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Hacienda Susula

3.5 star property

Photo gallery for Hacienda Susula

Exterior
Restaurant
Restaurant
Interior
3 outdoor pools

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Calle 18 S/N, Between 19 and 21, Susulá, Mérida, YUC, 97314
  • Place, Animaya Zoological Park
    ‪20 min walk‬
  • Place, Paseo de Montejo
    ‪16 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪21 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite Swim Out- 1 King

Premium bedding, minibar, in-room safe, blackout curtains

Junior Suite Swim Out- 1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

Suite Swim Out- 1 King bed

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

Suite Swim Out- 2 Queen

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite W/ Terrace & Pool View- 1 King

Premium bedding, minibar, in-room safe, blackout curtains

Suite W/ Terrace & Pool View- 1 King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite W/Terrace & Pool View- 2 Queen

Premium bedding, minibar, in-room safe, blackout curtains

Suite W/Terrace & Pool View- 2 Queen

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Jr Suite W/Terrace & Pool View-1 King

Premium bedding, minibar, in-room safe, blackout curtains

Jr Suite W/Terrace & Pool View-1 King

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

Master Suite Swim Out- 2 King

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Master Suite & Pool View-1King & 2 Queen

Premium bedding, minibar, in-room safe, blackout curtains

Master Suite & Pool View-1King & 2 Queen

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

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  • Pool
  • Pet-friendly
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9.0 out of 10, Wonderful, 386 reviews
The price is NZ$265
includes taxes & fees
12 July - 13 July
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About the area

Mérida

At Hacienda Susula, you'll be 11.6 km (7.2 mi) from Paseo de Montejo and 12.5 km (7.8 mi) from U.S. Consulate General Mérida. Highlights at this hotel include 3 outdoor swimming pools, a restaurant and free continental breakfast. .At the hotel's own poolside bar, you can stop for a drink. Additionally, you'll find a rooftop terrace, a 24-hour front desk and a garden. Each morning free breakfast is served. There's also the convenience of free self parking. .Within a 15-minute drive of this 3.5-property class Mérida hotel, attractions include Yucatan International Convention Center and Plaza Galerias Mall.

What's nearby

  • Animaya Zoological Park - 20 min walk - 1.7 km
  • Yucatan International Convention Center - 16 min drive - 10.3 km
  • Paseo de Montejo - 16 min drive - 10.7 km
  • U.S. Consulate General Mérida - 21 min drive - 13.3 km
  • Progreso Beach - 44 min drive - 46.0 km

Getting around

  • Teya-Merida Station - 36 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 17 min drive

Restaurants

  • ‪Pollos El Leñador - ‬5 min drive
  • ‪Jardín Mastache - ‬6 min drive
  • ‪Estrella de Mar II - ‬7 min drive
  • ‪Aqui Si Me Latte - ‬6 min drive
  • ‪La Tienda de Tacos - ‬5 min drive

About this property

Hacienda Susula

Hacienda Susula offers its guests 3 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at the pool bar. Free breakfast is served daily.

Hacienda Susula also features a rooftop terrace, a garden, and a picnic area. Self parking is free.

This 3.5-star Mérida hotel is smoke free.

  • 31 guestrooms or units
  • Continental breakfast (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Dining venue
Hacienda Susula offers 31 air-conditioned accommodations with a safe and an iron/ironing board. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 3 outdoor pools

Family friendly

  • 3 outdoor pools

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Accessibility

  • No lift
  • Smooth flooring in room

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pool access available from 9:30 AM to 10:00 PM
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Susula Hotel
Hacienda Susula Mérida
Hacienda Susula Hotel Mérida

Frequently asked questions

What is the cancellation policy at Hacienda Susula?

Hacienda Susula offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hacienda Susula?

Yep, Hacienda Susula has a free self car park.

Does Hacienda Susula have a pool?

Hacienda Susula has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 9:30 AM to 10:00 PM.

What makes Hacienda Susula a romantic place to stay?

Couples dining, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hacienda Susula.

Does Hacienda Susula serve breakfast?

You bet, free continental breakfast is available daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Hacienda Susula?

