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Heiss Hotel By Jalo

4.0 star property
Hotel with an outdoor pool, a short walk to Poblado Park

Photo gallery for Heiss Hotel By Jalo

Outdoor pool, pool umbrellas, lifeguards on site
Reception
Terrace/patio
Luxury Room, Balcony, City View
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet-friendly

Explore the area

View map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Kitchen
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
  • 42 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View

Superior Room, Balcony, City View

8.4 out of 10
Very good
(30 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View

Standard Room, City View

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Separate bedroom
Private bathroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • 20 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Medellín

At Heiss Hotel By Jalo you'll be within just a 15-minute stroll of popular places like Poblado Park and Lleras Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .Enjoy the gym and lifeguards on site. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a garden. Cooked-to-order breakfast is available daily between 6:30 AM and 10:30 AM. .Attractions within a 30-minute walk of this 4-property class El Poblado hotel include Medellín Clinic - El Poblado and Oviedo Shopping Center.

What's nearby

  • Poblado Park - 6 min walk - 0.6 km
  • Lleras Park - 10 min walk - 0.9 km
  • Medellín Clinic - El Poblado - 13 min walk - 1.1 km
  • Oviedo Shopping Center - 2 min drive - 2.2 km
  • Santafé Mall - 2 min drive - 2.5 km

Getting around

  • Poblado Station - 10 min walk
  • Medellín (MDE-José María Córdova Intl.) - 36 min drive

Restaurants

  • ‪Foxey Pub - ‬3 min walk
  • ‪Pizzería Olivia - ‬3 min walk
  • ‪Gabo - ‬2 min walk
  • ‪Ganso & Castor Café - Bistró - ‬3 min walk
  • ‪Malevo Restaurante - ‬3 min walk

About this property

Heiss Hotel By Jalo

Hotel with an outdoor pool, a short walk to Poblado Park
Heiss Hotel By Jalo offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You can enjoy a drink at the swim-up bar. Heiss Hotel By Jalo also features a garden, pool umbrellas, and a lift. You'll have access to the outdoor pool at a partner property.

This 4-star Medellín hotel is smoke free.

  • 176 guestrooms or units
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Garden
  • Lift
  • No smoking on site
  • Swim-up bar
Heiss Hotel By Jalo offers 176 air-conditioned accommodations, with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 200000 per accommodation, per stay

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately COP 40000 for adults and from COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and cash.

Property Registration Number 210165

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • This hotel caters to LGBTQ+ guests.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Frequently asked questions

What is the cancellation policy at Heiss Hotel By Jalo?

Heiss Hotel By Jalo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Heiss Hotel By Jalo have a pool?

Heiss Hotel By Jalo has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Heiss Hotel By Jalo serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Heiss Hotel By Jalo?

No, Heiss Hotel By Jalo does not offer an airport shuttle service.

What time are check-in & check-out at Heiss Hotel By Jalo?

Check-in begins at 3:00 PM. Check-out time is noon.

Heiss Hotel By Jalo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 539 out of 751 reviews
Rating 8 - Good. 123 out of 751 reviews
Rating 6 - Okay. 49 out of 751 reviews
Rating 4 - Poor. 19 out of 751 reviews
Rating 2 - Terrible. 21 out of 751 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shawn

Very clean and maintained
Stayed 4 nights in May 2025

4/10 Poor

NICOLAS

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Gebrekidan G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its amazing place and clean
Stayed 5 nights in Apr 2025

10/10 Excellent

Wilmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Location, cleanliness and personal
Stayed 7 nights in Apr 2025

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and tiny place to stay
Stayed 4 nights in May 2025

10/10 Excellent

Jose

Stayed 3 nights in May 2025

10/10 Excellent

Vanessa Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ysabel

Liked: Cleanliness, staff & service, property conditions & facilities
100% recomendados
Stayed 3 nights in May 2025

8/10 Good

Gabriel, Homestead

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Wish the rooms were more accommodating. The bathrooms had a horrible stench coming out of it.
Stayed 4 nights in May 2025

6/10 Okay

Osnil

Liked: Staff & service, property conditions & facilities
It was ok
Stayed 3 nights in May 2025

10/10 Excellent

Arelis, Toa Alta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to far for Provenza, quiet and a nice clean cozy room
Stayed 5 nights in Apr 2025

8/10 Good

Leyda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Nos gustó mucho la limpieza, comida y atencion del personal. Tuvimos que pedir toallas nuevas porque limpiaron el cuarto y no las cambiaron.
Stayed 3 nights in May 2025

10/10 Excellent

Lars

Stayed 2 nights in May 2025

6/10 Okay

WILLIAM

Liked: Cleanliness, staff & service
The rooms are extremely small. Very modern finishes, which are nice, but the rooms border on uncomfortable in terms of size. Quite a lot of noise from surrounding rooms, and the hotel must know this as they stock rooms with ear plugs. The pool was out of service, but the gym is nice. The staff are warm and friendly, and the location within the city is good.
Stayed 3 nights in May 2025

10/10 Excellent

Sulman A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and unique very clean and good costumer service.
Stayed 4 nights in Apr 2025

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Tesfamichael

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent.
Stayed 5 nights in Apr 2025

4/10 Poor

Deliangelis Rodríguez

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has opportunities, refrigerator at the room wont work, hair in the food, light outlets in the room dont work, iron dont work, when approaching staff member not immediate actions were taken to fix the above inconvenience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lis

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localidad, cerca a todo.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 4 nights in Apr 2025

10/10 Excellent

Rafael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2025

6/10 Okay

fernando

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The issues with this property are: rooms are way too small, the internet was literally non-existant, and front desk was rather mediocre and not proactively welcoming or friendly.
Stayed 10 nights in Apr 2025

10/10 Excellent

Xi, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and nice. The room was exactly as booked. The area was nice and close to everything I wanted to do and see. The staff was very helpful and friendly.
Stayed 5 nights in Apr 2025