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Sofitel Shahd Al Madinah

Property class: 5 and above

Photo gallery for Sofitel Shahd Al Madinah

Restaurant
Property video
A high-rise hotel with a modern facade, multiple floors, and a prominent entrance.
A dining table with breakfast items, a view of a mosque, and a modern room with purple furniture.
A room with intricate white wall carvings, a patterned carpet, and a view of a tall tower through a window.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is NZ$493
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
King Fahad Road, Building 2943, Madinah, 42311
  • Place, Prophet's Mosque
    ‪5 min walk‬
  • Place, Al-Baqi Cemetery
    ‪10 min walk‬
  • Place, The Green Dome
    ‪10 min walk‬
  • Airport, Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪15 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, and a piano.

Classic Room, 1 King Bed

8.0 out of 10
Very good
(26 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Triple Room, 3 Single Beds

A hotel room with three beds, a desk, a chair, and a large window with a view.

Classic Triple Room, 3 Single Beds

7.6 out of 10
Good
(13 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Single Beds

View all photos for Classic Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Classic Twin Room, 2 Single Beds

7.2 out of 10
Good
(22 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed (Club)

A hotel room with a large bed, a desk with a chair, a nightstand, and a wall-mounted lamp.

Deluxe Room, 1 King Bed (Club)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

A hotel room with a bed, a sofa, a coffee table, a desk with a lamp, and a decorative wall piece.

Suite, 1 Single Bed (Prestige, Partial Haram Plaza view)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed

View all photos for Suite, 1 King Bed (Prestige)

A hotel room with a large bed, two bedside lamps, a decorative wall piece, a wardrobe, and a mirror.

Suite, 1 King Bed (Prestige)

  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Single Bed (Prestige)

A hotel room with a bed, a sofa, a coffee table, a desk with a lamp, and a decorative wall piece.

Suite, 1 Single Bed (Prestige)

7.4 out of 10
Good
(3 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

A hotel room with a large bed, a view of a cityscape, a framed quote on the wall, and a nightstand with a lamp.

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • City view
  • 120 sq m
  • 1 bedroom
  • Sleeps 8
  • 2 King Beds

View all photos for Presidential Suite, 3 Bedrooms

A hotel room with a large bed, a bedside table, a wall-mounted lamp, and a window with curtains.

Presidential Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 120 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

A hotel room with a large bed, a desk with a chair, and a piano.

Superior Room, 1 King Bed (Partial Haram Plaza view)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Superior Twin Room, 2 Single Beds (Partial Haram Plaza view)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Deluxe Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite

A hotel room with a bed, a sofa, a coffee table, a desk with a lamp, and a decorative wall piece.

Junior Suite

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Suite, Two Bedrooms

A hotel room with a large bed, a desk with a chair, and a piano.

Family Suite, Two Bedrooms

  • 2 bedrooms
  • Sleeps 7
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 King Bed (Imperial - Harram Partial View)

A hotel bedroom with a large bed, two bedside tables, a decorative wall piece, and a view through an open door.

Suite, 1 King Bed (Imperial - Harram Partial View)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Madinah City Center
  • Free Wi-Fi
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About the area

Madinah

A luxury stay in the heart of Madinah awaits you at Sofitel Shahd Al Madinah. Within just a 10-minute stroll, you'll find Prophet's Mosque and The Green Dome. Highlights at this hotel include 2 restaurants and in-room free WiFi. .The restaurant, Arabesque, is open for breakfast, lunch and dinner. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of self parking. .With a stay at this 5-property class Madinah City Center hotel, you'll be 0.8 km (0.5 mi) from Al-Baqi Cemetery and 4.2 km (2.6 mi) from Quba Mosque.

What's nearby

  • Prophet's Mosque - 5 min walk - 0.5 km
  • Al-Baqi Cemetery - 10 min walk - 0.9 km
  • The Green Dome - 10 min walk - 0.9 km
  • Masjid Al Ghamamah - 12 min walk - 1.0 km
  • New Bilal Market - 18 min walk - 1.6 km

Getting around

  • Madinah Station - 14 min drive
  • Madinah (MED-Prince Mohammad Bin Abdulaziz) - 20 min drive

Restaurants

  • ‪Kiffa | كفة - ‬2 min walk
  • ‪kiffa - ‬2 min walk
  • ‪Lavena Café - ‬3 min walk
  • ‪ستاربكس - ‬3 min walk
  • ‪بيت الشاي | House tea - ‬3 min walk

About this property

Sofitel Shahd Al Madinah

There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. A business centre and meeting rooms are available. A health club, multilingual staff, and gift shops/newsstands are also featured at the luxury Sofitel Shahd Al Madinah. Parking is available for a fee.

