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Swissôtel Al Maqam Makkah

5.0 star property
Luxury hotel with 24-hour front desk and coffee shop/cafe

Photo gallery for Swissôtel Al Maqam Makkah

Interior
Restaurant
Premium bedding, memory-foam beds, in-room safe, desk
55-inch Smart TV with satellite channels, TV
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room
The current price is NZ$450
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Twin Room, 2 Single Beds

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds

7.8 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Twin Room, 2 Single Beds (Partial Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Twin Room, 2 Single Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 94 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Kaaba View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite Kaaba View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

Premium bedding, memory-foam beds, in-room safe, desk

Executive Suite, 2 Bedrooms (Haram)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds (Haram View)

Classic Room, 2 Single Beds (Haram View)

Classic Room, 2 Single Beds (Haram View)

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Memory foam bed
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Triple Room, 3 Single Beds (Haram View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Triple Room, 3 Single Beds (Haram View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Memory foam bed
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 94 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite Partial Kaaba View

Premium bedding, memory-foam beds, in-room safe, desk

Junior Suite Partial Kaaba View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
Separate bedroom
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Triple Room, 3 Single Beds (Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Premier Triple Room, 3 Single Beds (Kaaba View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Premier Twin Room, 2 Single Beds (Kaaba View)

Premier Twin Room, 2 Single Beds (Kaaba View)

Premier Twin Room, 2 Single Beds (Kaaba View)

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed (No View)

Executive Suite, 1 King Bed (No View)

Executive Suite, 1 King Bed (No View)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 177 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 3 Single Beds (Partial Kaaba view)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 3 Single Beds (Partial Kaaba view)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Executive Suite, 2 Bedrooms, City View

Executive Suite, 2 Bedrooms, City View

Executive Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Smart TV
Hypo-allergenic bedding
  • 166 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Quadruple Room, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Triple Room, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Triple Room, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Quadruple Room (Haram View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (Haram View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (No View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (No View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Classic Quadruple Room (Partial Kaaba View)

Premium bedding, memory-foam beds, in-room safe, desk

Classic Quadruple Room (Partial Kaaba View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory-foam beds, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed

Premium bedding, memory-foam beds, in-room safe, desk

Premier Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Memory foam bed
Day bed
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

About the area

Makkah

A luxury stay in the heart of Makkah awaits you at Swissôtel Al Maqam Makkah. Within steps you'll find The Clock Towers and Great Mosque of Makkah within a short 5-minute stroll. Highlights at this hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. .With a stay at this 5-property class Makkah City Center hotel, you'll be 2.5 km (1.5 mi) from Kaaba.

What's nearby

  • Great Mosque of Makkah - 3 min walk - 0.3 km
  • The Clock Towers - 3 min walk - 0.3 km
  • King Fahad Gate - 5 min walk - 0.4 km
  • Souk Al-Khalil - 6 min walk - 0.5 km
  • Kaaba - 6 min walk - 0.5 km

Getting around

  • Makkah Station - 12 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 71 min drive

Restaurants

  • ‪Bateel Elan - ‬2 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪The Coffee Address - ‬2 min walk
  • ‪Almsharf Lounge - ‬1 min walk
  • ‪Al Tazaj | الطازج - ‬1 min walk

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with 24-hour front desk and coffee shop/cafe
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury Swissôtel Al Maqam Makkah. The hotel can provide concierge services and wedding services.

This 5-star Makkah hotel is smoke free.

  • 1 building
  • 1624 guestrooms or units
  • 47 levels
  • Built in 2016
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Swissôtel Al Maqam Makkah offers 1624 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature a safe and coffee/tea makers. Memory foam beds feature premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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The price is NZ$488
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Swissôtel Makkah

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping centre
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Shared accommodation
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 2:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Al Maqam Makkah

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SAR 500.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SAR 370 for adults and from SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Property Registration Number 10007391

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Swissôtel Al Maqam Makkah.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Frequently asked questions

What is the cancellation policy at Swissôtel Al Maqam Makkah?

Swissôtel Al Maqam Makkah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Swissôtel Al Maqam Makkah?

As of 31 Dec 2025, prices found for a 1-night stay for 2 adults at Swissôtel Al Maqam Makkah on 5 Jan 2026 start from NZ$450.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Swissôtel Al Maqam Makkah a romantic place to stay?

