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InterContinental Presidente Mexico City by IHG

4.0 star property
Hotel with 5 restaurants, 8-minute walk to Paseo de la Reforma

Photo gallery for InterContinental Presidente Mexico City by IHG

Exterior
Property amenity
5 restaurants, breakfast, lunch, dinner served; French cuisine
Premium bedding, in-room safe, desk, blackout curtains
5 restaurants, breakfast, lunch, dinner served; French cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$500
includes taxes & fees
16 Jan - 17 Jan 2026

Explore the area

View map
Campos Eliseos 218, Mexico City, 11560
  • Place, Avenida Presidente Masaryk
    ‪3 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Auditorio Nacional
    ‪5 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Premium Room

Premium bedding, in-room safe, desk, blackout curtains

Premium Room

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Classic Room, 1 King Bed (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Chapultepec Park View)

9.4 out of 10
Exceptional
(44 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Primary)

Suite, 1 King Bed (Primary)

Suite, 1 King Bed (Primary)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (Polanco View)

Classic Room, 2 Queen Beds (Polanco View)

Classic Room, 2 Queen Beds (Polanco View)

9.2 out of 10
Wonderful
(107 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds (Chapultepec Park View)

8.8 out of 10
Excellent
(24 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed (Polanco View)

View from room

Classic Room, 1 King Bed (Polanco View)

9.2 out of 10
Wonderful
(92 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

View from room

Classic Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Classic Room, 1 King Bed, Club lounge access (Polanco View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Club lounge access (Polanco View)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

Classic Room, 2 Queen Beds, Club lounge access (Polanco View)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

Classic Room, 1 King Bed, Club lounge access (Chapultepec Park View)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Executive Floor)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed (Executive Floor)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds (Executive Floor)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds (Executive Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club lounge access, Park View (Chapultepec Park View)

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 2 Queen Beds, Club lounge access, Park View (Chapultepec Park View)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
Designer toiletries
Bathrobes
  • 68 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Mexico City

InterContinental Presidente Mexico City by IHG puts you in the heart of Mexico City, within just a 10-minute stroll of popular attractions like Avenida Presidente Masaryk and Paseo de la Reforma. Highlights at this hotel include 5 restaurants, a full-service spa and a 24-hour gym. .A relaxing visit to Hela Spa can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The bistro, Au Pied de Cochon, serves French cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. 10764 square feet (1000 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:30 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 4-property class Polanco hotel include Auditorio Nacional and Chapultepec Park.

What's nearby

  • Avenida Presidente Masaryk - 3 min walk - 0.3 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Parque Zoologico de Chapultepec - 5 min walk - 0.5 km
  • Auditorio Nacional - 5 min walk - 0.5 km
  • National Museum of Anthropology - 12 min walk - 1.0 km

Getting around

  • Auditorio Station - 7 min walk
  • Mexico City Buenavista Station - 8 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • ‪Regency Club - ‬5 min walk
  • ‪Alfredo Di Roma - ‬1 min walk
  • ‪Agua y Sal Cebichería - ‬2 min walk
  • ‪Au Pied de Cochon - ‬4 min walk
  • ‪InterContinental Club Lounge - ‬1 min walk

About this property

InterContinental Presidente Mexico City by IHG

Hotel with 5 restaurants, 8-minute walk to Paseo de la Reforma
InterContinental Presidente Mexico City by IHG offers its guests a full-service spa and a 24-hour fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 10764 square feet (1000 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the business-friendly InterContinental Presidente Mexico City by IHG. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 1 building
  • 700 guestrooms or units
  • 42 levels
  • 5 dining venues
  • 10764 sq ft of conference space
  • 1000 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
InterContinental Presidente Mexico City by IHG offers 700 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries.

This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Hela Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Secured, covered parking on site (MXN 222 per night)
  • Valet parking on site (MXN 200 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: MXN 350 to 1,000 for adults and MXN 300 to 1,000 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Alfredo di Roma
  • Au Pied de Cochon
  • Café Urbano
  • Chapulin
  • The Palm

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Piano
  • Private wine tours
  • Winery release events

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,764 square feet of conference space
  • 13 meeting rooms
  • Business centre

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym

More

  • 1 building
  • 42 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per accommodation, per stay, plus a deposit of MXN 600 per stay
  • Only dogs and cats are allowed
  • Weight limit: 20 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 1000 for adults and MXN 300 to 1000 for children
  • Airport shuttle fee: MXN 2300 per vehicle (one-way, maximum occupancy 4)
  • Covered self-parking fee: MXN 222 per night
  • Valet parking fee: MXN 200 per day
  • Pet deposit: MXN 600 per stay
  • Pet fee: MXN 600 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Mexico City
InterContinental Mexico City Presidente
InterContinental Presidente Mexico City
Mexico City InterContinental
Mexico City InterContinental Presidente
Mexico City Presidente InterContinental
Presidente InterContinental Hotel Mexico City
Presidente InterContinental Mexico City
Presidente Mexico City
Presidente InterContinental Mexico City Hotel
Presidente InterContinental Hotel
Presidente InterContinental
Intercontinental Presidente Mexico City Hotel Mexico City
InterContinental Presidente Mexico City Hotel
InterContinental Presidente Hotel
InterContinental Presidente
InterContinental Presidente Mexico City
InterContinental Presidente Mexico City by IHG Hotel
InterContinental Presidente Mexico City an IHG Hotel
InterContinental Presidente Mexico City by IHG Mexico City
InterContinental Presidente Mexico City by IHG Hotel Mexico City

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Mexico City by IHG?

