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Stara Hamburgo

5.0 star property

Photo gallery for Stara Hamburgo

Front of property
Breakfast, lunch and dinner served
Lobby
Pool
Library

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Hamburgo No. 32, Col. Juárez, Mexico City, 06600
  • Place, Reforma 222
    ‪2 min walk‬
  • Place, Paseo de la Reforma
    ‪3 min walk‬
  • Place, Angel of Independence Monument
    ‪12 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for EXECUTIVE SUITE

EXECUTIVE SUITE

EXECUTIVE SUITE

  • 55 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for STARA SUITE

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

STARA SUITE

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for TERRACE SUITE

TERRACE SUITE

TERRACE SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • 56 sq m
  • Sleeps 3
  • Free Wi-Fi

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About the area

Mexico City

A luxury stay in the heart of Mexico City awaits you at Stara Hamburgo. Within a short 5-minute stroll, you'll find Paseo de la Reforma and Museo de Cera. Highlights at this boutique hotel include 2 coffee shops/cafes, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The bistro, Luna Bistro, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the hotel's own bar. 1615 square feet (150 square metres) of event facilities include 2 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include a gym, a free manager's reception and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 8:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Reforma hotel include Angel of Independence Monument and Alameda Central.

What's nearby

  • Reforma 222 - 2 min walk - 0.2 km
  • Paseo de la Reforma - 3 min walk - 0.3 km
  • Museo de Cera - 5 min walk - 0.5 km
  • U.S. Embassy - 8 min walk - 0.8 km
  • Angel of Independence Monument - 12 min walk - 1.0 km

Getting around

  • Mexico City Buenavista Station - 9 min drive
  • Insurgentes Station - 9 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪El Bajío - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pizzalianni's - ‬1 min walk
  • ‪Wooow - ‬1 min walk
  • ‪Petit Roquefort - ‬3 min walk

About this property

Stara Hamburgo

Stara Hamburgo offers its guests a full-service spa and a fitness centre. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily.

A 24-hour business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1615 square feet (150 square metres) and includes a conference centre. A rooftop terrace, a library, and an arcade/games room are also featured at the luxury Stara Hamburgo. An area shuttle within 60 kilometres and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

  • 60 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 coffee shops
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2015
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • Bar or lounge
  • Dining venue
Stara Hamburgo offers 60 accommodations with minibars and a safe. This individually decorated and furnished accommodation has separate sitting areas. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a ceiling fan. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 60 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 8:00 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar 32
  • Lobby Bar
  • Luna Bistro
  • Roof Garden

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Shopping

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (1,615 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 August 2023 to 31 December 2024 (dates subject to change).
The property will be renovating from 1 August 2023 to 31 May 2024 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Business centre
  • Dining venue
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Sauna
  • Spa
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Stara Hamburgo

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 60 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • Pets and service animals are not allowed on site.

Property is also known as

Stara Hamburgo Adults Aparthotel Mexico City
Stara Hamburgo Adults Aparthotel
Stara Hamburgo Adults Mexico City
Stara Hamburgo Adults
Stara* Hamburgo Adults only
Stara Hamburgo Hotel Mexico City
Stara Hamburgo Hotel
Stara Hamburgo Mexico City
Stara Hamburgo

Frequently asked questions

What is the cancellation policy at Stara Hamburgo?

Stara Hamburgo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Stara Hamburgo?

Yep, Stara Hamburgo has a free self car park.

Is there a spa on site at Stara Hamburgo?

Yep, there is an onsite spa at Stara Hamburgo. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

What makes Stara Hamburgo a romantic place to stay?

Couples spa treatments and al fresco dining, as well as comfy beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Stara Hamburgo.

Does Stara Hamburgo serve breakfast?

Yep, cooked-to-order breakfast is available daily from 7:00 AM to 8:00 AM.

Is there a free airport shuttle available at Stara Hamburgo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Stara Hamburgo?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone? The property will be renovating its dining venue from August 1 2023 until May 31 2024 (completion date subject to change).

What time are check-in & check-out at Stara Hamburgo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Stara Hamburgo?

No, pets and service animals are not allowed.

Stara Hamburgo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 140 out of 201 reviews
Rating 8 - Good. 37 out of 201 reviews
Rating 6 - Okay. 13 out of 201 reviews
Rating 4 - Poor. 4 out of 201 reviews
Rating 2 - Terrible. 7 out of 201 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eleanor

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great stay overall.
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
It is a stunning boutique hotel in the middle of Zona Rosa - we loved everything about it !
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities, communication
I really enjoyed my stay. The hotel is in a great location and there are some great dining options within walking distance nearby. The staff was really helpful and I recommend this hotel for solo travellers.
Verified

8/10 Good

Alberto

Liked: Cleanliness, property conditions & facilities, communication
Nice place. Comfortable and with great location.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities, communication
great hotel and great location. Staff was great, welcomed us and helped us with all of our bags as soon we got there. Very clean and quite hotel I will definitely be staying at this hotel again. Good neighborhood As well, lots of places to go eat around the corner.
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing and charming property. Great service
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities, communication
Excellent service, super clean and everyone was great!!
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a very pleasant stay. The property and room was sparkling clean and confortable. They have excellent customer service.
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities, communication
The rooms are modern and perfectly appointed. We were welcomed with a note and chocolate truffles. It’s an beautiful hotel.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Astrid

Liked: Cleanliness, room comfort, communication
Great room. Super comfy beds. Top clean, modern - gave us a welcome note and cookies 😍
Stayed 1 night in Dec 2022
Verified

8/10 Good

Patrick

Liked: Cleanliness, amenities, property conditions & facilities, communication
nice spot, not far from some of my favorite places to eat in cdmx. clean. staff was friendly and helpful. the feel was a little stiff but the price was great so no complaints.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Andrea J

Liked: Cleanliness, room comfort, communication

High quality, beyond expectations!

