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Hotel Palacio Maya

4.0 star property
Art Deco hotel with fitness centre and rooftop terrace

Photo gallery for Hotel Palacio Maya

Exterior
Exterior
1 bedroom, premium bedding, down duvets, minibar
Daily buffet breakfast for a fee
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service

Explore the area

View map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Yucatan International Convention Center
    ‪8 min walk‬
  • U.S. Consulate General Mérida
    ‪11 min walk‬
  • Mérida Cathedral
    ‪2 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down duvets, minibar

Family Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
2 bedrooms
Blackout curtains
Down duvet
2 bathrooms
  • 83 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

Suite, Bathtub

Suite, Bathtub

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, minibar

Standard Room

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down duvets, minibar

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(23 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Separate bedroom
Blackout curtains
Down duvet
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down duvets, minibar

Basic Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
LED TV
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down duvets, minibar

Studio Suite, 1 Queen Bed, Pool View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Down duvet
Separate bedroom
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down duvets, minibar

Suite Master

  • 83 sq m
  • Sleeps 6

View all photos for Suite Presidential

1 bedroom, premium bedding, down duvets, minibar

Suite Presidential

  • 70 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 23 sq m
  • Sleeps 2

View all photos for Suite

1 bedroom, premium bedding, down duvets, minibar

Suite

  • 38 sq m
  • Sleeps 4

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • 54 sq m
  • Sleeps 2

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 22 sq m
  • Sleeps 4

View all photos for Suite Deluxe

1 bedroom, premium bedding, down duvets, minibar

Suite Deluxe

  • 50 sq m
  • Sleeps 4

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About the area

Mérida

Hotel Palacio Maya puts you in the heart of Mérida, within just a 10-minute stroll of Paseo de Montejo and Yucatan International Convention Center. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The buffet restaurant, BALAM, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. Business travelers can take advantage of a meeting room and a conference centre. Other amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 4-property class Mérida Centro hotel include U.S. Consulate General Mérida and Parque Santa Lucía.

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Yucatan International Convention Center - 8 min walk - 0.7 km
  • U.S. Consulate General Mérida - 11 min walk - 1.0 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 2 min drive - 1.9 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪Dulcería y Sorbetería Colón - ‬6 min walk
  • ‪Crabster - ‬6 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Korean Grill & Ice Cream - ‬7 min walk
  • ‪Marago Coffee - ‬6 min walk

About this property

Hotel Palacio Maya

Art Deco hotel with fitness centre and rooftop terrace
Hotel Palacio Maya offers its guests a kids' pool, an indoor pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Limited free parking is available on a first-come, first-served basis.

This Art Deco Mérida hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 5 levels
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Is parking available at Hotel Palacio Maya?

Yep, Hotel Palacio Maya has a free self car park. Onsite parking is limited.

Does Hotel Palacio Maya have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hotel Palacio Maya a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Palacio Maya.

Does Hotel Palacio Maya serve breakfast?

Sure does, buffet brekkie is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Palacio Maya?

No, Hotel Palacio Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palacio Maya?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Palacio Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Palacio Maya?

No, pets are not allowed.

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews
Rating 8 - Good. 284 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 32 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kauraly

Stayed 5 nights in Jun 2025

8/10 Good

Richard

Nice area
Stayed 3 nights in Jun 2025

8/10 Good

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great value! Room and balcony were huge! The room was clean and the beds comfortable. The staff was very pleasant. The grounds were lovely. The pool is partially covered, they have peafoul which is fun, a small play area, hammocks and loungers. Parking was easy. The hotel is conveniently located and about a 10 block walk from Plaza Grande. There are other cute areas such as Parque St Lucia even closer. We had two queen size beds, a dining table, a couch, a counter and mini fridge. The bathroom was clean and spacious.There was a sulphur smell that we suspect was the water. We experience the same smell in certain areas of the US also. There is a restaurant onsite. It was pricey for the quality of the food. We suggest eating elsewhere but it is nice in a pinch. The towels were rather scratchy and not plush but we have found that to be common in the region. A note to non-Spanish speaking guests, much of the staff spoke Spanish only. However, the front desk staff spoke English and we communicated with the other staff with their limited English and our limited Spanish.
Stayed 4 nights in Jun 2025

6/10 Okay

Leticia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Big bedroom, clean, most of the people are very nice, I like the breakfast buffet, good selection. I do not like that we didn’t have a key for the bedroom so every time we go out when we back we need someone to come and open the bedroom door. Very strange. I asked reception for an extra towels as we had only two and we were three and the receptionist was vocal and said they only provide one for each person. He gave me one more towel. I felt that every time I asked for something the answer was negative o perhaps the guy has an attitude. Everything else and everyone else was nice.
Stayed 6 nights in May 2025

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
This place was fine for a quick overnight but I wouldn’t stay here for multiple days
Stayed 1 night in May 2025

6/10 Okay

Victor

Travelled with family
The place has great potential but ownership needs to improve many areas and feels a bit neglected. Areas for improvement are the bar area which is almost non existent, improve room to restaurant communication, improve staff training, provide hot water for shower, provide other eating option at restaurant.
Stayed 4 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ferman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 4 nights in Apr 2025

10/10 Excellent

Fernan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in centro

Loved this little gem in the middle of centro. Beautiful garden are with hammocks and sun beds and a pool, good bar service, nice breakfast buffet and great greeting service from the valet and front desk. Rooms are huge, I had one with the jacuzzi tub that I used twice. Good a/c, lots of water and nice and quiet. Will definitely stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 3 nights in Apr 2025

8/10 Good

RAUL

Travelled with family
Liked: Cleanliness, staff & service
Good property. You need to take transportation to beach day. Very bad WIFI. Not able to use my laptop.
Stayed 3 nights in Mar 2025

10/10 Excellent

manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hidden gem
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property for roughly $50/night. Our TV didn’t work, but wasn’t our priority. Pool was nice, hammocks were amazing. Breakfast buffet was clearly a popular weekend destination for guests and non guests alike. It’s hard to beat an authentic buffet for roughly $12 USD. I would consider in the future.
Stayed 5 nights in Mar 2025

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the cockroach or refusal to provide freezer space for medicine. We had to move out and lost day’s charge. “Ask Expedia for your refund “
Stayed 2 nights in Mar 2025

10/10 Excellent

Drew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here all the time when I visit Merida. It’s always clean and the staff is always very friendly and helpful!
Stayed 12 nights in Feb 2025

4/10 Poor

Amanda

Disliked: Room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Antonio, calexico

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, within a walking distance from the Convention Center and Paseo Montejo. Friendly staff with a very good restaurant.
Stayed 5 nights in Feb 2025

10/10 Excellent

Paul

Travelled with family
Liked: Amenities
Gracias
Stayed 1 night in Feb 2025

10/10 Excellent

Nelson Cameron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with amazing staff. Hotel was very clean with with great amenities. Locations is good close enough to walk to down town but not noisy at night
Stayed 4 nights in Feb 2025

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción por el precio

Muy buena opción por el precio. Los únicos detalles fue que la tele del cuarto no servía muy bien, no se podía controlar el volumen, solo te dan una llave por cuarto, aunque sea un cuarto para 4 personas y el agua del alberca estaba muy fría.
Stayed 4 nights in Feb 2025

10/10 Excellent

Lyla

Stayed 2 nights in Feb 2025

10/10 Excellent

oliver

Stayed 1 night in Feb 2025

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025