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Kimpton Surfcomber Hotel by IHG

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Kimpton Surfcomber Hotel by IHG

Exterior
Exterior
Breakfast, dinner, brunch served; al fresco dining
Outdoor pool, open 8:00 AM to 7:00 PM, pool cabanas (surcharge)
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Spa
  • Bar
The current price is NZ$344
includes taxes & fees
1 July - 2 July

Explore the area

Map
1717 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪1 min walk‬
  • Miami Beach Convention Center
    ‪7 min walk‬
  • Lincoln Road Mall
    ‪14 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪19 min drive‬

Room options

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Double Beds, City View

Premium Room, 2 Double Beds, City View

Premium Room, 2 Double Beds, City View

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Eco-friendly toiletries
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Oceanfront

Room amenity

Suite, 1 King Bed, Oceanfront

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2020
Separate bedroom
Premium bedding
Sofa bed
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.2 out of 10
Very good
(44 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Garden View

1 bedroom, Frette Italian sheets, premium bedding, minibar

Premium Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

1 bedroom, Frette Italian sheets, premium bedding, minibar

Room, 2 Double Beds

8.0 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Garden View

Premium Room, 2 Double Beds, Garden View

Premium Room, 2 Double Beds, Garden View

7.4 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Terrace, Oceanfront

1 bedroom, Frette Italian sheets, premium bedding, minibar

Premium Room, 1 King Bed, Terrace, Oceanfront

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony
Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
  • 45 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Oceanfront

1 bedroom, Frette Italian sheets, premium bedding, minibar

Premium Room, 1 King Bed, Oceanfront

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • 23 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Room (Essential)

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, minibar

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2020
Sofa bed - queen
Separate bedroom
Premium bedding
  • 72 sq m
  • Sleeps 4
  • 1 Single Bed

Studio Suite, 1 King Bed

Highlights

Air conditioning
Heating
Flat-screen TV
Renovated in 2020
Frette Italian bed sheets
Premium bedding
Separate bedroom
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace, Oceanfront

Room amenity

Suite, 1 Bedroom, Terrace, Oceanfront

Highlights

Furnished balcony
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Renovated in 2020
Sofa bed - queen
Separate bedroom
  • 46 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Single Bed

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About the area

Miami Beach

A luxury stay in Miami Beach awaits you at Kimpton Surfcomber Hotel by IHG. Within steps you'll find Collins Avenue Shopping Area and Miami Beach Beaches within a short 5-minute stroll. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The restaurant, Social Club, is open for breakfast, brunch and dinner. High Tide is the hotel's own cocktail bar, serving drinks along with dinner. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and pool cabanas. Other amenities include free Wi-Fi in public areas, a free manager's reception and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 7:30 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class South Beach hotel include Ocean Drive and Art Deco Historic District.

What's nearby

  • Collins Avenue Shopping Area - 1 min walk - 0.0 km
  • Miami Beach Beaches - 3 min walk - 0.3 km
  • Miami Beach Convention Center - 7 min walk - 0.7 km
  • Ocean Drive - 11 min walk - 0.9 km
  • Lincoln Road Mall - 14 min walk - 1.2 km

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Miami Central Brightline Train Station (EKW) - 11 min drive
  • Miami International Airport (MIA) - 31 min drive

Restaurants

  • ‪Cafe Americano Collins Avenue - ‬2 min walk
  • ‪Rosetta Bakery - ‬2 min walk
  • ‪Taco Taco South Beach - ‬1 min walk
  • ‪Hyde Beach - ‬2 min walk
  • ‪IT Italian Trattoria - ‬3 min walk

About this property

Kimpton Surfcomber Hotel by IHG

Luxury hotel on the beach, with outdoor pool
Kimpton Surfcomber Hotel by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, a vending machine, and tour/ticket assistance are also featured at the luxury Kimpton Surfcomber Hotel by IHG. Parking is available for a fee. A complete renovation of Kimpton Surfcomber Hotel by IHG was completed in October 2020.

This Art Deco Miami Beach hotel is smoke free.

  • 186 guestrooms or units
  • 2 levels
  • 3 buildings
  • Manager's reception (free)
  • Beach lounge chairs
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Kimpton Surfcomber Hotel by IHG offers 186 accommodations with minibars and a safe. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, French, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.64 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: USD 25 to 45 for adults and USD 25 to 45 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • High Tide
  • Social Club

Things to do

  • 24-hour gym
  • Beach yoga
  • Free bicycle rentals
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (86 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 2 floors
  • 3 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reception hall
  • Renovated entire property - October 2020
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Frette Italian sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 55.86 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Fitness/yoga classes

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 45 for adults and USD 25 to 45 for children
  • Valet parking fee: USD 55.64 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Surfcomber
Surfcomber
Surfcomber Hotel
Surfcomber Hotel Miami Beach
Surfcomber Miami Beach
Kimpton Surfcomber Hotel Miami Beach
Kimpton Surfcomber Miami Beach
Kimpton Surfcomber
Surfcomber Hotel a Kimpton Hotel

Frequently asked questions

What is the cancellation policy at Kimpton Surfcomber Hotel by IHG?

