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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Property video
Garden
Traditional Room, 3 Single Beds
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
The current price is NZ$214
includes taxes & fees
2 May - 3 May

Explore the area

View map
Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪6 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬
  • Place, Kaaba
    ‪11 min walk‬

Room options

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Single Beds

8.8 out of 10
Excellent
(25 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 3 Single Beds

Traditional Room, 3 Single Beds | View from property

Traditional Room, 3 Single Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 Bedroom

Pillow-top beds, minibar, in-room safe, individually decorated

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Bedroom

Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, individually decorated

Family Room, 2 Single Beds, Tower

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower

  • City view
  • 178 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Suite, 2 Single Beds, Tower

Pillow-top beds, minibar, in-room safe, individually decorated

Suite, 2 Single Beds, Tower

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 Bedroom

Snack bar

Superior Double Room, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Traditional Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Room, 2 Single Beds

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Makkah

A family-friendly stay in the heart of Makkah awaits you at Sheraton Makkah Jabal Al Kaaba Hotel. Within just a 15-minute stroll, you'll find popular places like Great Mosque of Makkah and Kaaba. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The café, Chocolate Lounge, serves local and international cuisine. 161 square feet (15 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a free children's club and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. .Near this 4-property class Makkah City Center hotel, you'll find The Clock Towers.

What's nearby

  • Great Mosque of Makkah - 6 min walk - 0.6 km
  • King Fahad Gate - 10 min walk - 0.9 km
  • The Clock Towers - 11 min walk - 1.0 km
  • Kaaba - 11 min walk - 1.0 km
  • Well of Zamzam - 12 min walk - 1.0 km

Getting around

  • Makkah Station - 10 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 71 min drive

Restaurants

  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪ALBAIK | البيك - ‬9 min walk
  • ‪لحظة كيف - ‬17 min walk
  • ‪Executive Lounge - ‬15 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 161 square feet (15 square metres) and includes conference space. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Sheraton Makkah Jabal Al Kaaba Hotel. The hotel can provide concierge services and wedding services.

This 4-star Makkah hotel is smoke free.

  • 1 building
  • 412 guestrooms or units
  • 29 levels
  • 2 dining venues
  • Conference rooms
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Built in 2015
  • Kid's club (free)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Lift
  • No smoking on site
  • Coffee shop
Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and a safe. This individually decorated and furnished accommodation includes double sofa beds and desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Similar properties

Exterior
Doubletree by Hilton Jabal Omar Makkah
Makkah City Center
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,001 reviews
The price is NZ$215
includes taxes & fees
2 May - 3 May
Doubletree by Hilton Jabal Omar Makkah

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room cot
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (79 centimetre high)
  • Handrails in stairways (76 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Computer monitor
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 5 PM
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Makkah Jabal Al Kaaba Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 120.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 86.5 for adults and from SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 10002512

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Frequently asked questions

What is the cancellation policy at Sheraton Makkah Jabal Al Kaaba Hotel?

Sheraton Makkah Jabal Al Kaaba Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Makkah Jabal Al Kaaba Hotel?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Sheraton Makkah Jabal Al Kaaba Hotel on 2 May 2026 start from NZ$214, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Sheraton Makkah Jabal Al Kaaba Hotel?

There's no onsite spa, but this property does offer services like massages.

What makes Sheraton Makkah Jabal Al Kaaba Hotel a romantic place to stay?

A bar and 24-hour room service, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sheraton Makkah Jabal Al Kaaba Hotel.

Is Sheraton Makkah Jabal Al Kaaba Hotel family-friendly?

You bet! With amenities such as a free children's club and a playground, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Makkah Jabal Al Kaaba Hotel is a hit with families.

Does Sheraton Makkah Jabal Al Kaaba Hotel serve breakfast?

Sure does, buffet brekkie is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Makkah Jabal Al Kaaba Hotel?

No, Sheraton Makkah Jabal Al Kaaba Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Makkah Jabal Al Kaaba Hotel?

Yep, you can grab a meal at Sheraton Makkah Jabal Al Kaaba Hotel's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Sheraton Makkah Jabal Al Kaaba Hotel?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Sheraton Makkah Jabal Al Kaaba Hotel?

No, pets and service animals are not allowed.

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 454 reviews
Rating 8 - Good. 104 out of 454 reviews
Rating 6 - Okay. 42 out of 454 reviews
Rating 4 - Poor. 15 out of 454 reviews
Rating 2 - Terrible. 27 out of 454 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramadan, Inver Grove Hights

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mazumder

Stayed 3 nights in Nov 2025

10/10 Excellent

eshaq

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
كل شيء ممتاز
Stayed 8 nights in Nov 2025

8/10 Good

Hebatalla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice hotel, close to Kaaba. On hill , hard for some to go up. Thanks to Abdul Halim for always attending promptly to our requests
Stayed 3 nights in Nov 2025

2/10 Terrible

zareen

Liked: Cleanliness
It was mentioned that it is near to the haram but in real there is no bridge to the haram on booking it was mentioned and non convinient location, no cab goes there and no shuttle was provided i book a hotel for $1100 for 4 nights and looks like it was a waste
Stayed 4 nights in Nov 2025

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Shanah

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Judit

Stayed 2 nights in Nov 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025

10/10 Excellent

KHAWAJA

Liked: Cleanliness, amenities, property conditions & facilities
yes clean staff is very supportive thanks only problem web side desined said kabah is only few step due to heavy construction takes to reach kabbah 11-13 mins
Stayed 4 nights in Oct 2025

10/10 Excellent

Iftikhar Ahmad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Ambrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the fact this was close to the mosque fantastic hotel thank you
Stayed 5 nights in Sep 2025

10/10 Excellent

Mohamed, Burnside Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff, very comfort bed, clean room, walking distance to Haram
Stayed 2 nights in Sep 2025

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, amenities
I liked the cleaning services
Stayed 5 nights in Sep 2025

8/10 Good

Hiyam

Travelled with family
Liked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

2/10 Terrible

Ahmad

Stayed 2 nights in Sep 2025

10/10 Excellent

Syed

Stayed 5 nights in Aug 2025

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean also close to haram delicious breakfast
Stayed 1 night in Aug 2025