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Isabella Boutique Stays by Viadora

5.0 star property

Photo gallery for Isabella Boutique Stays by Viadora

Exclusive Apartment | Living area
Business Apartment | Living area
Exclusive Apartment | Dining room
Executive Apartment
Business centre

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Laundry room
  • Gym
  • Parking available
  • 24/7 front desk

Explore the area

View map
540 C. Hesiodo Polanco V Sección, Mexico City, CDMX, 11560
  • Place, Avenida Presidente Masaryk
    ‪2 min walk‬
  • Place, Spanish Consulate General
    ‪5 min walk‬
  • Place, National Museum of Anthropology
    ‪15 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Apartment, Balcony

Deluxe Apartment, Balcony | Private kitchen

Deluxe Apartment, Balcony

  • 34 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Business Apartment

Business Apartment | Private kitchen

Business Apartment

  • 92 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Apartment

Private kitchen

Design Apartment

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Apartment

Private kitchen

Executive Apartment

  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Apartment

Exclusive Apartment

Exclusive Apartment

  • 144 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

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About the area

Mexico City

A luxury stay in Mexico City awaits you at Isabella Boutique Stays by Viadora. Within a 5-minute stroll you'll find Avenida Presidente Masaryk and Auditorio Nacional within a 20-minute walk. .You can enjoy Smart televisions with cable channels, and each apartment features free WiFi, a safe and an iron/ironing board. .This pet-friendly apartment building offers free WiFi in public areas and a fitness centre, and has a business centre. Plus you'll find a 24-hour front desk and dry cleaning/laundry services. There's also self parking, along with the convenience of airport pick-up service.
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What's nearby

  • Avenida Presidente Masaryk - 2 min walk - 0.2 km
  • Spanish Consulate General - 5 min walk - 0.5 km
  • Paseo de la Reforma - 14 min walk - 1.2 km
  • National Museum of Anthropology - 15 min walk - 1.3 km
  • Auditorio Nacional - 15 min walk - 1.3 km

Getting around

  • Polanco Station - 2 min walk
  • Mexico City Fortuna Station - 8 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • ‪Greenway Restaurante - ‬3 min walk
  • ‪El secreto - ‬3 min walk
  • ‪Mr Pollo - ‬2 min walk
  • ‪taqueria La Elegancia - ‬3 min walk
  • ‪Las Aguas De Benyamin - ‬1 min walk

About this property

Isabella Boutique Stays by Viadora

WiFi is free in public spaces. There's an onsite business centre. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. The luxury Isabella Boutique Stays by Viadora also features a fitness centre and dry cleaning/laundry services. For a fee, parking is available.

This 5-star Mexico City apartment is smoke free.

  • 11 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • No smoking on site
Isabella Boutique Stays by Viadora offers 11 accommodations with a safe and an iron/ironing board. 30-inch Smart televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle (surcharge)
  • Parking on site (USD 30 per day)
  • Limited on-site self parking

Bedrooms

  • Bedsheets provided

Entertainment

  • 30-inch Smart TV with cable channels

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Business centre

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 15 kg per pet
  • Fee: USD 25 per pet per stay
  • Pets allowed in specific rooms
  • Deposit: USD 25 per stay

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Iron/ironing board
  • Safe

Location highlights

  • In a business district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 11 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay, plus a deposit of USD 25 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 350 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 86 per vehicle (maximum occupancy 6)
  • Self-parking fee: USD 30 per day
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Isabella Stays By Viadora
Isabella Boutique Stays by Viadora Apartment
Isabella Boutique Stays by Viadora Mexico City
Isabella Boutique Stays by Viadora Apartment Mexico City

Frequently asked questions

Is parking available at Isabella Boutique Stays by Viadora?

Yep, Isabella Boutique Stays by Viadora has a self car park for USD 30 per day. A self car park is also available, for a fee.

Is there a free airport shuttle available at Isabella Boutique Stays by Viadora?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day for a fee.

What time are check-in & check-out at Isabella Boutique Stays by Viadora?

Check-in begins at 3:00 PM. Check-out time is noon.

