Mayfair House Hotel & Garden

4.5 star property
Luxury hotel with free breakfast and 24-hour health club

Photo gallery for Mayfair House Hotel & Garden

Lobby
Property video
Egyptian cotton sheets, premium bedding, pillow-top beds
Indoor wedding
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Breakfast included
The current price is NZ$645
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
3000 Florida Avenue, Miami, FL, 33133
  • Place, Cocowalk Shopping Center
    ‪1 min walk‬
  • Place, Mayfair in the Grove
    ‪3 min walk‬
  • Place, Coconut Grove Convention Center
    ‪6 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪14 min drive‬

Room options

Penthouse

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 112 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 87 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Grand Suite, Accessible, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 84 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Suite, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 84 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Premium Suite, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Deluxe Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Deluxe Room, Multiple Beds

8.0 out of 10
Very good
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 61 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Deluxe Studio

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed

8.8 out of 10
Excellent
(20 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Miami

A luxury stay in Miami awaits you at Mayfair House Hotel & Garden. You'll be 2 km (1.3 mi) from Shops at Merrick Park and 3.6 km (2.2 mi) from Miracle Mile. Highlights at this boutique hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .The fine-dining restaurant, Mayfair Grill, is open for brunch and dinner. Sipsip Calypso Rum Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym and pool loungers as well as access to free bike hire and yoga classes. Added amenities include spa services, a rooftop terrace and concierge services. Free full breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4.5-property class Coconut Grove hotel include Vizcaya Museum and Gardens and University of Miami.

What's nearby

  • Cocowalk Shopping Center - 1 min walk - 0.2 km
  • Mayfair in the Grove - 3 min walk - 0.3 km
  • Coconut Grove Convention Center - 6 min walk - 0.5 km
  • Barnacle State Historic Park - 6 min walk - 0.6 km
  • Miami City Hall - 10 min walk - 0.9 km

Getting around

  • Hialeah Market Station - 12 min drive
  • Coconut Grove Station - 19 min walk
  • Miami International Airport (MIA) - 18 min drive

Restaurants

  • ‪Bombay Darbar - ‬1 min walk
  • ‪Narbona Coconut Grove - ‬2 min walk
  • ‪Mister O1 - ‬2 min walk
  • ‪Carbone Vino - ‬3 min walk
  • ‪Oasis Cafe - ‬3 min walk

About this property

Mayfair House Hotel & Garden

Luxury hotel with free breakfast and 24-hour health club
Mayfair House Hotel & Garden offers its guests an outdoor pool, a 24-hour health club, and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily.

There are 12 meeting rooms available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Mayfair House Hotel & Garden. For a fee, parking is available. A complete renovation of Mayfair House Hotel & Garden was completed in August 2022.

This 4.5-star Miami hotel is smoke free.

  • 179 guestrooms or units
  • 5 levels
  • Built in 1985
  • Full breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mayfair House Hotel & Garden offers 179 accommodations, which are accessible via exterior corridors and feature minibars (stocked with some free items) and complimentary bottles of water. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 65-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix.

Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Property amenities

Parking and transport

  • Covered valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Fountain Lounge
  • Mayfair Grill
  • Sipsip Calypso Rum Bar

Things to do

  • 24-hour health club
  • Free bicycle rentals
  • Outdoor pool
  • Yoga classes

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Local artist showcase
  • Renovated entire property - August 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 30 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 17 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.55 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children aged 17 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mayfair Hotel
Mayfair Hotel Miami
Mayfair Miami
Mayfair Coconut Grove
Mayfair Hotel Coconut Grove
Mayfair Hotel And Spa

Frequently asked questions

What is the cancellation policy at Mayfair House Hotel & Garden?

Mayfair House Hotel & Garden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mayfair House Hotel & Garden?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Mayfair House Hotel & Garden on 21 Dec 2025 start from NZ$577.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mayfair House Hotel & Garden?

Yep, Mayfair House Hotel & Garden has covered valet parking with in/out privileges for USD 55 per day.

Are there any beaches close to Mayfair House Hotel & Garden?

The closest beach to Mayfair House Hotel & Garden is Miami Beach Beaches (13.6 km).

Is there a spa on site at Mayfair House Hotel & Garden?

There's no onsite spa, but this property does offer services like massages.

Does Mayfair House Hotel & Garden have a pool?

Yep, and guests love it! Mayfair House Hotel & Garden has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Mayfair House Hotel & Garden a romantic place to stay?

Poolside dining and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Mayfair House Hotel & Garden.

Is Mayfair House Hotel & Garden family-friendly?

You bet! With amenities such as free bike rentals and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mayfair House Hotel & Garden is a hit with families.

Does Mayfair House Hotel & Garden serve breakfast?

You bet, free full breakfast is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mayfair House Hotel & Garden?

No, Mayfair House Hotel & Garden does not offer an airport shuttle service.

Is there a bar or restaurant at Mayfair House Hotel & Garden?

Yep, they've got a lounge bar and an onsite restaurant that serves brunch and dinner.

