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Tateshina Grand Hotel Takinoyu

4.0 star property

Photo gallery for Tateshina Grand Hotel Takinoyu

A modern indoor pool with a glass enclosure, a wooden ceiling, and a waterfall view.
Exterior
A modern indoor space with a large window overlooking a natural waterfall.
A pool area with a wooden deck and glass railings, surrounded by lush greenery and trees.
Combined shower/bathtub, deep-soaking bathtub, free toiletries

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is NZ$236
8 July - 9 July

Explore the area

View map
4028 Kitayama, Chino, Nagano-ken, 391-0393
  • Place, Yatsugatake-Chushinkogen Quasi-National Park
    ‪1 min walk‬
  • Place, Takabayashi Fish Farm
    ‪8 min walk‬
  • Place, Tateshina Lake
    ‪19 min walk‬
  • Airport, Matsumoto (MMJ-Shinshu - Matsumoto)
    ‪74 min drive‬

Room options

View all photos for Standard Double Room, Non Smoking

A hotel room with a bed, desk, chair, and a small TV.

Standard Double Room, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a desk, a chair, a television, a lamp, and a window with curtains.

Standard Twin Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Disability Access)

A hotel room with two beds, a desk with a TV, a chair, a window with a view of trees, and a bedside table with a lamp.

Twin Room, Non Smoking (Disability Access)

  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Quadruple Room, Non Smoking

A hotel room with two beds, a desk, a chair, a small table, and a window with curtains.

Standard Quadruple Room, Non Smoking

  • River view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Room, Non Smoking (Japanese-Style)

A traditional Japanese room with tatami flooring, a low table, and shoji screens.

Standard Room, Non Smoking (Japanese-Style)

  • Mountain view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking (Japanese-Style)

A traditional Japanese room with tatami flooring, a low table, chairs, a television, and a sliding door leading to a balcony with a view of trees.

Superior Room, Non Smoking (Japanese-Style)

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Family Room, Non Smoking (Japanese-Style Superior)

A modern hotel room with tatami mats, a wooden table, and a balcony with a view.

Family Room, Non Smoking (Japanese-Style Superior)

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Style Deluxe Room, Non-smoking

Japanese-Style Deluxe Room, Non-smoking

Japanese-Style Deluxe Room, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 6
  • 6 Single Futons
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Japanese-Style Room)

A traditional Japanese room with tatami flooring, a low table, and shoji screens.

Suite, Non Smoking (Japanese-Style Room)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 62 sq m
  • 1 bedroom
  • Sleeps 8
  • 8 Single Futons
  • Free Wi-Fi

View all photos for Standard Room with Tatami Area, Non-smoking

A traditional Japanese-style room with tatami flooring, a low table, a bed with a pillow, and a sliding door.

Standard Room with Tatami Area, Non-smoking

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 62 sq m
  • Sleeps 7
  • 5 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Room, Non Smoking (with Tatami Area)

A traditional Japanese-style room with tatami flooring, a low table with cushions, and a television.

Superior Room, Non Smoking (with Tatami Area)

  • Mountain view
  • 63 sq m
  • 1 bedroom
  • Sleeps 8
  • 6 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Room, Non Smoking (with Tatami Area - Disability Access)

A traditional Japanese room with tatami flooring, a low table, and a television.

Room, Non Smoking (with Tatami Area - Disability Access)

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 58 sq m
  • 1 bedroom
  • Sleeps 6
  • 4 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Suite Room, Non-smoking

A modern hotel room with a large bed, a sofa, a small round table, and a dining area.

Suite Room, Non-smoking

  • Mountain view
  • 65 sq m
  • Sleeps 4
  • 2 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Executive Room, Non Smoking

A traditional Japanese-style room with tatami flooring, a bed, a television, and a table with a cushion.

Executive Room, Non Smoking

  • Mountain view
  • 47 sq m
  • Sleeps 8
  • 6 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Presidential Room, Non Smoking

Presidential Room, Non Smoking

Presidential Room, Non Smoking

  • Mountain view
  • 68 sq m
  • Sleeps 6
  • 4 Single Futons and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Sky Comfortfloor Quadruple Room Non-Smoking

Sky Comfortfloor Quadruple Room Non-Smoking

Sky Comfortfloor Quadruple Room Non-Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area Non-Smoking

Sky Comfortfloor with Tatami area Non-Smoking

Sky Comfortfloor with Tatami area Non-Smoking

  • Mountain view
  • 45 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area Non Smoking

Sky Comfortfloor with Tatami area Non Smoking

Sky Comfortfloor with Tatami area Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 42 sq m
  • Sleeps 6
  • 2 Large Single Beds, 3 Single Futons and 1 Single Bed
  • Free Wi-Fi