InterContinental Presidente Mexico City by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Mexico City by IHG?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at InterContinental Presidente Mexico City by IHG on 16 Jan 2026 start from NZ$499.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Mexico City by IHG?

Yep, InterContinental Presidente Mexico City by IHG has a secured covered self car park for MXN 222 per night. A self car park is also available, for a fee.

Is there a spa on site at InterContinental Presidente Mexico City by IHG?

Yep, Hela Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and facials, as well as hot stone massages.

What makes InterContinental Presidente Mexico City by IHG a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Presidente Mexico City by IHG.

Is InterContinental Presidente Mexico City by IHG family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that InterContinental Presidente Mexico City by IHG is a hit with families.

Does InterContinental Presidente Mexico City by IHG serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at InterContinental Presidente Mexico City by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at InterContinental Presidente Mexico City by IHG?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Presidente Mexico City by IHG?

Check-in begins at 3 PM. Check-out time is noon.

InterContinental Presidente Mexico City by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1697 out of 2116 reviews
Rating 8 - Good. 234 out of 2116 reviews
Rating 6 - Okay. 84 out of 2116 reviews
Rating 4 - Poor. 39 out of 2116 reviews
Rating 2 - Terrible. 62 out of 2116 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jhonatan Israel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great in this property very attentive staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Ryan

Stayed 2 nights in Sep 2025

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location, loved the hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Expedia misinformed me! I was told I would pay in full in the hotel an Expedia charged a partial payment before arrival. This created a big issue at check out time.
Stayed 4 nights in Sep 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Galia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great location.
Stayed 6 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Sep 2025

10/10 Excellent

Victor

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the location was perfect.
Stayed 3 nights in Sep 2025

10/10 Excellent

Roberto

Stayed 2 nights in Sep 2025

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 2 nights in Sep 2025

2/10 Terrible

Margarita

Disliked: Cleanliness
I Will never stay at hotel nor will I use cheap tickets (after so many years) I called 3 days before arrival to change day of arrival (one day late) and ask for refund if that date. Talked to CheapTickets CS and hotel as well. They sent me back and forth and when I arrived they told me CheapTickets never sent email for cancellation! Shame on you CheapTickets/Expedia. Had to pay that day I did not stay and it was not cheap.
Stayed 3 nights in Sep 2025

10/10 Excellent

Claire

Stayed 1 night in Sep 2025

6/10 Okay

Clara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The food, all over the restaurants at the hotel, was great, service in the lounge was great, however, the lobby of hotel is full of security guards that just look at every guest like a threat. Quite uncomfortable. During the check in, there were some nice ladies, no issues. Except for one morning I went downstairs to extended my check out and the lady trying to “help” just in a very snappy tone gave me the most expensive rate possible for the double room, and no access to the lounge floor. I took it because I had to stay, and more than the price, it was her attitude, totally like I was beneath her, and the hotel. What I have seen, in the majority of female employees in this hotel or in the one next door, Is the way they treat man vs women, someone got to observe that and try to implement some diversity training, No doubt there is a problem from a “sexist” perspective. Later on, I tried to go back to rectify the rate and approached someone else, and same lady just ran and no allow someone else to do it, which was a boomer because she wasn’t pleasant. The social issues, their judgments are not been left out of the work area, so it’s hard to decide to pay the 500 dollars per night for a hotel that it’s definitely not worth that prize, the location is great but for sure I’ll do either one next door. Although the spa is my favorite, always a must! Great potential but customer service must improve.
Stayed 2 nights in Aug 2025

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality, several fine restaurants inside the hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y atención al cliente, resolvieron muy bien todo
Stayed 1 night in Sep 2025

10/10 Excellent

Adel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very good and calming
Stayed 3 nights in Sep 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

Amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

Andres

Stayed 3 nights in Sep 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great restaurants.
Stayed 1 night in Sep 2025

10/10 Excellent

Raquel, houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing
Stayed 2 nights in Sep 2025

6/10 Okay

ERAN, MIAMI

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We paid extra for the executive floor and the first day they didn’t clean up the room. We got back at the room at 4pm and the room wasn’t clean and no one showed up. I complained they said I’m sorry and comp our three drinks we had at the lounge and that was it
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025