Merricks Beach Holiday Packages

Hotel is close to city and tram , and staff are nice .

the customer office service is very bad, no one reply message and phone, and bond still not refund yet!

The property was lovely. Not what I was expecting. The room was bigger than I thought and we were lucky to get a small balcony to sit and have a morning coffee on. Buffet breakfast was nice but not coeliac friendly, I had to ask staff if the chef could cook up a separate plate for me. They did this which was lovely, they did make it clear that that couldn’t guarantee no cross contamination in the kitchen. Although lots of places around the hotel that I could eat at safely.

Lighting terrible. Both in room but particularly the bathroom. No thought given to women putting make up on. Pleasant helpful staff

The heating/aircon in the rooms doesn’t work properly and cant be adjusted in the room - I have to ask reception to adjust which is inconvenient and they often forget to do it. This is an ongoing issue with the rooms and often mean it’s uncomfortable for sleeping. Also most recently there was no hot water for a morning shower. As a regular customer I’m becoming less likely to stay at this hotel due to the room aircon/heating issues.