NH Collection Mexico City Reforma

4.0 star property
Eco-certified hotel with full-service spa and fitness centre

Photo gallery for NH Collection Mexico City Reforma

Meeting facility
Lobby
Exterior
Superior Room (2 Double Beds)
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking available
  • Pet-friendly
The current price is NZ$242
includes taxes & fees
23 Aug - 24 Aug

Explore the area

View map
Liverpool No 155, Mexico City, 06600
  • Angel of Independence Monument
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

Superior Room

8.8 out of 10
Excellent
(72 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Superior Room (2 Double Beds)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room (2 Double Beds)

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room

8.0 out of 10
Very good
(30 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Junior Suite

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, Terrace ((2 Double Beds))

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

Premium Room, Terrace (View)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Extra Bed 2 adults + 1 child)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Separate bedroom
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Mexico City

NH Collection Mexico City Reforma puts you in the heart of Mexico City, within just a 10-minute stroll of popular attractions like Paseo de la Reforma and Angel of Independence Monument. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body scrubs and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Business amenities include 16 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Reforma hotel, attractions include U.S. Embassy and Chapultepec Park.

What's nearby

  • Angel of Independence Monument - 7 min walk - 0.6 km
  • Paseo de la Reforma - 7 min walk - 0.6 km
  • U.S. Embassy - 7 min walk - 0.6 km
  • Reforma 222 - 10 min walk - 0.9 km
  • Monument to the Revolution - 3 min drive - 1.9 km

Getting around

  • Insurgentes Station - 5 min walk
  • Mexico City Buenavista Station - 13 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪Handshake Speakeasy - ‬1 min walk
  • ‪Wingstop - ‬1 min walk
  • ‪Cabaretito - ‬1 min walk
  • ‪Pixza - ‬2 min walk
  • ‪El Guero - Jugos y Tortas - ‬2 min walk

About this property

NH Collection Mexico City Reforma

Eco-certified hotel with full-service spa and fitness centre
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 306 guestrooms or units
  • 17 levels
  • 2 buildings
  • Built in 1972
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self-parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

Frequently asked questions

What is the cancellation policy at NH Collection Mexico City Reforma?

NH Collection Mexico City Reforma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Mexico City Reforma?

As of 17 Aug 2025, prices found for a 1-night stay for 2 adults at NH Collection Mexico City Reforma on 23 Aug 2025 start from NZ$241.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Mexico City Reforma?

Yep, NH Collection Mexico City Reforma has a self car park for MXN 208 per day.

Is there a spa on site at NH Collection Mexico City Reforma?

Yep, there is an onsite spa at NH Collection Mexico City Reforma. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does NH Collection Mexico City Reforma have a pool?

NH Collection Mexico City Reforma has an outdoor pool.

What makes NH Collection Mexico City Reforma a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at NH Collection Mexico City Reforma.

Is NH Collection Mexico City Reforma family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that NH Collection Mexico City Reforma is a hit with families.

Does NH Collection Mexico City Reforma serve breakfast?

Yeah, visitors love the buffet brekkie here! Served weekdays from 6:00 AM to 11:00 AM and on weekends between 7:00 AM and noon, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at NH Collection Mexico City Reforma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Collection Mexico City Reforma?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at NH Collection Mexico City Reforma?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Collection Mexico City Reforma Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 740 out of 1462 reviews
Rating 8 - Good. 334 out of 1462 reviews
Rating 6 - Okay. 174 out of 1462 reviews
Rating 4 - Poor. 113 out of 1462 reviews
Rating 2 - Terrible. 101 out of 1462 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanna, Thornton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this place their staff is super nice and friendly, the room was always, room clean, really good room service and good food at their restaurant. Walkable to almost everything
Stayed 5 nights in Apr 2025

4/10 Poor

Celia

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff is very nonchalant. They never greet you or seem happy to be of service. I came in way before check in but they did accommodate me with an early check in which I paid. I asked about breakfast and they told me I had to have a credit card which I didn’t have so she suggested I add my debit card to my room so that if I’d like to have breakfast at the hotel I could. We decided not to have breakfast the at the hotel and was still charged for it. I emailed and called them like I was instructed to do so about the situation. I was told if they investigated and found no record of us having breakfast I would get refunded but now was emailed that breakfast was non refundable so I lost my money. Such an inconvenience and let down. Our AC never cooled down at all. We had to sleep w the window open to cool down the room. The closet door was missing and the pool area and the reception area were the only nice part of the hotel
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
So amazing
Stayed 2 nights in May 2025

