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4.5 out of 5

"I don’t like this website, since you click on “Other” and you get a pop up window that is faded out that you cannot access! Upon arrival, the booking ... " More

By a verified traveller on Fri 01 Mar 2024

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Hotel Description

At Quest Sanctuary Lakes you'll be within a 10-minute walk of Sanctuary Lakes Golf Club and 2.7 km (1.7 mi) from Point Cook Coastal Park. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchens.

Each apartment is soundproofed and features a Smart TV with digital channels, along with a washer/dryer, a furnished balcony, and a dining area. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a TV, and a coffee/tea maker are also available.

For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the 3 outdoor tennis courts, gym and sauna plus access to a driving range. Added amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this 4-star Point Cook aparthotel include Collins Street and Melbourne Convention and Exhibition Centre.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$202* Per night/room 9 Apr. - 10 Apr.

One Bedroom Townhouse

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quest Sanctuary Lakes ratings based on 191 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Sanctuary Lakes

Everyone (88) Couples (39) Family (63)
5 out of 5

Posted by on 16 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by QSL Team

We appreciate your time to give us a nice review. The team is happy to see that you enjoyed your stay with us Ms. Julie. We hope to see you soon again! Regards, QSL Team

3 out of 5
I don’t like this website, since you click on “Other” and you get a pop up window that is faded out that you cannot access! Upon arrival, the booking “recorded” by Quest did not match with the booking we had made nor with the email message from Wotif/Expedia. We were told by the receptionist that there was an issue between Wotif/Expedia and Quest, the upshot being that the issues with the reservation were not caused by us. Inside we found several ants wandering about the kitchen bench, a long dark hair on the kitchen bench, and a kitchen chair that had dirty spots on the padded seat cushion. I subsequently cleaned this chair seat and with some effort was able to remove most of the spots. During our stay unfortunately we broke a glass, and we were on our hands and knees to pick up the flecks of glass because we could not find a dustpan and brush with which to do a clean up. The receptionist was highly efficient, with a friendly professional manner.

Posted by on 1 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Bea

Thank you for letting us know the things we need to improve on. Kindly call the afterhours contact number if you have request or issues with your apartment next time. We hope to see you again soon on your next stay with us. I appreciate the great review you have given me as the receptionist. Have a nice day always!

3 out of 5

Posted by on 29 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Bea

Thank you for your review. Kindly let us know the things that we should improve on to better give you a nice experience on your next stay. We hope to see you again soon!

5 out of 5

Posted by on 15 Feb. 2024

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Comment from Hotel Management

21 Mar. 2024 by Jazmine

Thank you for the wonderful review, Sonia!We hope to see you again soon. :)Kind regards,The QSL Team

4 out of 5
Should change bedsheets more often, only change once in 7 days

Posted by on 24 Jan. 2024

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Comment from Hotel Management

27 Jan. 2024 by QSL Team

Dear Rajinderdave,Thank you for the feedback!We usually do bedsheet change in every 3rd day. My apologies if it was not done in your case.Kind Regards,

5 out of 5
nice and close to the golf club

Posted by on 10 Dec. 2023

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Comment from Hotel Management

14 Dec. 2023 by QSL Team

Dear Marcus,Thank you for the Feedback.Kind regards,

4 out of 5

Posted by on 9 Oct. 2023

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Comment from Hotel Management

8 Nov. 2023 by QSL Team

Dear Ritu,Thank you for rating 04/5.kind regards,

4 out of 5
Would be ideal for a long-term stay. For a one-night stay a location with closer facilities would have been preferable.

Posted by on 28 Sep. 2023

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Comment from Hotel Management

5 Oct. 2023 by QSL Team

Dear Melissa,Thank you for the feedback!We do hope to see you again at QSL.Kind Regards,

5 out of 5
Very nice affordable apartment, will be staying again!

Posted by on 20 Sep. 2023

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Comment from Hotel Management

21 Sep. 2023 by Jazmine

Thank you for taking the time to review Craig.We are so glad you pleased you had enjoyed your stay! We look forward to seeing again you soon. Take care.

5 out of 5
Great location next to Golf Course

Posted by on 10 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by QSL Team

Dear Janine,Thank you for writing a review! Kind Regards,

Property Features

As a guest of Quest Sanctuary Lakes, you'll find an indoor pool, outdoor tennis courts, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Quest Sanctuary Lakes. Self parking is free. This 4-star Melbourne aparthotel is smoke free.

  • 1 building
  • 43 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Quest Sanctuary Lakes offers 43 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. 55-inch Smart televisions come with premium digital channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

Guests can enjoy continental breakfast for a fee.

Quest Sanctuary Lakes has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Friday - Sunday: 9:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Friday - Sunday: 9:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

The property is professionally cleaned. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 10 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Sanctuary Lakes
  • Quest Sanctuary Lakes Aparthotel
  • Quest Sanctuary Lakes Aparthotel Point Cook
  • Quest Sanctuary Lakes Point Cook
  • Sanctuary Lakes Quest
  • Quest Sanctuary s Aparthotel
  • Quest Sanctuary Lakes Aparthotel
  • Quest Sanctuary Lakes Point Cook
  • Quest Sanctuary Lakes Aparthotel Point Cook

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.