel Marrakech Hivernage?

No, pets are not allowed.

Reviews

Novotel Marrakech Hivernage Reviews

7.4

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 239 out of 1000 reviews
Rating 8 - Good. 359 out of 1000 reviews
Rating 6 - Okay. 238 out of 1000 reviews
Rating 4 - Poor. 101 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

Reviews

6/10 Okay

Jafar

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Kevin

Stayed 4 nights in Aug 2025

8/10 Good

imtiaz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
A tired basic hotel, the rooms are a good size, bed is comfortable, bed sofa is lumpy and unusable for sitting or sleeping, the toilet is tiny and claustrophobic and really dark as the lighting is dark,the bathroom is not good, the basin is tiny, the shower cubicle is small and the bathroom is really poorly lit, the lighting is terrible. The reception staff are excellent 👍 5⭐️,the cleaning ladies are fantastic 5⭐️the breakfast staff are fantastic 5⭐️and the security staff ishmael and the others are fantastic 5⭐️
Stayed 7 nights in Aug 2025

8/10 Good

Iftakhar

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Good but could be better

Was disappointed with the room as expected it to be more modern.
Stayed 2 nights in Aug 2025

4/10 Poor

suaibur

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, amenities
Check in was very very slow we had completed on line check in but had to do it all again and then told to sit down and wait for our name to be called it took 45mins to get the keys! The gym is just a few machines no weights and water broken. The breakfast and pool are perfect and pool staff very helpful. It’s a good location and room was clean although tired compared to pictures and air con could have been better - we had a lovely stay (once we had a key)
Stayed 4 nights in Aug 2025

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay great location great price!

The hotel is in an excellent location and is a really good hotel for no more than three people per room maximum. As some of the reviews suggests the hotel does need some attention in terms of doors and decor however this is a very minor aesthetic issue which did not bother me in the slightest. The whole tell was very clean and each of the rooms has balcony access along with a microwave and fridge. The breakfast options consisted of croissants a variety of different types of bread, salads, limited cooked options, omelettes to order, and the usual continental breakfast options. This in my opinion was ample. There is a taxi stand across the road from the hotel where both standard taxis and grande taxis are available. Has a bit of advice look at the prices in the driver's windows which are set by the government/council so that they do not rip you off with inflated prices are specific times. The swimming pool facility in the hotel was amazing and super quiet from the hours of nine up until around 12 p.m. All in all a very comfortable stay with healthful stuff for a very good price and I would highly recommend this hotel to anyone as long as the small aesthetic elements do not bother you. I will be booking this again if I ever visit Marrakesh once again.
Stayed 4 nights in Aug 2025

8/10 Good

Sajeda

Liked: Staff & service, property conditions & facilities
Staff were great and really helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Habib UL-Haq

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel was noisy at night with Club music until 4am ,reception staff are moody and not helpful. I arrived at the hotel for check-in and was told to wait 15mins as another couple were checkin and completing their paperwork. Found this very rude and unprofessional.
Stayed 4 nights in Jul 2025

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Sami

Stayed 1 night in Jun 2025

2/10 Terrible

Imad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was horrible. The staff were unfriendly and slow to respond to minimum request such as bed sheets. There was no parking so I paid a guy outside and I found my car damage the next morning. The room was not set up for 3 as requested and had a horrible view. Overall the dirtiest and the worst hotel I’ve stayed in in my life including poorest countries I’ve visited in Africa and South America. I typically stay at Sofitel or Hyatt but was last minute stop. It looks like the hotel was no updated in 50 years.
Stayed 1 night in Jun 2025

8/10 Good

Jaymie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Was a good hotel. Breakfast was good and pool area nice. Staff were rude and uninterested.
Stayed 4 nights in Jun 2025

6/10 Okay

warren

Travelled with family
Good location, pool was great, rooms dated and check in took a while be prepared to wait
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect place to stay while visiting Marrakech.
Stayed 2 nights in May 2025

10/10 Excellent

Bill

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great busy area
Stayed 1 night in Apr 2025

8/10 Good

Aidan

Stayed 3 nights in Apr 2025

2/10 Terrible

Uwaoma

Poor experience with reservation

Unfortunately after paying well in advance upon my arrival one day later than my check in date I was told I had no reservation with them that I should go to hotels.com and ask them what happened. This is despite the fact that I self checked in via the mail and prepaid in full for 5 nights. Emails sent to them and hotels.com have remained unanswered.
Stayed 5 nights in Mar 2025

10/10 Excellent

Sharat

Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin, Beckenham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was here for a business Trip, done for my needs
Stayed 2 nights in Mar 2025

4/10 Poor

Claire

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Balconies are not big enough to sit out, no table and chairs, only standing room! Rooms are advertised with a double sofa bed, all rooms only have a single sofa bed. Beds very uncomfortable, lumpy pillows, bed sheets not changed all week. Gym is very basic. When I requested some teabags for the room I was told I would have to pay 80 dirhams as it was breakfast tea and only fruit teas were free. No milk also provided. Toaster at breakfast broken, food was not replenished. Not up to four star standard.
Stayed 7 nights in Feb 2025

2/10 Terrible

MOHAMMAD TASLEEM

Disliked: Staff & service, amenities, property conditions & facilities
I have been coming and going from Marrakech more than 30 times now and have never been so disappointed ! The customer service at reception was absolutely atrocious ! The lady at front desk just disregarded a few of us like we were from the jungle. Arrived early cool so no problem waiting until 3pm but people were arriving after me and being checked in ? She just kept on asking me to sit and wait there’s loads of people here I said that’s fine but they have not been here before me ? Straight disregard ! Wow then to top it off the room was terrible . No air conditioning in the room it looked mad tidy the room needs crazy upgrading ! Room 303 by the way the fridge was not working I mean wow I’ve never put a review but this just had to be done ! Breakfast was complete rubbish compared to most of the other hotels in line with Novotel ! Please avoid this hotel at all costs ! It is just not worth giving them you’re hard earned money !
Stayed 1 night in Feb 2025

10/10 Excellent

Usman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service was exceptional. Especially receptionist Imane. Location is very good, very central. Can walk to Menara mall and walk over to old town too. Across the road there is a taxi rank and horse carriages station.
Stayed 4 nights in Feb 2025

4/10 Poor

Douglas, Lubbock

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poorly maintained. Non-existent shower but enough to flood the bathroom and room due to missing trim. Noisy from streets. Air conditioning didn't work. Staff not very helpful.
Stayed 2 nights in Jan 2025