Hotel Pullman ZamZam Makkah

5.0 star property
Luxury hotel connected to a shopping centre in Makkah with 2 restaurants

Photo gallery for Hotel Pullman ZamZam Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Massages
Meeting facility
Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$440
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

Classic Room, 2 Single Size Beds, Haram View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 5
  • 2 Single Beds

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 37 sq m
  • Sleeps 4
  • 4 Single Beds

Classic Junior Suite, 2 Single Size Beds, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 45 sq m
  • Sleeps 6
  • 2 Single Beds

Classic Accessible, 2 Single Size Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Classic Room, 3 Single Size Beds, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

Classic Room, 3 Single Size Beds, Haram View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

Deluxe Junior Suite, 2 Single Size Beds, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Single Size Beds, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

Classic Suite, Multiple Beds, Courtyard View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 7
  • 1 Double Bed and 2 Single Beds

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • City view
  • Sleeps 7
  • 1 King Bed

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About the area

Makkah

Hotel Pullman ZamZam Makkah puts you in the heart of Makkah, connected to a shopping centre and within steps of popular attractions like Great Mosque of Makkah and The Clock Towers. Highlights at this luxury hotel include 2 restaurants and a full-service spa. .The restaurant, Al Zahra, is open for breakfast, lunch and dinner. 1076 square feet (100 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this 5-property class Makkah City Center hotel, you'll be 0.6 km (0.3 mi) from Kaaba.

What's nearby

  • Great Mosque of Makkah - 2 min walk - 0.2 km
  • The Clock Towers - 2 min walk - 0.2 km
  • King Fahad Gate - 3 min walk - 0.3 km
  • Kaaba - 6 min walk - 0.5 km
  • Souk Al-Khalil - 7 min walk - 0.6 km

Getting around

  • Makkah Station - 10 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 72 min drive

Restaurants

  • ‪Brew92 - ‬4 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Mado مادو - ‬4 min walk
  • ‪Al Tazaj | الطازج - ‬1 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel connected to a shopping centre in Makkah with 2 restaurants
Hotel Pullman ZamZam Makkah offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Business amenities include meeting rooms and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Pullman ZamZam Makkah. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Makkah hotel.

  • 1 building
  • 1315 guestrooms or units
  • 33 levels
  • 2 dining venues
  • Conference rooms
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Built in 2005
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and a safe. This accommodation has separate dining areas and includes desks and dining tables. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Enaya. Services include massages. The spa is open selected days.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping centre

Family friendly

  • Dining table
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for SAR 400.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 10001442

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served or allowed at Hotel Pullman ZamZam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Frequently asked questions

What is the cancellation policy at Hotel Pullman ZamZam Makkah?

Hotel Pullman ZamZam Makkah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Pullman ZamZam Makkah?

As of 30 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Pullman ZamZam Makkah on 15 Feb 2026 start from NZ$439.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Pullman ZamZam Makkah?

Yep, Hotel Pullman ZamZam Makkah has valet parking for SAR 287.50 per day.

Is there a spa on site at Hotel Pullman ZamZam Makkah?

Yep, Enaya is available for guests. You'll enjoy services like massages.

What makes Hotel Pullman ZamZam Makkah a romantic place to stay?

24-hour room service, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at Hotel Pullman ZamZam Makkah.

Is Hotel Pullman ZamZam Makkah family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Pullman ZamZam Makkah is a hit with families.

Does Hotel Pullman ZamZam Makkah serve breakfast?

Yep, guests are hooked on the buffet breakfast here! Available daily between 6:30 AM and 10:30 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Hotel Pullman ZamZam Makkah?

No, Hotel Pullman ZamZam Makkah does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Pullman ZamZam Makkah?

Yep, you can grab a meal at Hotel Pullman ZamZam Makkah's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Pullman ZamZam Makkah?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Pullman ZamZam Makkah?

No, pets are not allowed.