View all photos for Sky Comfortfloor with Tatami area, Non-Smoking

Sky Comfortfloor with Tatami area, Non-Smoking

Sky Comfortfloor with Tatami area, Non-Smoking

  • Mountain view
  • 62 sq m
  • Sleeps 6
  • 2 Large Single Beds, 3 Single Futons and 1 Single Bed
  • Free Wi-Fi

View all photos for Riverfront Triple Room with Open-Air Bath Non-Smoking

In-room safe, free WiFi, bed sheets

Riverfront Triple Room with Open-Air Bath Non-Smoking

  • River view
  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath, Non-Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • Sleeps 5
  • 2 Large Single Beds, 1 Single Bed and 2 Single Futons
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath Non Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath Non Smoking

  • River view
  • 52 sq m
  • Sleeps 6
  • 2 Large Single Beds, 1 Single Bed and 3 Single Futons
  • Free Wi-Fi

View all photos for Riverfront Tatami area with Open-Air Bath, Non Smoking

In-room safe, free WiFi, bed sheets

Riverfront Tatami area with Open-Air Bath, Non Smoking

  • River view
  • 64 sq m
  • Sleeps 7
  • 2 Large Single Beds, 1 Single Bed and 4 Single Futons
  • Free Wi-Fi

View all photos for Kids Deluxe Room, Non Smoking

A hotel room with bunk beds, a sofa, a hanging chair, a table with toys, and a wall with a game board.

Kids Deluxe Room, Non Smoking

  • 50 sq m
  • Sleeps 6
  • 1 Double Bed, 1 Large Single Bed and 1 Single Bunk Bed
  • Free Wi-Fi

View all photos for Baby Deluxe Room, Non Smoking

A modern child's bedroom with a bed, play area, and a crib.

Baby Deluxe Room, Non Smoking

  • 50 sq m
  • Sleeps 5
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

A hotel room with two beds, a flat-screen TV, a large orange textured wall, and a wooden headboard.

Superior Twin Room, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Triple Room, Non Smoking

A hotel room with three beds, a sofa, a TV, and a wall-mounted air conditioning unit.

Superior Triple Room, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for River Front Terrace Triple Room (Non-Smoking)/32sqm

River Front Terrace Triple Room (Non-Smoking)/32sqm | Bathroom

River Front Terrace Triple Room (Non-Smoking)/32sqm

  • 32 sq m
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/39sqm

River Front Terrace Suite Room (Non-Smoking)/39sqm | Bathroom

River Front Terrace Suite Room (Non-Smoking)/39sqm

  • 39 sq m
  • Sleeps 5
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/52sqm

River Front Terrace Suite Room (Non-Smoking)/52sqm

River Front Terrace Suite Room (Non-Smoking)/52sqm

  • 52 sq m
  • Sleeps 6
  • 2 Large Single Beds and 3 Single Futons
  • Free Wi-Fi

View all photos for River Front Terrace Suite Room (Non-Smoking)/64sqm

In-room safe, free WiFi, bed sheets

River Front Terrace Suite Room (Non-Smoking)/64sqm

  • 64 sq m
  • Sleeps 7
  • 2 Large Single Beds, 4 Single Futons and 1 Single Trundle Bed
  • Free Wi-Fi

About the area

Chino

At Tateshina Grand Hotel Takinoyu you'll be within steps of Yatsugatake-Chushinkogen Quasi-National Park and Tateshina Great Waterfall. Highlights at this ryokan include 2 restaurants, a full-service spa and free self-parking. .A pampering day can include massages along with access to the hot springs/mineral springs. The buffet restaurant, エルバージュ（Herbage）, is open for breakfast and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and karaoke. Each morning buffet breakfast is served between 7:00 AM and 9:00 AM. There's also the convenience of free train pick-up service. .In proximity to this 4-property class Chino ryokan you'll find Lake Suwa.

What's nearby

  • Yatsugatake-Chushinkogen Quasi-National Park - 1 min walk - 0.0 km
  • Tateshina Great Waterfall - 1 min walk - 0.1 km
  • Takabayashi Fish Farm - 8 min walk - 0.7 km
  • Tateshina Leisure Land - 18 min walk - 1.5 km
  • Tateshina Lake - 19 min walk - 1.7 km

Getting around

  • Suzurannosato Station - 22 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 71 min drive

Restaurants

  • ‪ラコルタ - ‬9 min drive
  • ‪tiny garden 蓼科 cafe - ‬2 min drive
  • ‪蓼科ベース(Tateshina BASE) - ‬15 min walk
  • ‪みすゞかり - ‬20 min walk
  • ‪フレグラント Fragrant - ‬7 min drive

About this property

Tateshina Grand Hotel Takinoyu

There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. As a guest of Tateshina Grand Hotel Takinoyu, you'll find a full-service spa and hot springs. A train station pick-up shuttle and A train station drop-off shuttle are free. An arcade/games room, karaoke, and a front desk safe are also featured at Tateshina Grand Hotel Takinoyu. Self parking is free.

