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Kimpton Virgilio Polanco by IHG

4.5 star property
Luxury hotel with 2 restaurants and fitness centre

Photo gallery for Kimpton Virgilio Polanco by IHG

2 restaurants, lunch, dinner served; local and international cuisine
2 restaurants, lunch, dinner served; local and international cuisine
Exterior
2 restaurants, lunch, dinner served; local and international cuisine
Premium Room, 1 King Bed, Balcony

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Bar
  • Housekeeping
  • Room service
  • Pet-friendly
The current price is NZ$709
includes taxes & fees
15 Dec - 16 Dec

Explore the area

View map
Anatole France 79, Polanco III Secc., Ciudad de Mexico, Mexico City, CDMX, 11550
  • Place, Avenida Presidente Masaryk
    ‪2 min walk‬
  • Place, Paseo de la Reforma
    ‪5 min walk‬
  • Place, Chapultepec Park
    ‪9 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio Suite, Corner

Studio Suite, Corner

Studio Suite, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (Atrium View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Terrace (Atrium View)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Suite, 1 Bedroom, Terrace (Spa, Atrium View)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
  • 56 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Roll-in Shower (Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony (Spa, Panoramic View)

1 bedroom, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Balcony (Spa, Panoramic View)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Smart TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Terrace (Atrium View)

Premium Room, 2 Queen Beds, Terrace (Atrium View)

Premium Room, 2 Queen Beds, Terrace (Atrium View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Corner

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Renovated in 2024
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Premium Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Mexico City

A luxury stay in Mexico City awaits you at Kimpton Virgilio by IHG. Within just a 10-minute stroll, you'll find Avenida Presidente Masaryk and Paseo de la Reforma. Highlights at this family-friendly hotel include 2 restaurants, an outdoor swimming pool and a poolside bar. .The theme restaurant, Pepe, serves local and international cuisine. La Caña Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the gym and pool cabanas as well as access to free bike hire. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4.5-property class Polanco hotel include Chapultepec Park and Antara Polanco.

What's nearby

  • Avenida Presidente Masaryk - 2 min walk - 0.2 km
  • Paseo de la Reforma - 5 min walk - 0.5 km
  • Auditorio Nacional - 8 min walk - 0.8 km
  • Chapultepec Park - 9 min walk - 0.8 km
  • Antara Polanco - 13 min walk - 1.2 km

Getting around

  • Mexico City Buenavista Station - 9 min drive
  • Polanco Station - 12 min walk
  • Benito Juarez International Airport (MEX) - 35 min drive

Restaurants

  • ‪Limantour - ‬2 min walk
  • ‪La Única - ‬1 min walk
  • ‪Sushi Roll - ‬1 min walk
  • ‪Churreria El Moro - ‬2 min walk
  • ‪Lampuga - ‬1 min walk

About this property

Kimpton Virgilio Polanco by IHG

Luxury hotel with 2 restaurants and fitness centre
As a guest of Kimpton Virgilio by IHG, you'll find an outdoor pool, a fitness centre, complimentary bicycles, and in-room fitness. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Kimpton Virgilio by IHG. Parking is available for a fee. A complete renovation of Kimpton Virgilio by IHG was completed in February 2024.

Smoking is allowed in designated areas at this Art Deco Mexico City hotel.

  • 1 building
  • 48 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1942
  • Manager's reception (free)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Kimpton Virgilio by IHG offers 48 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. 40-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (MXN 300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: MXN 250 to 600 for adults and MXN 150 to 300 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception

Restaurants on site

  • La Caña Bar
  • Pepe

Things to do

  • Books
  • Free bicycle rentals
  • Gym
  • Outdoor pool

Family friendly

  • Art supplies
  • Children's books
  • High chair
  • In-room babysitting
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways (99 centimetre high)
  • Handrails in stairways (99 centimetre high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Lift (152 centimetre wide door)
  • Magnifying mirror
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1942
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2024
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • IPod dock
  • Streaming services

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls and litter trays are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 250 to 600 for adults and MXN 150 to 300 for children
  • Valet parking fee: MXN 300 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Kimpton Virgilio by IHG?