10/10 Excellent

EDGAR

Stayed 1 night in May 2025

10/10 Excellent

Guillermo

Stayed 4 nights in Mar 2025

10/10 Excellent

Marisela, South Gate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Nice hotel! Will stay again
Stayed 4 nights in Apr 2025

4/10 Poor

Jesus, Aurora

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Although we had a great time celebrating my friend’s birthday in Mexico City for the first time, the birthday girl ended up getting eaten up by bed bugs in our room. We are currently trying to retrieve a refund but no one has responded to our emails or calls yet. But definitely recommend checking out the Handshake Speakeasy bar!
Stayed 5 nights in Apr 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this location years ago and enjoyed it more than this stay. The location is perfectly located in the Zona Rosa, plenty of restaurants and night life in walking distance. Jose the bellhop/concierge was excellent - and went above and beyond to be helpful about the hotel and the surrounding areas. I'd stay again, but you can tell the property is aging.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rosa Zoetrum

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice and modern
Stayed 1 night in Apr 2025

10/10 Excellent

Mary

Stayed 2 nights in Apr 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite handy
Stayed 2 nights in Apr 2025

10/10 Excellent

Fadi, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option ! Although Titanium at Bon Voy recently focused on NH properties and this one is a winner! Highly recommended especially if interested to lodge in the Zona Rosa
Stayed 4 nights in Mar 2025

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
i liked the áreas
Stayed 2 nights in Apr 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very good place to stay in Zona Rosa
Stayed 1 night in Apr 2025

6/10 Okay

Gabriel

Stayed 1 night in Apr 2025

10/10 Excellent

Ameya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

sahand

Travelled with partner
The hotel has potential, but there were a few issues during my stay. The electrical system didn’t always work properly — sometimes the power would cut out. The shower drain wasn’t functioning well either, and water would collect instead of draining quickly. Similarly, the sink in the bathroom would fill up fast and took a long time to empty. Also, I was hoping to check in a bit earlier, but unfortunately, early check-in wasn’t available
Stayed 2 nights in Apr 2025

10/10 Excellent

Helen Frances, Melville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time a this hotel. It was clean quiet great atmosphere even smelled good. The breakfast was amazing. So many choices. The staff always went above and beyond.
Stayed 6 nights in Apr 2025

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2025

2/10 Terrible

Lidia, Santa Ana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water from the shower spilled all over the restroom
Stayed 1 night in Apr 2025

10/10 Excellent

Leticia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Nola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying in this hotel and honestly I was disappointed. The air conditioning was not working properly. The hotel send a technician, however he was not able to fix the issue.
Stayed 1 night in Apr 2025

2/10 Terrible

Ben

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Disappointing Service Despite Promising Amenities I recently stayed at this hotel and, unfortunately, my experience was not up to expectations. While the property itself is well-maintained and the location convenient, the service—particularly from the front desk staff—left much to be desired. Throughout my stay, I had to repeatedly follow up on basic requests such as extra pillows and hangers. Despite being promised quick assistance, it often took several hours—and in one case, overnight—for items to arrive. This level of responsiveness is not what I expect from a hotel in this price range. Additionally, I had paid for a room upgrade, which turned out to be directly above a very noisy area of the hotel. I brought the issue to the attention of the staff who allowed us to downgrade to a much smaller room. Hoping at the very least for a refund of the upgrade cost, it took multiple weeks and a lot of effort from Expedia staff to finally get a response from the hotel. I was met with no resolution from NH but luckily Expedia offered me credit. While I understand that issues can arise, it’s how a hotel handles those situations that makes the difference. In this case, the lack of responsiveness and unwillingness to make things right made for a frustrating stay. I hope management takes this feedback seriously, as there is potential here—but service needs significant improvement. For future reference, do not book any of the junior suites as they are all directly above bars/clubs.
Stayed 8 nights in Mar 2025

10/10 Excellent

Guillermo

Stayed 1 night in Mar 2025