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Casa Polanco Hotel Boutique

5.0 star property

Photo gallery for Casa Polanco Hotel Boutique

Front of property
Creator video - submitted by Naty's Travel Favs
Reception
In-room dining
Breakfast, lunch and dinner served

Reviews

10 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
84 Luis G. Urbina Polanco III Sección, Mexico City, CDMX, 11540
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Chapultepec Park
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe King Size

Deluxe King Size

Deluxe King Size

10.0 out of 10
Exceptional
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Park View

Premier Park View

Premier Park View

10.0 out of 10
Exceptional
(2 reviews)
  • Park view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite

Grand Suite

Grand Suite

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Polanco

Suite Polanco

Suite Polanco

  • Park view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Anatole

Suite Anatole

Suite Anatole

  • City view
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite Lincoln

Suite Lincoln

Suite Lincoln

  • Park view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Double Patio View

Premier Double Patio View

Premier Double Patio View

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premier Patio View

Premier Patio View

Premier Patio View

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Mexico City

A luxury stay in Mexico City awaits you at Casa Polanco Hotel Boutique. Within just a 10-minute stroll, you'll find Avenida Presidente Masaryk and Chapultepec Park. Highlights at this Colonial hotel include free daily breakfast, a restaurant and free valet parking. .A pampering day can include deep-tissue massages and sports massages along with body wraps, facials and aromatherapy. The restaurant, La Veranda, is open for breakfast, lunch and dinner. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a snack bar/deli. Each morning free full breakfast is offered between 8:00 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Polanco hotel include Parque Zoologico de Chapultepec and National Museum of Anthropology.

What's nearby

  • Lincoln Park - 1 min walk - 0.1 km
  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Chapultepec Park - 8 min walk - 0.8 km
  • Auditorio Nacional - 8 min walk - 0.8 km

Getting around

  • Mexico City Fortuna Station - 9 min drive
  • Auditorio Station - 12 min walk
  • Benito Juarez International Airport (MEX) - 30 min drive

Restaurants

  • ‪Mariscocho - ‬2 min walk
  • ‪Mandolina - ‬2 min walk
  • ‪Limantour - ‬2 min walk
  • ‪Casa Portuguesa - ‬2 min walk
  • ‪Joselo - ‬2 min walk

About this property

Casa Polanco Hotel Boutique

Casa Polanco Hotel Boutique offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a library are also featured at the luxury Casa Polanco Hotel Boutique. An airport shuttle (available 24 hours) and a bus station shuttle are available for a fee. Free valet parking is available. A complete renovation of Casa Polanco Hotel Boutique was completed in June 2022.

This Colonial Mexico City hotel is smoke free.

  • 19 guestrooms or units
  • 3 levels
  • 2 buildings
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Bellhop
  • No smoking on site
  • Dining venue
Casa Polanco Hotel Boutique offers 19 air-conditioned accommodations with free minibar items and minibars. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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  • Pool
  • Spa
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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 100 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Veranda

Things to do

  • 24-hour gym
  • Bicycle storage
  • Books
  • Free bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • Children's games
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Coworking space

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Colonial architecture
  • Communal living room
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Renovated entire property - June 2022
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 130.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 70 (one-way), (up to 18 years old)
  • Rollaway bed fee: USD 130.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Casa Polanco
Casa Polanco Mexico City
Casa Polanco Hotel Boutique Hotel
Casa Polanco Hotel Boutique Mexico City
Casa Polanco Hotel Boutique Hotel Mexico City

Frequently asked questions

What is the cancellation policy at Casa Polanco Hotel Boutique?

Casa Polanco Hotel Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa Polanco Hotel Boutique?

Yep, Casa Polanco Hotel Boutique has free valet parking.

Is there a spa on site at Casa Polanco Hotel Boutique?

There's no onsite spa, but this property does offer services like body wraps, facials and body treatments, as well as sports massages.

What makes Casa Polanco Hotel Boutique a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Casa Polanco Hotel Boutique.

Does Casa Polanco Hotel Boutique serve breakfast?

Sure does, complimentary full breakfast is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Casa Polanco Hotel Boutique?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa Polanco Hotel Boutique?

Yep, you can grab a meal at Casa Polanco Hotel Boutique's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Casa Polanco Hotel Boutique?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Polanco Hotel Boutique?

No, only service animals are allowed.

Casa Polanco Hotel Boutique Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 57 out of 59 reviews
Rating 8 - Good. 2 out of 59 reviews
Rating 6 - Okay. 0 out of 59 reviews
Rating 4 - Poor. 0 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

ARNALDO SANCHEZ

Liked: Cleanliness, staff & service, property conditions & facilities
It is an outstanding place to stay!!!
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, property conditions & facilities
Absolutely stunning hotel in the heart of Polanco. From the moment you arrive, the staff makes feel special. The rooms may be on the smaller size but the attention the details make up for it. The amenities are luxurious and plentiful.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Dennison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place & people!
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Staff was fantastic. We travel a lot and this was the best service we have ever had. The amenities were fantastic.
Stayed 8 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, food, location and service. Clean everywhere. Top notch stay!!
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Ed

Super great staff
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Arthur

Liked: Staff & service, amenities, property conditions & facilities
This place is wonderfully chic and the staff is great!
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Arjiel Garduque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hospitality from arrival till departure.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Zhi Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I ever been to in my life, incredible service!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel feells like home from the moment you step into the garden. We loved every minute of our stay. Very friendly staff. Super comfortable surroundings and delicious food and drinks. Would stay again in a heartbeat. We felt fully refreshed after our stay.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the best. The hotel is one of the best in Mexico City.,
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place and people. A big house right in the heart of polanco.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just like a house Amazing!
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent, the staff was excellent, the rooms and common spaces excellent, the cleanliness and attention to detail fantastic, the concierge excellent, they take really good care of their guests .
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property in the heart of Polanco, loved the personalized service and high quality facilities.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is incredible, sophisticated and very small, super luxury bedrooms. Super well located. Delicious drinks.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness
Goof
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Casa Polanco treat you like family. They welcomed us so warmly. The rooms are perfectly setup. It felt like home away from home but luxurious at the same time. Highly recommend.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Casa Polanco. The hotel was quiet, yet had a fun library and patio to socialize in. Great service.
Stayed 5 nights in Jun 2023
Verified

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Place to Stay in Polanco

Fantastic charming home away from home. The service is some of the best I have ever experienced. Will be back!
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t ask for a better hotel experience. Actually it’s hard to call Casa Polanco a hotel; it’s more like a charming Hacienda. From the moment you arrive, you feel like you are staying with close friends or family. Charming staff, excellent breakfast and lunch items, and an excellent array of beverages, including liquor, beer, and wine, all at no additional charge. The rooms are wonderfully appointed and clean. We will definitely return to Casa Polanco on our next trip to Mexico City.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in Mexico City will always be my first choice. Walkable to restaurants, shopping, etc. Loved our suite, amenities, garden seating, library for chilling, food! Thank you to the staff for making our stay perfect.