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Casa del Balam Merida

3.5 star property
Colonial hotel with spa services and 24-hour front desk

Photo gallery for Casa del Balam Merida

Outdoor pool, pool loungers
Terrace/patio
Deluxe Room
Hallway
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Pool
  • Housekeeping

Explore the area

View map
Calle 60 # 488 X 57 Colonia Centro, Mérida, YUC, 97000
  • Parque Santa Lucía
    ‪2 min walk‬
  • Mérida Cathedral
    ‪5 min walk‬
  • U.S. Consulate General Mérida
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪9 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(61 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Designer toiletries
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Designer toiletries
Rainfall showerhead
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Designer toiletries
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Mérida

Casa del Balam Merida places you in the centre of Mérida, within just a 5-minute stroll of Mérida Cathedral and within 15 minutes of Paseo de Montejo. Highlights at this Colonial hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .A day of pampering can include massages, body scrubs and aromatherapy. The restaurant, Bistrola 57, serves Fusion cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this 3.5-property class Mérida Centro hotel include U.S. Consulate General Mérida and Yucatan International Convention Center.

What's nearby

  • Parque Santa Lucía - 2 min walk - 0.2 km
  • Mérida Cathedral - 5 min walk - 0.5 km
  • Plaza Grande - 5 min walk - 0.5 km
  • US Visa Applicant Service Center - 15 min walk - 1.3 km
  • U.S. Consulate General Mérida - 3 min drive - 2.9 km

Getting around

  • Teya-Merida Station - 25 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 17 min drive

Restaurants

  • ‪La Chaya Maya - ‬2 min walk
  • ‪Museo de la Gastronomía Yucateca - ‬2 min walk
  • ‪La Tratto Santa Lucía - ‬2 min walk
  • ‪Mi Viejo Molino - ‬1 min walk
  • ‪De La Union - ‬2 min walk

About this property

Casa del Balam Merida

Colonial hotel with spa services and 24-hour front desk
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and a terrace are also featured at Casa del Balam Merida. Parking is available for a fee.

This 3.5-star Mérida hotel is smoke free.

  • 54 guestrooms or units
  • 5 levels
  • Built in 1960
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Casa del Balam Merida offers 54 accommodations with designer toiletries and free toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • Uncovered parking on site (MXN 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: MXN 160 for adults and MXN 80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bistrola 57

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Outdoor treatment areas
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 1960
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa del Balam Merida

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 160 for adults and from MXN 80 for children
  • Uncovered self-parking fee: MXN 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Casa Balam Merida
Hotel Casa Balam
Casa Balam Merida
Casa Balam
Casa Del Balam Merida
Hotel Casa Balam Mérida
Casa Balam Mérida
Hotel Casa del Balam
Casa del Balam Merida Hotel
Casa del Balam Merida Mérida
Casa del Balam Merida Hotel Mérida

Frequently asked questions

What is the cancellation policy at Casa del Balam Merida?

Casa del Balam Merida offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa del Balam Merida?

Yep, Casa del Balam Merida has an uncovered self car park for MXN 50 per day.

Is there a spa on site at Casa del Balam Merida?

There's no onsite spa, but this property does offer services like body scrubs and facials.

Does Casa del Balam Merida have a pool?

Casa del Balam Merida has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Casa del Balam Merida serve breakfast?

Yeah, full brekkie is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Casa del Balam Merida?

No, Casa del Balam Merida does not offer an airport shuttle service.

Is there a bar or restaurant at Casa del Balam Merida?

Yep, they've got a lounge bar and an onsite restaurant that serves Fusion cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Casa del Balam Merida?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa del Balam Merida?

No, pets and service animals are not allowed.

Casa del Balam Merida Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1000 reviews
Rating 8 - Good. 296 out of 1000 reviews
Rating 6 - Okay. 113 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Irma V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to restaurants, shopping and city attractions. The only problem at the hotel was the elevators not working at times.
Stayed 4 nights in May 2025

10/10 Excellent

Ortencia C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities

Casa Balam - Another great stay in Merida

We have been staying at Balam for 5 years now when we have come to Merida. Staff are great, rooms and large and comfortable and the location is perfect. We highly recommend Casa Balam.
Stayed 4 nights in Mar 2025

6/10 Okay

Reynelda Lucile

Travelled with partner
Liked: Staff & service
Great location in Merida Centro. Walking distance to wide selection of restaurants, stores, and historic plazas. The hotel has character and architectural appeal but is in need of some repairs and updating. My husband and I had booked a premium room with 2 queen beds, but upon arrival were given a small room with one full bed. We spent an uncomfortable first night but were able to change rooms the next day. The hotel and restaurant staff were friendly and accomodating.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ortencia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
ZGxzzreat, but amenities are
Stayed 2 nights in Apr 2025

8/10 Good

Ashley, Sisters

Travelled with family
Disliked: Cleanliness
The property was more run down than the photos show on the website. The room was pretty but dirty. One of our rokms didnt have ac, clean towels or a working shower. The staff were nice and the restaurant was very nice and served us by the pool. The hotel is in an excellent location however. Overall we would stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, well maintained, friendly staff, great value
Stayed 7 nights in Apr 2025

8/10 Good

Marcus

Stayed 5 nights in Apr 2025

10/10 Excellent

Enna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP treatment was much appreciated ❤️
Stayed 1 night in Mar 2025

10/10 Excellent

Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Merida

It was good, perfect location confy bed
Stayed 3 nights in Mar 2025

10/10 Excellent

Carlos Alberto Tellez

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, close to the parks!
Stayed 3 nights in Mar 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a unique setting- our favorite hotel when we are in Mérida
Stayed 7 nights in Mar 2025

4/10 Poor

Charles D

Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Just okay

Great customer service and location but condition of the room and bathroom was very poor. Cannot control AC temperature asked for a portable fan. Shower head broken water coming out everywhere. Not much toiletries just shampoo and bar soap. No tissue paper, vanity set, no hand or face towel. No safe box, had to carry around a huge wood key chain for room key, bigger than my cross body bag Pictures very nice but not the way the room is.
Stayed 3 nights in Mar 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2025

4/10 Poor

ISABEL

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towel has a hole
Stayed 1 night in Mar 2025

8/10 Good

OTHON

Travelled with family
Liked: Cleanliness, staff & service
Great location
Stayed 7 nights in Mar 2025

4/10 Poor

Jean Luc

Disliked: Amenities, property conditions & facilities
Arrived at 4:30 pm the room was not ready. When we finally got in the room the last century tv did not work, the fridge was also on its last leg. There were no glasses in the room. One of the lamps had a short, I disconnected it.. let’s forget about the seemingly clean floor until you walked barefoot on it. I would pass on this hotel
Stayed 2 nights in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access, nice staff
Stayed 1 night in Mar 2025

8/10 Good

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

2/10 Terrible

MAYNARD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great hotel for historians, one of Merida's oldest hotels. Nice restaurant and pool. Walking distance to a few nice parks and restaurants. Air conditioning was unable to cool off the room, even at high cool setting, which is the main reason for the one star rating. If AC doesn't work, that automatically results in one star. No free off-site parking as described in hotel listing. The only parking option was off-site public parking for MXN 50 pesos. There is no on-site parking available, not even for a fee, contrary to listing details.

10/10 Excellent

DIEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel located at best convenient place at Mérida city. Highly recommendation to all travelers. Excellent services…
Stayed 3 nights in Feb 2025

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good and the Penthouse view was amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Jose A

Liked: Cleanliness, staff & service, room comfort
Good
Stayed 3 nights in Feb 2025