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Hotel Riu Emerald Bay - All Inclusive

3.5 star property
Family-friendly property on the beach, with 5 outdoor pools

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Lobby
5 outdoor pools, pool umbrellas, pool loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool

Explore the area

View map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Place, Witches Beach
    ‪1 min walk‬
  • Place, Mazagua Aquatic Park
    ‪7 min walk‬
  • Place, Marina Mazatlan Golf Course
    ‪10 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite

1 bedroom, minibar, in-room safe, blackout curtains

Suite

  • 54 sq m
  • Sleeps 6

View all photos for Suite Superior with Sea View

1 bedroom, minibar, in-room safe, blackout curtains

Suite Superior with Sea View

  • 58 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, blackout curtains

Room Standard with Sea View

  • 31 sq m
  • Sleeps 3

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, blackout curtains

Suite Junior with Sea View

  • 39 sq m
  • Sleeps 2

View all photos for Room Superior with Sea View

1 bedroom, minibar, in-room safe, blackout curtains

Room Superior with Sea View

  • 37 sq m
  • Sleeps 4

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Sea View (M)

7.6 out of 10
Good
(14 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (B2C-US)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Jetted bath
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (U)

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Blackout curtains
Separate bedroom
Ceiling fan
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
Blackout curtains
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room (M)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Room (M)

8.8 out of 10
Excellent
(27 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, Garden View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, Garden View (M)

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, M)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, M)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (U)

8.4 out of 10
Very good
(17 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Sea View (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(26 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Duplex (M)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (M)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (L)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (L)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Double Room (L)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior, L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 84 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Sea View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Sea View (L)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (C)

8.0 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (C)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (C)

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (C)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
  • 60 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior | C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior | C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Sofa bed - double
Ceiling fan
2 bedrooms
  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | C)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | C)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, Ocean View (E)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex (Room | B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | B2C-US)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-US)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 31 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 30 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Superior Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Superior Double Room (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (B2C-CA)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (Superior | B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Junior Suite, Ocean View (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (B2C-CA)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite, 2 Bedrooms (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout curtains

Standard Double Room, Connecting Rooms, Ocean View (L)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 31 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (L)

Flat-screen TV

Suite, Jetted Tub, Sea View (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (Kids Free | C)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (Kids Free | C)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Ocean View (Kids Free | B2C-CA)

1 bedroom, minibar, in-room safe, blackout curtains

Family Room, Ocean View (Kids Free | B2C-CA)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Room Superior with Garden View

1 bedroom, minibar, in-room safe, blackout curtains

Room Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 4

View all photos for Family Suite -6 guests- with Garden View

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite -6 guests- with Garden View

  • 60 sq m
  • Sleeps 6

View all photos for Family Suite -8 guests- Superior

1 bedroom, minibar, in-room safe, blackout curtains

Family Suite -8 guests- Superior

  • 84 sq m
  • Sleeps 8

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room (U)

8.0 out of 10
Very good
(48 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout curtains

Double Room, Ocean View (U)

8.0 out of 10
Very good
(26 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Duplex (Room | U)

1 bedroom, minibar, in-room safe, blackout curtains

Duplex (Room | U)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Shower/bath combination
  • 54 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Mazatlán

An all-inclusive stay in Mazatlán awaits you at Hotel Riu Emerald Bay - All Inclusive. Within just a 15-minute stroll, you'll find Witches Beach and Mazagua Aquatic Park. Highlights at this beachfront property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include deep-tissue massages, body wraps and facials along with access to the sauna and hot tub. The buffet restaurant, Las Tres Islas, is open for breakfast and dinner. Sports Bar is the property's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions in proximity to this 3.5-property class Cerritos property include The Mazatlan Malecón and Olas Altas Beach.

What's nearby

  • Witches Beach - 1 min walk - 0.1 km
  • Mazagua Aquatic Park - 7 min walk - 0.6 km
  • Marina Mazatlan Golf Course - 3 min drive - 2.3 km
  • Mazatlan International Center - 6 min drive - 4.3 km
  • Cerritos Beach - 9 min drive - 5.4 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 33 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min drive
  • ‪Hotel Riu Mazatlán, Sinaloa - ‬1 min walk
  • ‪The Bistro - ‬17 min walk
  • ‪La Tambora - ‬3 min walk
  • ‪La Marina - ‬9 min drive

About this property

Hotel Riu Emerald Bay - All Inclusive

Family-friendly property on the beach, with 5 outdoor pools
Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Emerald Bay - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 7 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

3 meeting rooms and limo/town car service are available. Event space at this property measures 5167 square feet (480 square metres) and includes conference space. A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Emerald Bay - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Mazatlán property.

