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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
Colonial hotel with 2 restaurants and 3 outdoor pools

Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Restaurant
Sports facility
Couples treatment room(s), steam room, body treatments, aromatherapy
Sayab Governor Suite - King

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Parking included
  • Free WiFi
The current price is NZ$253
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
Calle 20 s/n, Mérida, YUC, 97302
  • Yucatán Siglo XXI Convention Center
    ‪6 min drive‬
  • La Isla Mérida Cabo Norte
    ‪6 min drive‬
  • Paseo de Montejo
    ‪6 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪21 min drive‬

Room options

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About the area

Mérida

A luxury stay in Mérida awaits you at Hacienda Xcanatun, Angsana Heritage Collection. You'll be 2.6 km (1.6 mi) from GNP Insurance Forum and 5.9 km (3.6 mi) from Yucatán Siglo XXI Convention Center. Highlights at this Colonial hotel include 2 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Angsana Spa can include deep-tissue massages, Thai massages, body wraps and body scrubs along with access to the steam room. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Plus you'll find free Wi-Fi in public areas, a gym and laundry facilities. Local cuisine breakfast is available daily between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Mérida hotel include Paseo de Montejo and La Isla Mérida Cabo Norte.

What's nearby

  • Plaza Galerias Mall - 4 min drive - 5.1 km
  • Yucatán Siglo XXI Convention Center - 6 min drive - 5.8 km
  • La Isla Mérida Cabo Norte - 6 min drive - 5.0 km
  • Paseo de Montejo - 6 min drive - 6.5 km
  • Yucatan Country Club - 11 min drive - 7.9 km

Getting around

  • Teya-Merida Station - 23 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 28 min drive

Restaurants

  • ‪Café Inédito - ‬17 min walk
  • ‪Hacienda Xcanatun By Angsana, Yucatan, Mexico - ‬5 min drive
  • ‪La libertad - ‬6 min drive
  • ‪La Quinta de Elena Roldan - ‬3 min drive
  • ‪Pollo Feliz - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Colonial hotel with 2 restaurants and 3 outdoor pools
Hacienda Xcanatun, Angsana Heritage Collection offers its guests 3 outdoor swimming pools and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Hacienda Xcanatun, Angsana Heritage Collection. An airport shuttle (available 24 hours) is available for a fee. Valet parking is free.

This Colonial Mérida hotel is smoke free.

  • 54 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and espresso makers. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with premium satellite channels and first-run films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

Angsana Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Hacienda Xcanatun, Angsana Heritage Collection?

Hacienda Xcanatun, Angsana Heritage Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Xcanatun, Angsana Heritage Collection?

As of 12 Aug 2025, prices found for a 1-night stay for 2 adults at Hacienda Xcanatun, Angsana Heritage Collection on 1 Sept 2025 start from NZ$252.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hacienda Xcanatun, Angsana Heritage Collection?

Yep, Hacienda Xcanatun, Angsana Heritage Collection has free valet parking.

Are there any beaches close to Hacienda Xcanatun, Angsana Heritage Collection?

The closest beach to Hacienda Xcanatun, Angsana Heritage Collection is Progreso Beach (24 km).

Is there a spa on site at Hacienda Xcanatun, Angsana Heritage Collection?

Yep, Angsana Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hacienda Xcanatun, Angsana Heritage Collection have a pool?

Hacienda Xcanatun, Angsana Heritage Collection has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Hacienda Xcanatun, Angsana Heritage Collection?

Hacienda Xcanatun, Angsana Heritage Collection features 3 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with premium bedding and espresso makers.

What makes Hacienda Xcanatun, Angsana Heritage Collection a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hacienda Xcanatun, Angsana Heritage Collection.

Is Hacienda Xcanatun, Angsana Heritage Collection family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hacienda Xcanatun, Angsana Heritage Collection is a hit with families.

Does Hacienda Xcanatun, Angsana Heritage Collection serve breakfast?

Sure does, local cuisine brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hacienda Xcanatun, Angsana Heritage Collection?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hacienda Xcanatun, Angsana Heritage Collection?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hacienda Xcanatun, Angsana Heritage Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hacienda Xcanatun, Angsana Heritage Collection?

Dogs are welcome at Hacienda Xcanatun, Angsana Heritage Collection, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 342 out of 423 reviews
Rating 8 - Good. 43 out of 423 reviews
Rating 6 - Okay. 15 out of 423 reviews
Rating 4 - Poor. 12 out of 423 reviews
Rating 2 - Terrible. 11 out of 423 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Very nice facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Hotel a Must !!!

Fantastic! Absolutely one of the best hotels I’ve stayed in Merida! Comfortable.. relaxing! And so beautiful this property is! I can not wait to return! Very soon! Food was so very delicious as well!
Stayed 1 night in Apr 2025

10/10 Excellent

Kris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property. The staff is excellent, they all know your name immediately and no matter who is near you they are asking if we need anything and are there to assist in anyway. The property is quiet and beautiful.
Stayed 8 nights in Apr 2025

8/10 Good

Tomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Emilse, Kansas city

Liked: Cleanliness, staff & service
Under construction . Nicest people but a little disorganized
Stayed 3 nights in Mar 2025

10/10 Excellent

AMARENDRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025

10/10 Excellent

federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kirrily

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos ignacio

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ionita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem! Beautiful and extremely good service Hopefully we’ll go back soon
Stayed 1 night in Feb 2025

6/10 Okay

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in over 40 years professional trav

Stunning. Brilliant. One of the best hotel stays EVER. I do well over 30 nights a year and have done for decades. One of my all time favourite stays. Great even exceptional staff. Absolutely beautiful property, gorgeous grounds and gardens. Fabulous pool. You will not regret staying here.
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ross A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely and beautiful
Stayed 1 night in Jan 2025

4/10 Poor

Katrin

Travelled with family
Liked: Amenities
Disliked: Staff & service
For a 5 star hotel this was a very disappointing experience. The service was extremely poor. It’s as if the staff has had no professional training. From not setting the table correctly, to beds badly made. We had to rectify alarmist everything Ali g the way and this is not what one should have to pay such a high price for. Also there was construction that was only announced the day before we arrived. The restaurant was overrated. The only really pleasant thing about the hotel was the room and the quality of the mattress.Overall though not worth the price.
Stayed 3 nights in Dec 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Retreat.

Elegant. Quiet. Some construction now but still lovely. Room was exceptional. Food was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service is excellent
Stayed 5 nights in Dec 2024

4/10 Poor

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds! Hotel is not in a nice area, but as soon as you enter is a different story. Far from city center and Paseo de Montejo. Please don’t be naive and use your safe box, even if you go to the pool, money got taken from my purse when I left it in the room and not on the safe. Don’t think because is a nice Hotel nothing will happen. It happened. Be alert.
Stayed 2 nights in Dec 2024

2/10 Terrible

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIELA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hacienda style is beautiful
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Stayed 4 nights in Nov 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!!!
Stayed 4 nights in Oct 2024