Smoking is allowed in designated areas at this 4-star Chino ryokan.

  • 160 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • Karaoke
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Tateshina Grand Hotel Takinoyu offers 160 air-conditioned accommodations with a safe and a hairdryer. This Chino ryokan provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is equipped with hot springs/mineral springs and a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 1:00 PM to midnight. There are 4 indoor hot springs and 2 outdoor hot springs open between 1:00 PM and midnight. The temperature in the hot springs is set to 108°F.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,900 per person
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Cascade Lounge
  • エルバージュ（Herbage）
  • 御堂小路（Midou Kouji）

Things to do

  • 6 indoor/outdoor hot springs
  • Arcade/game room
  • Full-service spa
  • Karaoke

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • In the mountains

Full-service spa

  • 2 outdoor hot springs
  • 4 indoor hot springs
  • 6 indoor/outdoor hot springs
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 42 ºC
  • Massage
  • Public bath open from 1:00 PM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For the comfort of guests using the public bath, this property does not permit children who wear nappies to use the facilities at any time.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1900 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve access to the public bath facility. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a security system in all accommodation.

We should mention

  • Hot springs access available from 1:00 PM to midnight.
  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tateshina Grand Hotel Takinoyu Chino
Tateshina Grand Takinoyu Chino
Tateshina Grand Takinoyu
Tateshina Grand Takinoyu Chino
Tateshina Grand Hotel Takinoyu Chino
Tateshina Grand Hotel Takinoyu Ryokan
Tateshina Grand Hotel Takinoyu Ryokan Chino

Frequently asked questions

What is the cancellation policy at Tateshina Grand Hotel Takinoyu?

Tateshina Grand Hotel Takinoyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tateshina Grand Hotel Takinoyu?

As of 1 Jul 2026, prices found for a 1-night stay for 2 adults at Tateshina Grand Hotel Takinoyu on 8 Jul 2026 start from NZ$236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tateshina Grand Hotel Takinoyu?

Yep, Tateshina Grand Hotel Takinoyu has a free self car park.

Is there a spa on site at Tateshina Grand Hotel Takinoyu?

Yep, there is an onsite spa at Tateshina Grand Hotel Takinoyu. It has a sauna and hot springs. You'll enjoy services like massages.

Are there hot tubs in the rooms at Tateshina Grand Hotel Takinoyu?

No, but there are deep-soaking baths in the guestrooms.

Does Tateshina Grand Hotel Takinoyu serve breakfast?

Yeah, buffet brekkie is offered daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at Tateshina Grand Hotel Takinoyu?

No, Tateshina Grand Hotel Takinoyu does not offer an airport shuttle service.

Is there a bar or restaurant at Tateshina Grand Hotel Takinoyu?

Yep, you can grab a meal at Tateshina Grand Hotel Takinoyu's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Tateshina Grand Hotel Takinoyu?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Tateshina Grand Hotel Takinoyu?

No, pets are not allowed.

Tateshina Grand Hotel Takinoyu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 145 out of 292 reviews
Rating 8 - Good. 102 out of 292 reviews
Rating 6 - Okay. 29 out of 292 reviews
Rating 4 - Poor. 11 out of 292 reviews
Rating 2 - Terrible. 5 out of 292 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chun Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent retreat for relaxation

An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids.
Stayed 2 nights in Nov 2022
Verified

6/10 Okay

Verified traveller

beautifl waterfall

massage was fabulous! and dinner was so many menus and local begetabls was so fresh and tasty.
Stayed 1 night in Jul 2017
Verified

10/10 Excellent

Wai Khoon

Liked: Cleanliness, staff & service, room comfort
Enjoyed our one night stay here. Booked one hour private onsen and thoroughly enjoyed the privacy and waterfall scene. Also did the public onsen and enjoyed it as well. Yukata clothing and towels are provided. Excellent service and a sense of luxury even though the hotel itself is dated. Good breakfast.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Dawson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff only speaks Japanese with minimal English. Thus, please ensure you've made all reservations correctly and properly online if you can't speak or understand Japanese.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is kids-friendly so I highly recommend this place for families who are looking for an onsen stay that welcomes children. The hotel itself is very big and offers various activities. I wish they could improve the traffic at the breakfast buffet. We had to wait for 10-15 mins but it's closed at 9am sharp which meant we had little time to enjoy our breakfast. Will definitely go back when we visit Nagono again.
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked to stay here and the room was outdated. we wanted to use the onsen but wasn't able to because they had strict no tattoos.
Stayed 1 night in May 2025
Verified

