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Hotel Palacio Maya

Property class: 4

Photo gallery for Hotel Palacio Maya

A garden area with a pool, lounge chairs, and a pergola covered in greenery.
A swimming pool with a curved edge, surrounded by a tiled deck and outdoor furniture.
A bar area with wooden chairs, a counter with bottles, and a coffee machine.
An outdoor dining area with a long table, chairs, and a decorative archway.
A multi-story hotel with balconies, surrounded by lush greenery and a clear sky.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Gym
The current price is NZ$142
includes taxes & fees
22 Aug - 23 Aug

Explore the area

View map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Place, Paseo de Montejo
    ‪5 min walk‬
  • Place, Paseo 60
    ‪5 min walk‬
  • Place, Yucatan International Convention Center
    ‪7 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room, Multiple Beds

A hotel room with a bed, a desk, a chair, a wardrobe, and an air conditioning unit.

Standard Double Room, Multiple Beds

9.0 out of 10
Wonderful
(37 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Studio Suite, 1 Queen Bed, Pool View

A hotel room with a bed, a dining table with chairs, a small desk, and a window with curtains.

Studio Suite, 1 Queen Bed, Pool View

9.4 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a wardrobe, and a television.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(28 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Bathtub

A hotel room with a bed, a desk, a chair, a television, and a wardrobe.

Suite, Bathtub

9.2 out of 10
Wonderful
(7 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Suite

A hotel room with a bed, a chair, a table, a cabinet, and a desk.

Family Suite

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 83 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Large Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite

A hotel room with a large bed, two chairs, a small table, a mirror, and a chandelier.

Presidential Suite

9.8 out of 10
Exceptional
(7 reviews)
  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room Standard

1 bedroom, premium bedding, down duvets, minibar

Room Standard

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room Superior

1 bedroom, premium bedding, down duvets, minibar

Room Superior

  • 54 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Room

A hotel room with a large bed, a wardrobe, a desk, a chair, a trash bin, and an air conditioning unit.

Basic Room

9.2 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, and a view of the outdoors.

Standard Room

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Mérida

Hotel Palacio Maya puts you in the heart of Mérida, within just a 10-minute stroll of Paseo de Montejo and Yucatan International Convention Center. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The buffet restaurant, BALAM, serves local and international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of free self parking. .Places within a 30-minute walk of this 4-property class Mérida Centro hotel include Parque Santa Lucía and Plaza Grande.

What's nearby

  • Paseo de Montejo - 5 min walk - 0.4 km
  • Paseo 60 - 5 min walk - 0.5 km
  • Yucatan International Convention Center - 7 min walk - 0.6 km
  • Parque Santa Lucía - 18 min walk - 1.5 km
  • Mérida Cathedral - 4 min drive - 2.6 km

Getting around

  • Teya-Merida Station - 27 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 20 min drive

Restaurants

  • ‪Dulcería y Sorbetería Colón - ‬6 min walk
  • ‪La Negrita Cantina - ‬10 min walk
  • ‪Yerba Santa - ‬7 min walk
  • ‪Bardo - ‬10 min walk
  • ‪Cafetería Impala - ‬12 min walk

About this property

Hotel Palacio Maya

Hotel Palacio Maya offers its guests a kids' pool, an indoor pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

You'll find a business centre on site. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Palacio Maya. Self parking is free.

This Art Deco Mérida hotel is smoke free.

  • 1 building
  • 63 guestrooms or units
  • 5 levels
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Palacio Maya offers 63 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 32-inch LED televisions come with premium satellite channels. Bathrooms include complimentary toiletries and hairdryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 300 for adults and MXN 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 180.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 300 for adults and from MXN 200 for children
  • Rollaway bed fee: MXN 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

Is parking available at Hotel Palacio Maya?

Yep, Hotel Palacio Maya has a free self car park.

How much does it cost to stay at Hotel Palacio Maya?

As of 21 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Palacio Maya on 22 Aug 2026 start from NZ$142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Palacio Maya have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hotel Palacio Maya a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Palacio Maya.

Does Hotel Palacio Maya serve breakfast?

Sure does, buffet brekkie is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Palacio Maya?

No, Hotel Palacio Maya does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palacio Maya?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Palacio Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Palacio Maya?

No, pets are not allowed.

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1005 reviews
Rating 8 - Good. 266 out of 1005 reviews
Rating 6 - Okay. 94 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 37 out of 1005 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant place to stay
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean location
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for us parking was really handy and safe
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Glenys

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly hotel
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Will

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean and spacious rooms in a great location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and the staff friendly and helpful
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Terry

Liked: Cleanliness
Disliked: Amenities
Clean room and efficient staff.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing, rooms are very large and clean.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

jonathan

Liked: Cleanliness
This place is walking distance to the main avenue, lots of parking but be ready for a quick sharp entrance. The pool and garden area is great. My room was a family suite and was perfect. The distance to the historic center is a bit long for a walk. I enjoyed my stay, a few places near by for food hit the spot.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Luna

Liked: Cleanliness, amenities, property conditions & facilities
This place was absolutely beautiful. The property was magical and centrally located. The housekeeper paid great attention to detail and all the staff in general was very helpful and attentive. We can't wait to come back.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Gabino

Liked: Cleanliness, amenities, property conditions & facilities
I enjoy so much the hotel.
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities
Clean, beautiful property. Fabulous breakfast buffet
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

arturo

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming and clean will visit again
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Drace

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

George

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Everything is great, as usual, at this hotel.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Confort and parking
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, amenities
The staff was very helpful. The buffet is great. The rooms need to be updated
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities
The room was very clean and everything functioned well. Staff wee pleasant and helpful.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jose A. T.

Liked: Cleanliness, staff & service, property conditions & facilities
Centric and beautiful and excellent restaurant
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

oliver

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Eneyra

Good place,
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the most helpful,and friendliest hotel I have ever stayed at. I took my mom there for her 88th birthday.
Stayed 2 nights in Oct 2025