Kimpton Surfcomber Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Surfcomber Hotel by IHG?

As of 24 Jun 2025, prices found for a 1-night stay for 2 adults at Kimpton Surfcomber Hotel by IHG on 1 Jul 2025 start from NZ$250.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Surfcomber Hotel by IHG?

Yep, Kimpton Surfcomber Hotel by IHG has valet parking with in/out privileges for USD 55.64 per night.

Are there any beaches close to Kimpton Surfcomber Hotel by IHG?

Yep, Kimpton Surfcomber Hotel by IHG is on Miami Beach Beaches, which hotel guests give top marks. Fun beach activities include yoga, snorkelling and waterskiing.

Is there a spa on site at Kimpton Surfcomber Hotel by IHG?

Yep, there is an onsite spa at Kimpton Surfcomber Hotel by IHG. You'll enjoy services like massages.

Does Kimpton Surfcomber Hotel by IHG have a pool?

Yep, and guests love it! Kimpton Surfcomber Hotel by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

What makes Kimpton Surfcomber Hotel by IHG a romantic place to stay?

Al fresco dining and a lounge bar, as well as Frette Italian sheets in the guestrooms, all help set the scene for a romantic weekend at Kimpton Surfcomber Hotel by IHG.

Does Kimpton Surfcomber Hotel by IHG serve breakfast?

Yeah, cooked-to-order brekkie is available daily between 7:30 AM and noon.

Is there a free airport shuttle available at Kimpton Surfcomber Hotel by IHG?

No, Kimpton Surfcomber Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Surfcomber Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch and dinner.

What time are check-in & check-out at Kimpton Surfcomber Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Surfcomber Hotel by IHG?

Furry friends are welcome at Kimpton Surfcomber Hotel by IHG, with food and water bowls on offer.

Kimpton Surfcomber Hotel by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 1004 reviews
Rating 8 - Good. 239 out of 1004 reviews
Rating 6 - Okay. 118 out of 1004 reviews
Rating 4 - Poor. 83 out of 1004 reviews
Rating 2 - Terrible. 65 out of 1004 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff we encountered were kind and helpful. Great location and amenities.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alesandria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very
Stayed 4 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Ezequiel Enrique

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

10/10 Excellent

Erginio, Verona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

8/10 Good

Rosela Monica Gamelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

2/10 Terrible

William

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan A.

Stayed 4 nights in Mar 2025

10/10 Excellent

Ralph

My third stay and never disappoints
Stayed 3 nights in Mar 2025

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, nice staff, great location. Liked the happy hours too! Had everything we needed.
Stayed 3 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing boutique hotel in the middle of everything

Excellent boutique hotel right in the middle of everything! Room was very clean. Front Desk staff very attentive and helpful. Restaurant has a great breakfast. Hotel has nice little touches like complimentary water and coffee stations. Even saw a doggie check in area as they are pet friendly!
Stayed 2 nights in Feb 2025

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service
Hotel next door being redeveloped so continuous noise during the day. Poor cleaning service, rooms not cleaned until 4pm everyday
Stayed 7 nights in Feb 2025

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Collins And Ocean boulevards are jammed with hotels and noisy. This hotel is just one block west - much quieter. Has a great Beignet place for the mornings and a lovely little cuban restaurant on the corner. Plus an excellent clean laundry a few yards away. Nice rooftop pool and bars
Stayed 1 night in Feb 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worked in a pinch being travel extended.

The stay was pleasant but over priced. Location is great and all in all I would stay here again. Do not expect to be overly impressed.
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 1 night in Dec 2024

10/10 Excellent

Lorna Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Great hotel and very helpful staff particularly at check in on reception
Stayed 1 night in Feb 2025

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels in South Beach

The Kimpton Surfcomber was a new discovery for us. One of the best hotels in South Beach with a good variety of restaurants and food morning, noon and night. Hardworking team looked after us well with personality and smiles.
Stayed 6 nights in Feb 2025

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had possibly the worse room in the hotel. The bathroom had numerous hairs in it, a bath with rust and a shower screen with mould. The furniture was chipped & cracked and had seen much better days. Staff ambivalent, best were the valet parking team. With so many hotel choices available this one really needs to up its game. It’s part of a huge chain and desperately requires refurbishing. Interestingly we were not asked at check out whether we enjoyed our stay, it’s almost as if they knew how shockingly bad the room was.
Stayed 1 night in Feb 2025

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the close proximity to all the action and beach. I like the room and the amenities including coffee in the lobby. I don’t like that extra resort fee. It is too much. I May consider staying elsewhere next time.
Stayed 2 nights in Jan 2025

8/10 Good

Lauren

Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
The property did not meet the level of cleanliness expected based on the listing. One of the main reasons for choosing the hotel was the pool, but the pool was closed to all guests after 4pm on a Saturday, there was no prior notice at the time of booking nor when I checked in. Lastly, we had reserved a poolside cabana and there was inadequate staffing. We had a minimum spend, there was not enough staff to accommodate the needs at the pool and we were completely neglected. Also, the food service was cut even shorter than the pool, no food past 2pm. Everything I chose the hotel for was completely the opposite of what I received.