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Hotel Serrano

3.0 star property
Hotel in Martins with free breakfast and 24-hour front desk

Photo gallery for Hotel Serrano

Presidential Room | Living area
Presidential Room
Terrace/patio
Exterior
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Laundry
  • Breakfast included
  • Housekeeping

Explore the area

View map
Coronel Cristalino 118, Centro, Martins, State of Rio Grande do Norte, 59800-000

Room options

View all photos for Presidential Room

Presidential Room

Presidential Room

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room, Jetted Tub

Luxury Room, Jetted Tub

Luxury Room, Jetted Tub

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Minibar
Cable channels
Wardrobe
Daily housekeeping
Desk
  • Sleeps 2
  • 1 Double Bed

About the area

Martins

Consider Hotel Serrano for your visit to Martins. Highlights at this hotel include free buffet breakfast, an outdoor swimming pool and free self-parking. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Other amenities include a children's swimming pool, tour/ticket assistance and luggage storage. Each morning free breakfast is served.

Restaurants

  • ‪Mirante Penhasco - ‬4 min drive
  • ‪Pretend's - ‬18 min walk
  • ‪Cozinha Leozinha - ‬14 min walk
  • ‪P G Oliveira Jnior Me - ‬3 min drive
  • ‪Lanchonete Siri Cascudo - ‬3 min walk

About this property

Hotel Serrano

Hotel in Martins with free breakfast and 24-hour front desk
Hotel Serrano offers its guests an outdoor pool and a children's pool. WiFi is free in public spaces. Free breakfast is served daily. Hotel Serrano also features tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Self parking is free.

This 3-star Martins hotel is smoke free.

  • 91 guestrooms or units
  • Buffet breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Hotel Serrano offers 91 accommodations with minibars and blackout curtains. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

Languages

Portuguese

Similar properties

Exterior

Hotel Chalé Lagoa dos Ingás

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 43 reviews
Hotel Chalé Lagoa dos Ingás

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts cash.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins

Frequently asked questions

What is the cancellation policy at Hotel Serrano?

Hotel Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Serrano?

Yep, Hotel Serrano has a free self car park.

Does Hotel Serrano have a pool?

Hotel Serrano has an outdoor pool and a kids' pool.

Does Hotel Serrano serve breakfast?

Sure does, free buffet brekkie is offered daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Hotel Serrano?

No, Hotel Serrano does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Serrano?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Serrano?

No, only service animals are allowed.

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 131 reviews
Rating 8 - Good. 41 out of 131 reviews
Rating 6 - Okay. 20 out of 131 reviews
Rating 4 - Poor. 4 out of 131 reviews
Rating 2 - Terrible. 0 out of 131 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hospedagem dia das mães.

Razoável, a reserva foi feita p 3 pessoas, fiquei tendo q ligar p recepcao p pedir toalha , pois so tinha 2 no quarto e papel higienico. E o quarto n tinha varanda como mostrava na foto.
Stayed 1 night in May 2025

6/10 Okay

Renata P

Hotel precisa de manutenção

A estrutura do hotel é muito boa porém precisa de manutenção. As portas dos aptos bem como dos banheiros precisam ser recuperados pois algumas estão ficando fofas. A roupa de cana e banho precisam ser substituidas pois já estão muito velhas. A localização do hotel é excelente e o café da manhã também é bom.
Stayed 1 night in May 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Paulo

Stayed 1 night in May 2025

10/10 Excellent

Andreza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Divanete dos Santos Felix

Travelled with family
Liked: Cleanliness, staff & service

Viagem

A estadia foi razoável, é preciso que renovem os colchões dos quartos, estão desgastados e desconfortáveis.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

LUANA BASILIO

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

FERNANDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Maria Catarina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greg Lima

Surprendeu me achei que os quartos fossem menores mais para dois adultos, muito bom havia espelho grande, cabide, mesinha, na cabiceira da cama é possivel desligar as luzes,tem chuveiro aquecido, rede de balanço la é como fosse um condomínios fechado onde cada casinha é um quarto.Achei criativo colocar nome de frutas nas portas.Hotel é bem central perto de tudo!
Stayed 2 nights in Apr 2025

10/10 Excellent

GUTEMBERG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa estadia. Recomendadíssimo!!
Stayed 2 nights in Apr 2025

8/10 Good

FERNANDO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável.
Stayed 2 nights in Apr 2025

8/10 Good

Catarina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

FRANCISCO F

Stayed 2 nights in Mar 2025

10/10 Excellent

EDLEY GABRIEL PAULI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ja me hospedei 3 vezes

Stayed 3 nights in Mar 2025

10/10 Excellent

Rique e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Tânia Maria

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Antonio carlos

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Leizia

Liked: Cleanliness, staff & service, room comfort

Hotel mediano

O hotel é bom e grande, achei o quarto um pouco pequeno e na pia do banheiro tinha um vazamento mas nada que pudesse prejudicar ficar no quarto. Sobre a reserva o quarto que fiquei foi diferente da foto. Café da manhã é bom, porém os garçons que ficam lá pra dentro da cozinha e caso você precise de algo precisa chamar para eles vim, sendo que deveria ficar pelo menos 1 na recepção. Sem falar da pulseira que eles dão quando você chega e só querem que tirei depois que você for embora. ( Pulseira de park aquático).
Stayed 4 nights in Feb 2025

8/10 Good

LUCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa. Café bom, senti falta de frutas, especialmente as da regiao.
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

JOSE E

Stayed 2 nights in Jan 2025

10/10 Excellent

Zaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia tranquila e confortável

Pousada limpa, organizada e quartos confortáveis. Único problema, foi um vazamento de água próximo a pia do banheiro, mas não afetou em nada. Café da manhã muito bom e ótima variedades.
Stayed 1 night in Jan 2025