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Hotel Santa Cruz

Property class: 3

Photo gallery for Hotel Santa Cruz

A building with a sign reading "HOTEL SANTA CRUZ" and an entrance sign.
A modern hotel lobby with a clean, polished floor, a red armchair, and yellow accent walls.
A modern hotel reception area with a glass facade, a reception desk, and a digital display.
A hotel room with a large bathtub, a bed with a wooden headboard, a red armchair, and a marble floor.
A modern interior with a green sofa, a black partition, and a desk with a computer.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Breakfast available
  • Business services
  • Bar
The current price is NZ$52
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Place, Tlalnepantla Convention Center
    ‪5 min drive‬
  • Place, Plaza Tlalne Fashion Mall
    ‪5 min drive‬
  • Place, Corpus Christi Cathedral
    ‪6 min drive‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪44 min drive‬

Room options

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

A bathroom with a black sink, a mirror, and a towel rack.

Junior Single Room, 1 King Bed, Private Bathroom

8.4 out of 10
Very good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ensuite

A modern hotel room with a large bed, wooden headboard, and a small bedside table with a phone.

Superior Room, 1 King Bed, Ensuite

7.4 out of 10
Good
(10 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

A hotel room with two single beds, each with a wooden headboard and white bedding. There is a nightstand with a lamp and a small table between the beds.

Basic Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

A hotel room with two beds, a telephone, and a small table with a sign.

Superior Double Room, 2 Double Beds, Private Bathroom

  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Tlalnepantla de Baz

At Hotel Santa Cruz you'll be 3.3 km (2 mi) from Mundo E Shopping Center and 4.5 km (2.8 mi) from Plaza Satelite Shopping Center. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Comedor Los Tulipanes, is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas and a 24-hour business centre. Cooked-to-order breakfast is available daily between 8:00 AM and 11:30 AM. .Attractions within a 15-minute drive of this 3-property class Tlalnepantla de Baz hotel include Basilica of Our Lady of Guadalupe and Angel of Independence Monument.

What's nearby

  • Tlalnepantla Convention Center - 5 min drive - 1.9 km
  • Plaza Tlalne Fashion Mall - 5 min drive - 2.3 km
  • Centennial Theater - 5 min drive - 2.3 km
  • Corpus Christi Cathedral - 6 min drive - 1.9 km
  • Centro Cultural Nahui Ollin - 6 min drive - 3.1 km

Getting around

  • Tlalnepantla Station - 4 min drive
  • Tlalnepantla de Baz Station - 6 min drive
  • Benito Juarez International Airport (MEX) - 39 min drive

Restaurants

  • ‪Café del Duende - ‬12 min walk
  • ‪Mi Sabor - ‬11 min walk
  • ‪Pasteleria Macram - ‬16 min walk
  • ‪Super Tortas La Michoacana - ‬16 min walk
  • ‪Micheladas Las Clandestinas - ‬15 min walk

About this property

Hotel Santa Cruz

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site.

Public spaces have free WiFi. A vending machine, tour/ticket assistance, and a lift are also featured at the business-friendly Hotel Santa Cruz. Free self parking is available.

This 3-star Tlalnepantla de Baz hotel is smoke free.

  • 100 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Santa Cruz offers 100 accommodations with a hairdryer and free toiletries. Each accommodation is individually decorated. 42-inch LED televisions come with premium digital channels. Bathrooms include a shower.

This Tlalnepantla de Baz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Santa Cruz

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults and MXN 65 to 90 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Frequently asked questions

What is the cancellation policy at Hotel Santa Cruz?

Hotel Santa Cruz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Santa Cruz?

As of 27 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Cruz on 28 Sept 2026 start from NZ$52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Santa Cruz?

Yep, Hotel Santa Cruz has a free self car park.

Does Hotel Santa Cruz serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 8:00 AM and 11:30 AM.

Is there a free airport shuttle available at Hotel Santa Cruz?

No, Hotel Santa Cruz does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santa Cruz?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Hotel Santa Cruz?

Check-in begins at 2:30 PM. Check-out time is 1:00 PM.

Are pets allowed at Hotel Santa Cruz?

No, pets and service animals are not allowed.

Hotel Santa Cruz Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 162 reviews
Rating 8 - Good. 42 out of 162 reviews
Rating 6 - Okay. 22 out of 162 reviews
Rating 4 - Poor. 11 out of 162 reviews
Rating 2 - Terrible. 29 out of 162 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Todo excelente
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean for my 5 days there. Ms. Rocío is an important asset to the hotel. She has such a charming disposition and knows how to talk to people. She made my bad days disappear and her smile just warms your heart. I can't thank her enough for her help. Thank you Ms Rocío.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for a 1 night stay.

Good for a 1 night stay. I was afraid of some of the bad reviews, but nothing like that existed for me.. It was clean and comfortable. My room had a bit of the bleach smell. There was a place to eat that was open late right in the hotel.
Stayed 1 night in Nov 2024
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Good
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
.
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

Disliked: Staff & service
The stuff very rude
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Disliked: Amenities
No
Stayed 4 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️
Stayed 7 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar bastante tranquilo para disfrutar tu estancia, hay lugares cerca para ir a comer y disfrutar del centro de Tlalnepantla. Muy buena opción
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien el lugar aunque se podían llegar a escuchar algunas cosas de las habitaciones aledañas
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar excelente pata escancia de trabajo
Stayed 7 nights in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
La reservación por app con pago en el hotel no se respeta si no llegas antes de las 7pm. El hotel acepta huéspedes "de paso" que son muy ruidosos. Las camas y las almohadas son duras. Durante la noche, se escuchan los ruidos de las habitaciones de lado
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Personal como enojado
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Clean room and nice staff will appreciate hair dryer in the rooms are needed.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepción desde la llegada todo bien, pedimos servicio de comida a la habitación y todo super bien. Excelente servicio
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muy limpio y funcional. Personal amable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está excelente, la comida también con buen sabor muy atento el servicio al cuarto, no mucho que comer al rededor, el internet falla pero la verdad me encantaron las instalaciones y la limpieza del cuarto.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente para descansar Cuenta con restaurante Amplio estacionamiento
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Cuenta con restaurante Todo limpio y ordenado Ideal estacionamiento amplio y subterráneo
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Si ckn buen sabor la carne en su punto
Stayed 1 night in Mar 2026

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