This hotel really exceeded expectations. The room was huge, high-end quality and comfort - great terrace and I used the gym as well. The staff was incredibly accommodating. I hope to stay here on a future visit and it may become my go-to hotel in Roma Norte. I wish I stayed more nights here! Thank you for a lovely stay.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
A very modern concept under a classic construction. The restaurant menu at the roof top is a bit limited in terms of food options
Stayed 4 nights in May 2023
Verified

8/10 Good

Misael

Liked: Amenities, property conditions & facilities
Not as clean as expected, can be improved. Ripped towels.
Verified

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities, communication
The hotel was overall fine but the air conditioning unit is loud and don’t forget to bring a toothbrush or they will charge you for it. The concierge should clarify the cost before sending to room as I’ve never been charged for a toothbrush in any hotel I have stayed. The breakfast was ok but nothing special. Probably won’t return as there are so many other places to stay in Mexico City. The location is great .
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Facilities were okay, communication with the staff was confusing: they had no idea of the reservation and then, they offered late check out on arrival and then refused to offer it, so I had to change plans which was unfortunate
Stayed 1 night in Nov 2022
Verified

4/10 Poor

Martha

Disliked: Cleanliness
The room was not clean.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Yolette

Liked: Cleanliness, room comfort, communication

Some details... AC !

I really missed Air Conditioning... the room got very hot at night so I had to open the windows but noise was very uncomfortable... so
Stayed 3 nights in Nov 2022
Verified

4/10 Poor

Jean-Christian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Check in was complex. was asked to sign a three page contract in Spanish. Check ou was not good either. I had to insist to receive proof that i was being reimbursed for the deposit and to be given a proper invoice.
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Yolanda

Disliked: Cleanliness, amenities, communication
Charged for 3 person but didn’t prep room for 3 (glasses, towels, coffee, water, coffee pods and cups…). Never cleaned the floor in living room. Had to leave a note to request clean glasses after asking twice I’m person. Beds were smaller than described. Welcoming letterhead said Deluxe suite w hen I booked Executive suite… I could go on. Concierge was very friendly and Shay’s willing to assist.
Stayed 4 nights in Mar 2023
Verified

2/10 Terrible

Maria

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Unfortunately our stay was not the best. Phone did now work. The AC did not work. They had this control that monitor everything with no instructions. No Menus in the room . Everytime we needed something we had to go down. They even left the food in refrigerator from prior stay. So disappointed.
Stayed 2 nights in Nov 2022
Verified

8/10 Good

Timothy John

Liked: Cleanliness, room comfort

Almost a great place to stay

This is an interesting hotel, I’ve stayed there quite a few times and nothing changes. The building is beautiful and the hotel and rooms are as nice as any 4 or 5 star hotel in CDMX. So why does nobody stay here ? I can only think it’s because the ambiance is austere, it’s just not a happy place. The ground floor has a restaurant, never open, a shop, never open and a great coffee bar, never open. When you check in they make you sign a 3 page official document with the rules and regulation ! The restaurant on the roof is really nice, too bad the food doesn’t match. I was there twice and was only 1 other person both times. The location is ok but not great since it’s on a 1 way street and it quite a way to get onto it, if you’re coming from the opposite direction. All in all it’s a beautiful hotel with very large, nice rooms but it’s not a happy place to stay.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Miguel

Liked: Cleanliness, room comfort, communication

Part time front desk

This was my second time staying at this property. I like its style and comfort and above all I love the location. The complaint I have was that its front desk is only staffed part time. I'm not sure if it's Low season but the hotel was deserted. Other than the Porter there were days I didn't see another soul. I had an issue with the tablet that comes with every room. It helps you control TV, lights, fan, etc. It stopped working and I couldn't get fan to work. But there was no one at front desk to help me. The room was hot because there's no central air conditioning. There is a cooling unit that does a decent job cooling the room but it's not central air. Tip: if you arrive really late or need to check out very early call ahead so you don't end up without someone at the front desk. The property is closed doors at night but just knock and the Porter will let you in. Overall I would recommend this hotel and would stay here again so long as they have sales. Regular price is a bit high.
Bathroom sink
Bathroom shower
Great water pressure
Bedroom comfy bed
Stayed 3 nights in Jul 2023
Verified

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, communication
Es un hotel muy bonito y propicio para el descanso. El check in fue lento y confuso.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

horlando

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel boutique muy bien ubicado.
Stayed 2 nights in Jul 2023