2/10 Terrible
jennifer
25 Sept 2025
Disliked: Staff & service, amenities, property conditions & facilities
I booked this hotel because it was advertised as being close to the Basilica of Guadalupe, but it’s definitely not a 20-minute walk. it took me at least 30 minutes. On the plus side, there’s a Walmart, a Chili’s, and plenty of food options nearby.
However, the experience inside the hotel was disappointing. The hallway to my room was dark, which didn’t feel safe, especially since I was traveling alone. I usually leave the TV on when I sleep, and I KNOW I fell asleep to Harry Potter. I was shocked to wake up around 2 or 3 AM to explicit adult content playing on the TV, completely inappropriate and unsettling.
The condition of the room wasn’t great either. The floor was missing some wood, and the bathroom door was chipped. When I first checked in, the woman at the front desk saw me walk in but walked away as if she hadn’t. I know she saw me because I caught her moving. Later that evening, I said “good night” to another staff member and didn’t even get a response.
I only stayed here to sleep, and thankfully it was just for two nights. I would not recommend this place to friends or family. I even looked for nearby hotels I could suggest instead, but the ones I saw didn’t have visible names — just signs that said “Hotel,” which didn’t help.
jennifer
Stayed 3 nights in Sep 2025