No, Hacienda Susula does not offer an airport shuttle service.

Is there a bar or restaurant at Hacienda Susula?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Hacienda Susula?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hacienda Susula?

No, pets are not allowed.

Hacienda Susula Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 49 reviews
Rating 8 - Good. 14 out of 49 reviews
Rating 6 - Okay. 4 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a very nice stay. We rented a car to get around and do activities that were far away. It was clean and enjoyed our stay.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Carlos Avelino

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

LILIA

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

AJIT

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad experience, pool was dirty, no telephone available in room, no reception available, noisy area,the dogs were barking all night, taxi facility not available from hotel.
Stayed 2 nights in May 2025
Verified

8/10 Good

María

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La atención de servicio a cuartos por el chat pésimo . Los meseros maravillosos . El masaje espectacular , no me hicieron el cuarto pero siempre atentos . Faltan muchas cosas . Podrían estar al 100
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Mirna

Disliked: Cleanliness, staff & service
Falta demasiada Atencion al cliente, La comida del desayuno es mala y le falta mucha limpieza y mantenimiento al hotel en general
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Hermoso lugar y una atencion de lujo
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Denis

Liked: Cleanliness, amenities
Atención increíble personal super amable Instalaciones limpias y muy tranquilasla alberca es una hermosura y todo excelente
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Haxel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y tranquilo el lugar.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Único inconveniente el dormitorio no tenía acceso agua y me movieron otra habitación.
Stayed 1 night in Aug 2025
Verified

8/10 Good

KATY

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
La atención al lle
Stayed 1 night in Aug 2025
Verified

8/10 Good

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
excelente opción para tu estancia
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Psic. Evita

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo todo ! Y muy rico el restaurante
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable, buenas instalaciones y restaurante con buenos alimentos típicos solo considero que deberían ampliar su menú.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

selene

Liked: Cleanliness, amenities, property conditions & facilities
Está muy lindo, tiene poco tiempo que lo abrieron y llegamos muchísimo antes del check in y nos dieron la habitación. Todo el personal muy amable, la comida está increíble, los desayunos venían incluidos en nuestra estancia y la verdad está súper servidos. Tienen una cata de vinos que la verdad nos encantó con Eduardo.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

angelica

Liked: Room comfort
Fue complicada, me tuve que cambiar de habitación, un lugar muy ruidoso, la verdad no pude descansar muy lindo lugar pero los fines de semana hay day pas y se llena la alberca la gente se mete vestida no hay reglas para su uso
Stayed 4 nights in Apr 2025
Verified

4/10 Poor

EVELYN

Disliked: Cleanliness, property conditions & facilities
Muchas expectativas en redes sociales, la propiedad. Es nueva y está completamente descuidada, la limpieza es muy mala, jamás me meto al jacuzzi del asco que me dio, muy caro para lo que brindan, con ese presupuesto me voy a un lugar mucho mejor
Stayed 1 night in May 2025
Verified

4/10 Poor

bianca z

Disliked: Cleanliness

No recomendable

Mala organización. Su personal tiene buena actitud pero muchas fallas en su logística. Solo hay una persona en la recepción y es la misma que lleva tus maletas. No hacían la limpieza de mi recámara por qué no tenían duplicado de la llave. Un día no servía la bomba del agua y no había agua en el baño. El desayuno lo empiezan a servir tarde. Y al final al no encontraban la reserva para hacer check out.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

Samara

Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo excelente
Stayed 5 nights in Feb 2025
Verified

8/10 Good

Jaime Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Estela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Giobana patricia

Liked: Cleanliness, amenities
Excelente , todo muy lindo el servicio fue espectacular y la comida no que decir
Stayed 1 night in Mar 2025
Verified

8/10 Good

María Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo un potencial

El hotel tiene un grandísimo potencial. Como embajadora de hospitalidad turística tengo mis comentarios respecto a las áreas de oportunidad, tales como un recorrido en el que hablen de la historia del lugar, un distintivo para eventos especiales (como una bienvenida de pétalos en aniversarios, decoraciones en cumpleaños, etc.) y opciones all-inclusive.
Stayed 1 night in Mar 2025