  • 1028 guestrooms or units
  • 20 levels
  • 2 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 7 bars or lounges
  • 5167 sq ft of conference space
  • 480 sq. m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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4.5 out of 5, Wonderful, 1,001 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room cot
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Emerald Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Frequently asked questions

What is the cancellation policy at Hotel Riu Emerald Bay - All Inclusive?

Hotel Riu Emerald Bay - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Emerald Bay - All Inclusive?

Yep, Hotel Riu Emerald Bay - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Emerald Bay - All Inclusive?

Yep, Hotel Riu Emerald Bay - All Inclusive is a short 9-minute walk from Witches Beach. Fun beach activities include volleyball and windsurfing.

Is there a spa on site at Hotel Riu Emerald Bay - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Hotel Riu Emerald Bay - All Inclusive have a pool?

Hotel Riu Emerald Bay - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hotel Riu Emerald Bay - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Emerald Bay - All Inclusive?

Hotel Riu Emerald Bay - All Inclusive features 2 poolside bars, 5 outdoor pools and a full-service spa.

Is Hotel Riu Emerald Bay - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Emerald Bay - All Inclusive is a hit with families.

Does Hotel Riu Emerald Bay - All Inclusive serve breakfast?

You bet, free buffet brekkie is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Emerald Bay - All Inclusive?

No, Hotel Riu Emerald Bay - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Emerald Bay - All Inclusive?

Relax with a coldie at the 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Hotel Riu Emerald Bay - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Emerald Bay - All Inclusive?

No, pets and service animals are not allowed.

Reviews

Hotel Riu Emerald Bay - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1114 out of 2073 reviews
Rating 8 - Good. 469 out of 2073 reviews
Rating 6 - Okay. 240 out of 2073 reviews
Rating 4 - Poor. 126 out of 2073 reviews
Rating 2 - Terrible. 124 out of 2073 reviews

Reviews

8/10 Good

John Valentino

Stayed 8 nights in Aug 2025

10/10 Excellent

Irma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente

10/10 Excellent

Josefa Adame

Travelled with family
Liked: Cleanliness, amenities
Excelente
Stayed 8 nights in Aug 2025

8/10 Good

Stacy Lee

Great view from balcony
Stayed 4 nights in Jul 2025

6/10 Okay

Delia

Travelled with family and small children
Stayed 5 nights in Jul 2025

2/10 Terrible

Deici

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pools were very dirty too many people they did not clean the pools my kids got a rash
Stayed 3 nights in Aug 2025

6/10 Okay

Denice

Travelled with partner
Liked: Staff & service
My main complaint is the low quality alcohol served; food was average and repetitive; very crowded place with full elevators, lines to eat, noisy.
Stayed 7 nights in Aug 2025

10/10 Excellent

Connor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the services,
Stayed 7 nights in Aug 2025

6/10 Okay

Adolfo Garcia

Travelled with family
Liked: Cleanliness, staff & service
food options limited
Stayed 6 nights in Aug 2025

2/10 Terrible

Edgar

Disliked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 4 nights in Aug 2025

10/10 Excellent

Maria Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent!
Stayed 4 nights in Aug 2025

10/10 Excellent

Alejandro

Stayed 4 nights in Jul 2025

2/10 Terrible

Erick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay at a RIU property ever anywhere
Stayed 4 nights in Jul 2025