A lounge bar and 24-hour room service, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at Swissôtel Al Maqam Makkah.

Is Swissôtel Al Maqam Makkah family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Swissôtel Al Maqam Makkah is a hit with families.

Does Swissôtel Al Maqam Makkah serve breakfast?

Yeah, buffet brekkie is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Swissôtel Al Maqam Makkah?

No, Swissôtel Al Maqam Makkah does not offer an airport shuttle service.

Is there a bar or restaurant at Swissôtel Al Maqam Makkah?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Swissôtel Al Maqam Makkah?

Check-in begins at 6:00 PM. Check-out time is 2:00 PM.

Are pets allowed at Swissôtel Al Maqam Makkah?

No, pets and service animals are not allowed.

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 969 reviews
Rating 8 - Good. 213 out of 969 reviews
Rating 6 - Okay. 77 out of 969 reviews
Rating 4 - Poor. 30 out of 969 reviews
Rating 2 - Terrible. 62 out of 969 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rameez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Haram and I would recommend this hotel to anyone
Stayed 4 nights in Sep 2025

2/10 Terrible

Mohamedfaroek, Brampton

Travelled with partner
Disliked: Staff & service, amenities
Poor service by the maintenance staff. Each night was a problem, A/C was too cold, then too hot, then too much noise from the room next door with many children and cleaners cleaning at 3am etc.....no one come to help or solve the problem for hours. terrible experience!
Stayed 4 nights in Sep 2025

8/10 Good

Mohamed Amjad Khan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the centre of everything. It’s my 2nd time for a 4night stay to perform umrah with my family and aged parents. Convenient location and within 250yards to walking station only downside are the clock tower lifts.!
Stayed 3 nights in Sep 2025

8/10 Good

Asma

Stayed 5 nights in Sep 2025

10/10 Excellent

NURFADZLIA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 6 nights in Sep 2025

10/10 Excellent

Jawad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Anam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to Macca at the same hotel. I liked it at the first time and decided to come back again
Stayed 1 night in Sep 2025

10/10 Excellent

Qaisra

Liked: Amenities, property conditions & facilities
Staff
Stayed 4 nights in Sep 2025

8/10 Good

Mostafa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and wakable from mashjidul Haram
Stayed 5 nights in Sep 2025

10/10 Excellent

Shaban

Stayed 7 nights in Sep 2025

10/10 Excellent

sameh

Stayed 3 nights in Sep 2025

2/10 Terrible

Ihtisham

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Water issue. Staff didn’t satisfy the time wasted on changing rooms and authorities took their sweet time and needed up giving us a twin bed room when we couple and had king bed. Have photos of dirty water which we might have gone sick
Stayed 5 nights in Sep 2025

10/10 Excellent

Mr m s

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Ammar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, service and great stay
Stayed 1 night in Jul 2025

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and professional staff. Clean rooms and amazing food service
Stayed 2 nights in Aug 2025

10/10 Excellent

Rawa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay there, highly recommended. It’s very close yo AlHaram, the only downside is you’ll need to change lifts and it can be a bit slow. We booked twin room with partial Kaaba view and it was comfortable, clean and the view to AlKaaba was great. The bathroom is small and needs an upgrade but we could live with it. The staff were excellent, very professional and courteous - special shoutout to the lady who checked us in - can’t remember her name- and the breakfast staff especially the gentleman at the “fool/fave beans”station and Safwan for making our stay extra special
Stayed 6 nights in Aug 2025

10/10 Excellent

Aftab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and people on front desk were very helpful. It was a smooth check in and also upgraded our room to a partial Kaaba view one which was absolutely wonderful.
Stayed 2 nights in Aug 2025

4/10 Poor

Majeda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Love staying at Swiss Al Maqam but the service was awful. They lost my package and I had to keep chasing them after every prayer to get an update until the last day before checkout, they found. The room key kept deactivating. We was on the 27th floor so had to go back 5 times to get news let’s which was ridiculous.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Asad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Kabir

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, convenience for mobility, shopping facilities, staff availability, food was all excellent.
Stayed 5 nights in Aug 2025

8/10 Good

Johrulislam

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Aug 2025

4/10 Poor

Abdi

Stayed 7 nights in Aug 2025