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 372 out of 1000 reviews
Rating 8 - Good. 191 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 168 out of 1000 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Nasima

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Lift service is terrible, hotel needs updating, rooms are not very clean, floor was sticky. Had to ask them to mop.
Stayed 5 nights in Oct 2025

8/10 Good

Bushra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were on the 18th floor, the room was spacious and clean, however you could still hear noise from the outside, I don't know if this was a common for all rooms. There was a small kitchen area in the room to make tea. Bathroom was clean and spacious too with all amenities available. The hotel is super close to the haram, I had read reviews that wait for the lifts were really long, but this is not something that we experienced at all. Staff were friendly and helped anytime we needed anything. The breakfast buffet is large with a nice variety. Overall, amazing experience, I would not hesitate to book here again. Thank you!
Stayed 3 nights in Oct 2025

6/10 Okay

aadil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is ideal, the issues i had were, that we were told we can check in from 2pm, but they wouldnt allow us until after 4. the air conditioning was really noisy, so was the fridge. the area outside the room was noisy and our door was not sound proofed. it was disappointing as i had high expectations of this hotel.
Stayed 2 nights in Oct 2025

4/10 Poor

Muhammad

Disliked: Staff & service, room comfort

Noisy and not the best service

The noise from the neighbours is very loud and can be heard all the time. The cleaning service is slow and didn't clean the room properly. Breakfast is crowded.
Stayed 5 nights in Oct 2025

10/10 Excellent

Hesham, Malaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Alibashir

Liked: Cleanliness, staff & service, property conditions & facilities
It’s most convenient, clean and with highly professional team of staffs.
Stayed 1 night in Oct 2025

10/10 Excellent

Haroon

Stayed 3 nights in Oct 2025

8/10 Good

Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Massive room with beautiful view. But not many amenities in the room or the bathroom. Breakfast was amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Issa

Stayed 1 night in Oct 2025

2/10 Terrible

sahbia

Stayed 4 nights in Oct 2025

10/10 Excellent

AYUB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

MujeebuRahiman

Liked: Amenities
Best
Stayed 1 night in Oct 2025

8/10 Good

MOHAMMD SAJID, roorkee

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 6 nights in Sep 2025

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet is big with all kinds of options. Rooms are standard, its really close to the haram. Its in the clock tower complex.
Stayed 4 nights in Sep 2025

6/10 Okay

Umar

Stayed 2 nights in Oct 2025

10/10 Excellent

Khairy

Stayed 3 nights in Sep 2025

2/10 Terrible

malik

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shockingly bad service. I injured my foot and requested first aid kit and they did not have plasters. They instead instructed me to go to the pharmacy with bleeding foot myself. I’m paying £300 a night and they could not help source me a bandage or a plaster. This is not what you should expect from a 5 star hotel. Poor.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rehab

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Sep 2025

8/10 Good

Hisham

Stayed 2 nights in Sep 2025

8/10 Good

Hasti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Pullman Zamzam. The room was impressively spacious, spotless, and well maintained, which made the whole experience very comfortable. The property facilities were also excellent, and everything felt modern and well taken care of. A microwave in the room would have been a perfect addition, especially for longer stays. The location could not be better—just a two-minute walk to Masjidil Haram (Ka’bah) and directly above shopping malls, which made access extremely convenient. It truly feels like staying in a prestigious and central area. Staff were generally helpful and professional during the day, though I found the reception service at midnight a little less welcoming than expected. A warmer approach from the late-night team would make a big difference to the overall guest experience. In summary, this hotel offers comfort, cleanliness, and a prime location. I would happily stay again and recommend it to others looking for convenience and a sense of luxury near the Haram.
Stayed 3 nights in Sep 2025

10/10 Excellent

Yawar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel as a family of five. The facilities were good—clean and functional. However, our initial experience was frustrating. Despite booking for five people, we were given a room with only two single beds, which was clearly inadequate. When we raised the issue, we were told that the hotel didn’t have a setup for five guests, which was surprising and disappointing (as five star hotel). As a gesture, they offered us free breakfast, which was appreciated but didn’t solve the core problem. After escalating the matter to the manager, initially i was offered coats. My kids have passed the coat stage. we were finally upgraded to a more suitable room. While the resolution was satisfactory in the end, it took extra effort and discomfort to get there. If you're traveling with a larger group, I’d recommend confirming room arrangements in advance. The staff were polite and responsive once the issue reached management, and that made a big difference. Specially the manager who delt with the problem was polite and really helpful. i would definitely stay again.
Stayed 3 nights in Aug 2025

4/10 Poor

Rameez

Disliked: Cleanliness, staff & service, amenities
The elevator takes an hour to come plus very inconvenient staff doesn’t listen at all.
Stayed 1 night in Sep 2025

2/10 Terrible

Issar

Disliked: Staff & service, property conditions & facilities
Toilet was not functioning and nobody fixed it even after calling front desk several times. Avoid this hotel if possible. Furniture was outdated. Windows were dirty and could not see haram clearly.
Stayed 1 night in Sep 2025

10/10 Excellent

Aisha

Great checkin and great hotel
Stayed 7 nights in Feb 2025

8/10 Good

Farhana

Stayed 3 nights in Sep 2025