This 5-star Madinah hotel is smoke free.

  • 1 building
  • 469 guestrooms or units
  • 14 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2001
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (SAR 150 per day)
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (100 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2001
  • Double-glazed windows
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sofitel Shahd Al Madinah

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: SAR 150 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 10007643

We should mention

  • Only Muslims can go into the holy cities of Mecca and Medina.
  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Couples who want to share a room are obligated to provide proof of marriage.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property class

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Frequently asked questions

What is the cancellation policy at Sofitel Shahd Al Madinah?

Sofitel Shahd Al Madinah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Shahd Al Madinah?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Sofitel Shahd Al Madinah on 15 Nov 2026 start from NZ$493, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Shahd Al Madinah?

Yep, Sofitel Shahd Al Madinah has a secured covered self car park for SAR 150 per day. A self car park is also available, for a fee.

What makes Sofitel Shahd Al Madinah a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Sofitel Shahd Al Madinah.

Is Sofitel Shahd Al Madinah family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Shahd Al Madinah is a hit with families.

Does Sofitel Shahd Al Madinah serve breakfast?

You bet, brekkie is served daily.

Is there a free airport shuttle available at Sofitel Shahd Al Madinah?

No, Sofitel Shahd Al Madinah does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Shahd Al Madinah?

Yep, you can grab a meal at Sofitel Shahd Al Madinah's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sofitel Shahd Al Madinah?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Shahd Al Madinah?

No, pets and service animals are not allowed.

Sofitel Shahd Al Madinah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 474 out of 722 reviews
Rating 8 - Good. 115 out of 722 reviews
Rating 6 - Okay. 53 out of 722 reviews
Rating 4 - Poor. 33 out of 722 reviews
Rating 2 - Terrible. 47 out of 722 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate our stay Friendly people highly recommended this place
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, staff was super nice
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Staff were super helpful and friendly. Rooms are amazingly clean and comfortable!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and polite especially the restaurant staff Breakfast and dinner were excellent Worth the money
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast buffet options.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, staff is really friendly, location is superb, and breakfast is amazing.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect. Location, staff and cleanliness.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
clean. excellent location
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, Jana and Sarah were very welcoming and kind and made our check-in process seamless. The property was impeccable and clean. Overall, a great experience. We will surely be back again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, helpful staff 👍 Furniture needs to be renewed The bathroom lock was broken
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stay!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast, lunch and dinner were more than excellent quantity and quality top notch best i have had in all my 48 years of travel
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very close and convenient to the Haram. Friendly staff lovely food. As a single traveller I really enjoyed my stay.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean hotel stayed there 4 nights with family
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visilually, you felt you were in q
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Sofitel Shahd Al Madinah was truly exceptional. The hotel's location is perfect—just a few steps from Masjid An-Nabawi, making every visit to the mosque effortless. The rooms were elegant, spotless, and very comfortable, while the staff provided outstanding hospitality throughout our stay. The breakfast buffet was excellent, with a wide selection of fresh, high-quality dishes to suit every taste. Everything exceeded our expectations, and we would definitely choose Sofitel Shahd Al Madinah again. Highly recommended for families and anyone visiting Madinah.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Medina
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Really helpful staff, front deal duty manager faraz always willing to help. Allowed late check out. Housekeeping staff really helpful. Arbil I think his name was always checking on us, making sure we had everything we needed. Very close to mosque, ladies entrance. Convenient for families. Rooms large and spacious. However rooms can be cleaner, lots of finger prints on doors, furniture, needs a good wipe.
Stayed 4 nights in Aug 2026
Verified review

6/10 Okay

Hotel overall was nice especially the location. Otherwise it is slightly outdated. Lifts taking too long. Some of the facilities in the room outdated and to the point that they are on the verge of breaking.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great staff, good food, shops nearby
Stayed 9 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 3 nights in Jun 2025