Isabella Boutique Stays by Viadora Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 31 reviews
Rating 8 - Good. 1 out of 31 reviews
Rating 6 - Okay. 0 out of 31 reviews
Rating 4 - Poor. 1 out of 31 reviews
Rating 2 - Terrible. 1 out of 31 reviews

10/10

Cleanliness

9.2/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, listing accuracy
Wow, two blocks from everything is the Isabella. A beautiful well secured - private oasis. I goes toe-to-toe with any 5 star hotel.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Claudio

Liked: Cleanliness, amenities, communication
Clean, spacious rooms, great staff, great location. Wouldn't stay anywhere else.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Aisha

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful luxury boutique hotel with friendly staff. It was very clean and modern.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, communication
Everything was great, felt at home
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, property conditions & facilities, communication
Very clean, and safe. Staff very helpful.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

UC Property Services

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Naieema

Liked: Cleanliness, amenities, property conditions & facilities
Excellent property and stands
Stayed 3 nights in Jun 2025
Verified

2/10 Terrible

Jasmine

Liked: Cleanliness, room comfort
Disliked: Communication
I booked the executive suite for my bridesmaids and I to get ready. It has a beautiful four seater dining room table and an outdoor terrace that can easily hold 10 people. I was surpr
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cristy

Liked: Cleanliness, property conditions & facilities, communication
Just lovely!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, room comfort, communication
Second time I reserve there and I'm still in-love with it: nice, elegant, luxurious, nice staff, basic but neat amenities and foremost, in the heart of Polanco. Extremely recommended!
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Luis Enrique

Liked: Cleanliness, room comfort, communication

Staying here every time I’m in Mexico City

Excellent option to get away from the noise of Polanco. Very calm, luxurious and beautifully decorated. The apartments are spacious and the staff is incredible nice! Walkable distance to all the hot spots in Polanco. Plus for the equipped gym and complimentary snacks in the morning.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous new property with the nicest staff. The rooms are spacious, designed well, and immaculate. The street is quiet, but walking distance of many stores and restaurants. Our only minor complaint is the beds are a little too firm. We plan to stay here on our future trips to Mexico City.
Stayed 6 nights in May 2025
Verified

4/10 Poor

Jasmine

Liked: Cleanliness
Disliked: Amenities, communication
I selected this property because I've stayed at a few other Viadora properties in the area and had a great experience. What I love about Viadora is that they make it feel like a home --- meaning you have space to spread out. I booked a place for two days over my wedding weekend. I booked the first night the day before my wedding to rest. I booked an additional night so I could use the terrace and apartment to get ready with my bridesmaids while having the photographer come take some get-ready wedding photos. I was told that only two guest are allowed at all times, which meant I could not have my makeup artist, bridesmaids, and photographer at the same time. I asked for an exception for the 3-4 hours that we needed but they were unable to accommodate the full party. They advertise this space as being your home away from home but you are unable to use the terrace or dining room table for four as presented. Be advised that if you book a larger space you won't be able to share it with guests - even for a few hours which was our goal. After reflection I wish I would have never booked this place and booked an additional room at my hotel in Polanco, which was much nicer and more flexible.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely stay at the Isabella by Viadora. We rented the "Exclusive Apartment" (3 bedroom, 3 bath) for two weeks over the summer and had a wonderful experience from start to finish. The apartment was even better than advertised (which almost never happens!) and we were so happy with our decision to rent there. We've stayed in Polanco previously at a major hotel, and it was so nice to have a boutique experience with all of the major amenities of a hotel. The location in central Polanco is excellent and there is no need to have a vehicle if you're staying within the Polanco/Miguel Hidalgo area. (Otherwise Uber and other rideshare services are readily available.) There are many great restaurants and cafes within walking distance, and the front desk was always ready with recommendations if you were unsure of where to go. The apartment was incredibly well-appointed from the linens, cookware, to the L'Occitane toiletries, and they even included laundry pods and dishwashing tablets if you decided to use either. The terrace was a beautiful place to spend time while in the apartment. Also, the central A/C worked great! The true gem of the Isabella is the staff, who were always so helpful with recommendations and friendly when you entered or left the building. We felt incredibly safe throughout our stay. We are already talking about staying at the Isabella again in our next trip to Mexico City and I would not hesitate to recommend it to anyone. We loved it!
Stayed 13 nights in Jul 2025
Verified

10/10 Excellent

david

Liked: Cleanliness, communication
el hotel esta muy bien ubicado, y las instalaciones son excelentes
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente lugar y servicio
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

karen denisse

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy centrico
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente lugar y ubicado
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

jaime

Liked: Cleanliness, room comfort, communication

Excelente !!!!

Escondido, pero entrando fue una maravilla.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Jose

Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Maria

Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

GERMAN

Stayed 2 nights in Jan 2026
Verified

8/10 Good

Jose

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

GERMAN

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Rogelio

Liked: Cleanliness, room comfort, communication
Stayed 3 nights in Apr 2025