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Hotel Santa Cruz

3.0 star property

Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
Reception
Breakfast, lunch, dinner and brunch served
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor.
Hallway

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
The current price is NZ$53
includes taxes & fees
31 July - 1 Aug

Explore the area

View map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite

  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Tlalnepantla de Baz

At Hotel Santa Cruz you'll be 2.4 km (1.5 mi) from Plaza Tlalne Fashion Mall and 3.3 km (2 mi) from Mundo E Shopping Center. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Comedor Los Tulipanes, is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas and a 24-hour business centre. Cooked-to-order breakfast is available daily between 8:00 AM and 11:30 AM. .Attractions within a 15-minute drive of this 3-property class Tlalnepantla de Baz hotel include Mexico City Arena and Basilica of Our Lady of Guadalupe.

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.9 km
  • Centennial Theater - 5 min drive - 2.3 km
  • Corpus Christi Cathedral - 6 min drive - 1.9 km
  • Plaza Tlalne Fashion Mall - 6 min drive - 2.3 km
  • Centro Cultural Nahui Ollin - 7 min drive - 3.1 km

Getting around

  • Tlalnepantla Station - 4 min drive
  • Tlalnepantla de Baz Station - 6 min drive
  • Benito Juarez International Airport (MEX) - 39 min drive

Restaurants

  • ‪Barbacoa Alex - ‬16 min walk
  • ‪Café del Duende - ‬12 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪Super Tortas La Michoacana - ‬16 min walk
  • ‪Tacos Don Chilo - ‬14 min walk

About this property

Hotel Santa Cruz

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

Public spaces have free WiFi. A vending machine, tour/ticket assistance, and a lift are also featured at the business-friendly Hotel Santa Cruz. Free self parking is available.

This 3-star Tlalnepantla de Baz hotel is smoke free.

  • 100 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Santa Cruz offers 100 accommodations with a hairdryer and free toiletries. Each accommodation is individually decorated. 42-inch LED televisions come with premium digital channels. Bathrooms include a shower.

This Tlalnepantla de Baz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Cruz

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults and MXN 65 to 90 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

What is the cancellation policy at Hotel Santa Cruz?

Hotel Santa Cruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santa Cruz?

As of 30 Jun 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on 31 Jul 2026 start from NZ$53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Santa Cruz?

Yep, Hotel Santa Cruz has a free self car park.

Does Hotel Santa Cruz serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 8:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Santa Cruz?

No, Hotel Santa Cruz does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santa Cruz?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Hotel Santa Cruz?

Check-in begins at 2:30 PM. Check-out time is 1:00 PM.

Are pets allowed at Hotel Santa Cruz?

No, pets and service animals are not allowed.

Hotel Santa Cruz Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 47 out of 147 reviews
Rating 8 - Good. 41 out of 147 reviews
Rating 6 - Okay. 19 out of 147 reviews
Rating 4 - Poor. 11 out of 147 reviews
Rating 2 - Terrible. 29 out of 147 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Marcos

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good
Verified

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Rosalia

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified

6/10 Okay

CRISTIAN

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Mayra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified

6/10 Okay

alma

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si ckn buen sabor la carne en su punto
Stayed 1 night in Mar 2026
Verified

8/10 Good

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia en general estuvo bien, tranquilo, lugares para comer cerca a parte del restaurante del hotel, solo el detalle de que en la habitación no había aire acondicionado.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Lionel

Disliked: Staff & service, amenities, property conditions & facilities
Nunca desayuné ahí
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Juan Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación huele a humedad y Mal trato de la recepcionista ,no saben respetar las reservaciones etc espero y mejoren el servicio porque yo ya no vuelvo más
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No respetan las reservaciones por app, las recepcionistas son groseras a pesar q dice la app q se paga en la propiedad dicen q se debe pagar antes. En la habitación habia cucarachas. Entonces si tienen la oportunidad de hospedarse ahi DESAPROVECHENLA.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Julio César

Disliked: Staff & service, amenities
El personal de recepción terrible dicen que no tengo reservado cuando ya se confirmó por la aplicacion y via telefónica, son groseras, dicen que no tienen habitaciones y al.final despues de discutir aceptan su error. No recmiendo reservar por app. No porq sea mala la app sino el hotel y su personal.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities
Es un hotel muy económico cómodo y limpio
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Estrella de Vianney

Liked: Amenities
Disliked: Staff & service
La atención al cliente no es muy buena
Stayed 1 night in Feb 2026
Verified

4/10 Poor

julio

Disliked: Cleanliness, amenities, property conditions & facilities
La habitacion descuidada toallas muy viejas puerta del baño descompuesta recepcionista de mal genio
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Félix

Liked: Staff & service
Aceptable
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Josh Leon

Liked: Cleanliness, property conditions & facilities
Fue muy tranquilo y cómodo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Si limpia si fue amable el personal fue lo que buscaba serca de dónde era mi compromiso y si descanse sin ruidos
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yair S

Liked: Cleanliness, staff & service, amenities
La limpieza s excelente!
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien buena atención. La Srita. Daniela de recepción es muy eficiente, amable y te apoya en lo que necesites.
Stayed 1 night in Oct 2025

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