4/10 Poor

Mitzy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This is a large, nice-looking hotel from the outside. Bellmen were helpful at arrival, but check-in was a mess—long lines and no order. Only four small, hot elevators for a huge property felt unsafe. Rooms were basic and damp. The beds were horrible—uncomfortable and hard to sleep on. Minibar and liquor bottles were empty. Requests for towels and coffee took over an hour. Thin walls—you hear everything. Buffets were overcrowded and unsanitary. We even saw a roach crawling up a curtain, and the staff just brushed it off. No one was cleaning the food stations. The pools weren’t better. One of my daughters saw a small child poop in the pool—not just pee, but actual poop. They told a staff member and no one came to clean it. It was disgusting. They had to leave and find another pool on their own. No supervision, no action taken. The on-site theater was hot and humid with no AC. The beach is pretty but unsafe—strong waves, not kid-friendly. The hotel is also far from everything—about 35–40 minutes from town. You’ll need a taxi at night. The only reason I’m giving 2 stars is because the kids enjoyed the variety of pools. But overall, the hotel is dirty, mismanaged, and not worth the money. I strongly recommend staying at an Airbnb closer to el centro or in Zona Dorada. I won’t be back.
Stayed 6 nights in Jul 2025

4/10 Poor

Hugo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Out of the 4 nights we only had a good night sleep one night. Out bedroom was located on the 18th floor and there was so much music and cars partying on the block behind us until 2am-4am. We called the front desk multiple times and nothing could be done. Not too good for a 5 star resort. On one night my husband and I got stuck in an elevator that wouldn't open and we were panicking inside. We told a worker at the hotel and was just dismissed like nothing. We tried reserving for restaurants that needed a reservation and the app never had openings. The bed comfort was 100% BAD. The bed was so bad. Hard on one side and super soft uncomfortable on the other. NO premium drinks at all. Champaign for my birthday wasn't even an option. The front desk employees need more customer service. No one made us feel like a "resort 5 star experience".
Stayed 4 nights in Aug 2025

10/10 Excellent

Eduardo

Stayed 7 nights in Jul 2025

8/10 Good

Juan Manuel

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Beatriz Chavez

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
NO air conditioning in restaurants, lobby, hallways. Utter chaos in common areas. Packed lobby, doors held open 24/7. Open hallway windows - no screens or fall protection for kids. Flies on the food inside the restaurants! Food left out on corridors for guest's convenience full of flies. Kids & adults grabbing food with hands, tasting food & putting it back. Same food every day. Dinner reservations offer the same buffet food with 2-4 different dinner plates. No shrimp. 1 guest had food poisoning. Bedbugs in 2 of 3 rooms. Mildew on balcony curtains. Filthy spa. No internet. Broken refrigerator & safe. Excessive wait on elevators and no bell sound, so they were missed. Remote w/ corroded batteries, missing tv remote. No personal log-in to Netflix / Prime. Laundry service returned everything wrinkled. Bathtub/shower dangerously slippery. 1 keyed pool towel per guest, if lost $15 charge. No air-conditioning or cross ventilation in the entertaining building; left open in sweltering humidity. Outdoor bartenders continually ran out of drinks. Outdoor food by pool was swarmed with flies and smoke. Food left by the pool had birds eating it. Tile around a pool area - dangerously slippery. Outside music at night could be heard inside the room. Sheets were dingy, pillows smelled. The employees were great, hard working. Management does not know how to run a 1000+ room hotel. Might have been great when first opened - now rundown. Appears it's all about profit at employees & guests' expense
Extreme mold / mildew
Broken refrigerator door
Broken Phone
Bugs everywhere
Stayed 7 nights in Jul 2025

4/10 Poor

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Made us lose t like 2 hours of our trip cause some one locked our door and they could open it. The wait time in the elevators it’s like an hour to get one so you have to use the stairs and had places where it stinks so bad.
Stayed 6 nights in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Jul 2025

6/10 Okay

John

Travelled with group
Disliked: Property conditions & facilities
Food 5 of 10 Bed comfort 2-10 Pillow 1 - 10 Waiters 8-10 Bartenders at the pool not very welcoming . *Not a good place if you looking to relax - everywhere is noisy . * we reserved two beds we got a king bed the first night…
Stayed 3 nights in Aug 2025

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, we tried 2 of the specialty restaurants and they are good as well.
Stayed 4 nights in Jul 2025

10/10 Excellent

María de los Ángeles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable estadía! Solo los elevadores un poco lentos, por la cantidad de huéspedes, la comida muy rica y sus albercas increíbles
Stayed 3 nights in Jul 2025

6/10 Okay

Miguel

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Looks , but beds are sheap mattress, pools close d to earlier 7:00 pm a least by 8:30 pm or 9:00 pm Bad air conditioning …. Parking too far
Stayed 3 nights in Jul 2025

6/10 Okay

Martin

Stayed 5 nights in Jul 2025