4/10 Poor

Rickey

Disliked: Staff & service, amenities
When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!
Stayed 1 night in May 2025
Verified

6/10 Okay

竜彦

Liked: Cleanliness, staff & service
朝食が混んでいた
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

NAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族三世代での家族旅行で利用させていただきました。孫の誕生日祝いでキッズパークがあるとゆうことで、とても楽しみにしていました。1人500円の入場料がかかったのは…ちょっとびっくりしましたが…孫たちは汗びっしょりになって喜んで遊べてよかったです。 夕食はいろんな種類のものが並んでいて…どれもとても美味しかったです。孫はお皿を持ってお寿司を何度ももらいに行ってました。お寿司のスタッフの方は孫に優しく注文を聞いてくださり、マグロを握ってくださいました。焼きたてピザもとても美味しくて、焼き上がりを待ってもらいに行きました。お皿を持って待っているのになかなか出してもらえず…「1枚ください」と頼んだけれど葉っぱ乗せたりしながら「待っててください」と…無愛想な言い方で…ピザは美味しいのに残念でした。 どの料理も美味しかったですが、なんといっても一番は…とても柔らかいステーキでした。 料理は全て大満足でした😊 リンゴが大好きな孫は、朝もリンゴを取りに行こうと探してましたが朝食には出ていなくてリンゴが食べたいと泣いていました。スタッフの男性の方が孫のために奥の方から持ってきてくださり…孫はとても喜んで美味しそうにリンゴを食べていました。ありがとうございました。 思い出に残る旅行になりました。また利用させていただきたいと思いました。
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Minoru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔で、温泉浴室が満足。食事も品数豊富で連泊してもいい。
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Shuhei

Liked: Cleanliness
100年の歴史を感じた
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

shunsuke

Liked: Cleanliness, amenities, property conditions & facilities
とても良かった。 食事も美味しかった。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yasuo

客室は綺麗でした。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Minoru

Liked: Cleanliness, amenities, property conditions & facilities
客室は清潔で快適でした。
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

masayoshi

Liked: Cleanliness, amenities, property conditions & facilities
凄く良かった！ブュッフェが最高だった！
Stayed 1 night in Jan 2026
Verified

4/10 Poor

高橋

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食の際、20分位席に着くまで待って、さらにキッズフードコーナーに、子供用のスプーンとフォークが無かったので男性スタッフに伝えた所、スプーンだけ補充されました。 別の女性スタッフにフォークも欲しいと伝えた所、茶色のエプロンをしているスタッフが社員なのでそっちに聞いて下さいと言われ、茶色エプロンのスタッフにお願いしました。そもそも、パートだろうが社員だろうがこちらには関係ない。 全般的に、フロントスタッフや食事会場の日本人スタッフの愛想が悪い。 朝食の後に、ベッドメイキングをしようとしていた外国人スタッフ数名と部屋に行く途中にすれ違いましたが、元気良く挨拶をしてくれたりと、一生懸命さが見られました。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

亜希子

Liked: Cleanliness, amenities, property conditions & facilities
清潔でスタッフの方々もよかったです。
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

knk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂の温泉は身体の疲れが取れたような気がします。たいへん良かった。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

EN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のビュッフェが素晴らしい！
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

MARI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良質な温泉と温かなスタッフのホテルです。 規模の大きなホテルですが、浴場は4ヶ所あり4回の入浴は全て混雑を感じることなく快適でした。 伝統的な宿で施設は新しく無い面もありますが、随所にホスピタリティを感じる宿でした。
Stayed 1 night in Sep 2025
Verified

6/10 Okay

CHIEKO

Disliked: Staff & service, amenities
温泉好きな私ですが美人の湯の割には お風呂後の肌にツルツル感、すべすべ感がありません！ 残念デス😢
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Masahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大浴場や露天風呂が充実しており、ゆっくりお湯に浸ってのんびりできます。 施設自体は古いですが、リノベーションされており、特に大きな問題はありませんでした。 ただ、チェックイン時に混雑して待たされたことが、少し残念でした。
Stayed 1 night in Jul 2025
Verified

8/10 Good

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックインの担当が研修生で観光地への行き方、場所の説明が不適切だった。
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

NORIHIKO

チェックイン時のスタッフの対応が早口で分かりにくかったかな
Stayed 1 night in Jun 2025
Verified

8/10 Good

アツコ

Liked: Amenities
前もって車椅子を準備して頂けるようにお願いして、宿泊施設から準備しておきますってお返事を頂いていたのに､こちらから車椅子は？って確認してもフロントの方は分からなかった。 このような時は誰がみても分かるように工夫して頂きたいと思います。 宜しくお願い致します🙇‍♂️
Stayed 1 night in Jun 2025