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Palestine Hotel Makkah

Hotel with a 24-hour front desk, near Great Mosque of Makkah

Photo gallery for Palestine Hotel Makkah

Interior
LCD TV
Minibar, in-room safe, desk, free WiFi
Exterior
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi
  • Air conditioning

Explore the area

Map
Ibraheem Al khaleel st., Makkah, 24231
  • Abraj Al-Bait Towers
    ‪13 min walk‬
  • Great Mosque of Makkah
    ‪14 min walk‬
  • Kaaba
    ‪18 min walk‬

Room options

View all photos for Quadruple Room

Minibar, in-room safe, desk, free WiFi

Quadruple Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Minibar
Cable channels
In-room safe
  • 30 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Double Room, 1 Bedroom

Classic Double Room, 1 Bedroom

Classic Double Room, 1 Bedroom

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Private bathroom
Minibar
Cable channels
In-room safe
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Minibar, in-room safe, desk, free WiFi

Triple Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Rollaway/extra beds
Hairdryer
Private bathroom
Minibar
  • 30 sq m
  • Sleeps 3
  • 3 Single Beds

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Building design

Swissôtel Al Maqam Makkah

Al Hajlah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, 825 reviews
The price is NZ$298
includes taxes & fees
14 May - 15 May
Swissôtel Al Maqam Makkah

About the area

Makkah

At Palestine Hotel Makkah you'll be within just a 15-minute stroll of popular places like Great Mosque of Makkah and Abraj Al-Bait Towers. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a coffee shop/cafe and a snack bar/deli. .Attractions within a 20-minute walk of this Al Hajlah hotel include Kaaba and Well of Zamzam.

What's nearby

  • Abraj Al-Bait Towers - 13 min walk - 1.1 km
  • Great Mosque of Makkah - 14 min walk - 1.3 km
  • King Fahad Gate - 15 min walk - 1.3 km
  • Well of Zamzam - 18 min walk - 1.6 km
  • Kaaba - 18 min walk - 1.6 km

Getting around

  • Makkah Station - 12 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 71 min drive

Restaurants

  • ‪Swiss Express - ‬11 min walk
  • ‪Almsharf Lounge - ‬11 min walk
  • ‪Broast Al Furuj - ‬7 min walk
  • ‪Fridays - ‬2 min walk
  • ‪Five Guys - ‬12 min walk

About this property

Palestine Hotel Makkah

Hotel with a 24-hour front desk, near Great Mosque of Makkah
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. You'll find a business centre on site. A vending machine, tour/ticket assistance, and concierge services are also featured at the business-friendly Palestine Hotel Makkah.

Smoking is allowed in designated areas at this Makkah hotel.

  • 1 building
  • 565 guestrooms or units
  • 15 levels
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Palestine Hotel Makkah offers 565 air-conditioned accommodations with minibars and a safe. LCD televisions come with cable channels. Bathrooms include baths or showers and hairdryers.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

Arabic, English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palestine Hotel Makkah

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 10001899

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Palestine Hotel Makkah.

Property is also known as

Hotel Palestine Makkah
Palestine Hotel Makkah
Palestine Hotel Makkah Mecca
Palestine Makkah
Palestine Makkah Hotel
Palestine Makkah Mecca
Palestine Hotel Makkah Hotel
Palestine Hotel Makkah Makkah
Palestine Hotel Makkah Hotel Makkah

Frequently asked questions

Is there a free airport shuttle available at Palestine Hotel Makkah?

No, Palestine Hotel Makkah does not offer an airport shuttle service.

Is there a bar or restaurant at Palestine Hotel Makkah?

Yep, you can grab a meal at Palestine Hotel Makkah's onsite restaurant.

What time are check-in & check-out at Palestine Hotel Makkah?

Check-in begins at 4 PM. Check-out time is 2 PM.

Are pets allowed at Palestine Hotel Makkah?

No, pets and service animals are not allowed.

Palestine Hotel Makkah Reviews

Reviews

6.4
Rating 10 - Excellent. 8 out of 56 reviews
Rating 8 - Good. 19 out of 56 reviews
Rating 6 - Okay. 12 out of 56 reviews
Rating 4 - Poor. 8 out of 56 reviews
Rating 2 - Terrible. 9 out of 56 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Faroug, orlando

Stayed 1 night in Feb 2025

8/10 Good

Yosra, Lafayette

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Syed Muhammad Asif

Stayed 5 nights in Oct 2024

10/10 Excellent

BASEERAT

Stayed 3 nights in Aug 2024

6/10 Okay

Mujda

Stayed 5 nights in Aug 2024

6/10 Okay

Mohammed

Travelled with family
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The online pictures do not reflect the actual conditions of the Hotel. It needs a lot of cleaning. I asked to change the first room they gave me, because it needed more cleaning in the bathroom. Ms. Alkndary kindly changed the room to an OK one. The new one did not have a chair, the freg. Was out of its place. I chose the hotel based on its online pictures.
Stayed 2 nights in Dec 2019

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Stayed 1 night in Dec 2019

8/10 Good

Mohammed

Stayed 2 nights in Dec 2019

2/10 Terrible

Zainulislam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The conditon of the room wasnt good as compared to price.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Stay was Okay

The Hotel is okay, but the receptionist took lot of time to find the reservation. They need to improve their skills and don't waste the time of customers.
Stayed 1 night in May 2019

10/10 Excellent

Elbarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice

Nice, I'll back again
Stayed 1 night in May 2017

10/10 Excellent

AHMED, Riyadh

Liked: Cleanliness, property conditions & facilities, room comfort

suitable

Comfort and pleasant

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs renovation.

Front desk and guest services need improvement. Rooms are not as promised. Bathrooms are not in good shape. Overall, this hotel needs renovation.

8/10 Good

ASIF

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Hazem, Cairo, Egypt

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Experience

Unfortunately. the hotel room was very bad: 1. My room (and most of the hotel floors) was very smelly. 2. The room did not have internet. 3. The bed sheets were looking un-clean.

8/10 Good

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mohammed, Riyadh

Disliked: Room comfort

Dissappointing

Big issue with reservation. Hotel missed the original reservation and was inflexible to re-activate. Had to create a new booking waiting for another employee to cancel original order. Overall, not as good as I thought it was. Zero room facilities (usually found in 3 star hotels: tea, coffee, glasses, water, Nothing)

2/10 Terrible

usman, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over priced, under value

Had to book at last minute as guys at "Hotel Rowaa Golden", refused to accept by CONFIRMED booking made through website HOTELS.COM. Had to pay double the money for half the service. Only good thing was that it was closer to haraam than Rowaa Golden, but still over rated and over priced

8/10 Good

Mohammed. , London.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenience to all entities

The whole experience is good as it close to local shopping parade food & etc. Hotel got oun transport to main gate every 10 min whic is excellent. I will stay again it's well worth the monie.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good for family.

The rooms were terrible. They smelled bad and there were a lot of old folks with their room doors open all over our floor. It seemed more like a Old folks home than a hotel. We immediately requested a refund from the hotel upon seeing the rooms and thankfully they were nice enough to grant it. The guy at the check in counter was very friendly. The hotel is less than 10 mins walk from the Haram.

8/10 Good

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

short stay in Makkah on 5-6 Dec.14

It was nice, clean and comfortable. The visit to Holy Haram was also facilitated with the help of hotel's shuttle bus.

8/10 Good

Naim Akhtar, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was all satisfactory.