Kimpton Virgilio by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Virgilio Polanco by IHG?

As of 15 Nov 2025, prices found for a 1-night stay for 2 adults at Kimpton Virgilio Polanco by IHG on 15 Dec 2025 start from NZ$709.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Virgilio by IHG?

Yep, Kimpton Virgilio by IHG has secured covered valet parking with in/out privileges for MXN 300 per night.

Does Kimpton Virgilio by IHG have a pool?

Kimpton Virgilio by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

What makes Kimpton Virgilio by IHG a romantic place to stay?

Al fresco dining and couples dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Kimpton Virgilio by IHG.

Is Kimpton Virgilio by IHG family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, as well as highchairs and children's books in the guestrooms, it's no surprise that Kimpton Virgilio by IHG is a hit with families.

Does Kimpton Virgilio by IHG serve breakfast?

Yep, cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Kimpton Virgilio by IHG?

No, Kimpton Virgilio by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Virgilio by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Virgilio by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Kimpton Virgilio by IHG?

Furry friends are welcome at Kimpton Virgilio by IHG, with food and water bowls and litter trays on offer.

Kimpton Virgilio Polanco by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 39 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 2 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 0 out of 50 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Grant

Perfect location and beautiful property. We
Stayed 2 nights in Jun 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Stayed 5 nights in May 2025

6/10 Okay

Don

Stayed 1 night in Apr 2025

8/10 Good

Maddalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Hotel is cute. AC could have been better.
Stayed 2 nights in Mar 2025

8/10 Good

Jaclyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.
Stayed 4 nights in Mar 2025

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Hnin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Christopher, Aurora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional, especially Angel the concierge.
Stayed 4 nights in Jan 2025

10/10 Excellent

Gabriela

Stayed 4 nights in Jan 2025

6/10 Okay

paul

Liked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Pei yi

Stayed 2 nights in Nov 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.
Stayed 2 nights in Oct 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.
Stayed 4 nights in Sep 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay! Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision. Would absolutely stay here again. Thank you everyone at Kimpton Virgilio.
Stayed 4 nights in Sep 2024

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms
Stayed 2 nights in Aug 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at the heart of Polanco
Stayed 3 nights in Aug 2024

10/10 Excellent

Nichole, newark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING HOTEL...can't wait to come back

This place is amazing. Perfectly located in the upscale part of town. Close to many restaurants and shopping. The rooms are HUGE and the staff is very accomidating. I can't wait to stay here again
Stayed 2 nights in Jun 2024

8/10 Good

Rolando, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My thoughts after staying 4 nights at this brand-new boutique hotel located in the heart of Polanco, Mexico City Positives: Cleanliness and Design: The hotel is spotless and well-designed. It's obviously new so that has a major role in the cleanliness. Friendly Staff: The staff are welcoming and very accommodating. Negatives: Lack of Common Areas: One significant drawback is the absence of a proper common area. There is no lobby to relax, have a drink, chat, or work on your laptop. The small 8' x 18' reception area, which includes only a desk and two elevators, is insufficient for a hotel of this caliber. Oversized Restaurant: The hotel features a large restaurant that feels out of proportion for the space available. This restaurant, which occupies the entrance area, lacks the inviting atmosphere necessary to attract guests from the street. A covered area at the back of the hotel would have been a more suitable location for the restaurant, leaving the front area to serve as a welcoming lobby. Overall: While the hotel excels in cleanliness, design, and staff friendliness, the lack of a welcoming common area is a significant drawback. A more inviting lobby space would greatly enhance the guest experience and attract more visitors. As it stands, the empty restaurant at the entrance detracts from the hotel's appeal. I wouldn't stay here again unless these issues are addressed.
Stayed 4 nights in Jun 2024