What time are check-in & check-out at Mayfair House Hotel & Garden?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mayfair House Hotel & Garden?

Furry friends are welcome at Mayfair House Hotel & Garden, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 14 kg per pet.

Reviews

Mayfair House Hotel & Garden Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 836 out of 1205 reviews
Rating 8 - Good. 192 out of 1205 reviews
Rating 6 - Okay. 91 out of 1205 reviews
Rating 4 - Poor. 45 out of 1205 reviews
Rating 2 - Terrible. 41 out of 1205 reviews

Reviews

10/10 Excellent

Marisa D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very unique hotel with the gardens and the roof top pool and bar was nice
Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Constance

Liked: Staff & service
Disliked: Cleanliness
Very nice aesthetic, and staff were super friendly. Would I stay here again? No. The room could have been cleaner, and the food at the restaurants they have could be better. I did like the drinks at their rooftop bar. The walls are really thin, like you could hear if the person next door drops a pen. I had issues with the air, the room would get very humid and warmer at night.
Stayed 3 nights in Sep 2025

8/10 Good

Felix

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: Centrally located to shops,food and entertainment Dislikes: Dark room,no shower curtains and had to run the shower for an hour to get hot water
Stayed 3 nights in Sep 2025

2/10 Terrible

Felipe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Lies over lies. Upgrades where??? I stayed at the Mayfair many times over the past 20 years and this was my fisrt time back since the supposedly upgrades to the property and rooms. Let me start by the front lobby. You check in on your own or at a table. Where is the customer service? Then they LIE to you and tell you by telling you they are giving you complementary breakfast and a drink. Suprise i went to the bar for my free drink and it was either a glass of dry red wine or something they make up with vodka. They should tell customers that so we dont wast our time. Breakfast what a joke. Complementary where? They give you the menu and show you 5 things that are complementary and the rest of
Stayed 2 nights in Aug 2025

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and always helpful to ensure the best stay!
Stayed 2 nights in Sep 2025

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mayfair House & Garden has it down. Friendly staff, beautiful & clean rooms, convenient location, and love the various social gatherings and entertainment they have for guests.
Stayed 2 nights in Sep 2025

10/10 Excellent

Keisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
warm friendly staff, attentive to details. Beautiful facility.
Stayed 2 nights in Sep 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms wonderful attentive staff just a fantastic stay
Stayed 3 nights in Aug 2025

10/10 Excellent

Joshua

Stayed 3 nights in Aug 2025

10/10 Excellent

Mujtaba

Stayed 1 night in Sep 2025

10/10 Excellent

Omkar

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Thorolf

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great atmosphere! Definitely would go back
Stayed 1 night in Jun 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely. The surrounding area was great. Everything was close by. The hotel concierge was so helpful and friendly. Breakfast was great too! Would highly recommend.
Stayed 1 night in Aug 2025

8/10 Good

Murtaza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is excellent. Feels like a rainforest. Serene and clean. Art Deco style. but was annoyed by the many hidden charges. There was a resort fee added; however, the hotel is not a resort.
Stayed 1 night in Sep 2025

2/10 Terrible

Humberto

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty room

My room was filthy. And on top of that, it did not have a fridge. I asked someone to clean the stains in the bathroom, and in the room, but all they did was just to dust a little. I bought cleaning products and had to clean the bathroom myself for it to become useful.
Stayed 2 nights in Aug 2025

2/10 Terrible

Farid, Harrow

Liked: Staff & service
Disliked: Cleanliness, amenities
I
Stayed 2 nights in Aug 2025

10/10 Excellent

Atit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Rooms are very spacious and it just feels great every time you enter the hotel. The staff were excellent, super friendly. If you ever needed anything, they were quick and efficinet to respond. The only issue was that the cleaning of the room wasnt done well, but when we told them about this, they rectified it the next days. It was our first holiday with our daughter and would love to stay back at this hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tayler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, drinks and service! Would stay again. The facility is a garden hotel so there will be mosquitoes and fruit flies/gnats, bug spray will be very convenient. Otherwise a great hotel in a quiet neighborhood with plenty of dining options.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mick

Stayed 1 night in Aug 2025

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Nina S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Mayfair House for just one night, and while the hotel itself was fine for a short stay, we had a very disturbing experience that I feel needs to be shared. At around 4:30 a.m., we were woken up by a woman in the room next to us screaming “No” and “Don’t” repeatedly. This was not a casual noise complaint situation—it sounded alarming and serious, the type of cry you would expect someone to respond to immediately. We reported it right away to the concierge, who informed us that security was sent to check. We were later told the guest claimed they were “fine,” but as guests, it was extremely unsettling and left us feeling unsafe. Waking up to those kinds of sounds is something I will not forget, and it overshadowed what otherwise would have been a decent overnight stay. While I understand the hotel cannot control guests’ behavior, I do feel that the handling of such a concerning incident is important for future guests to be aware of. For us, it unfortunately impacted our sense of safety and overall experience at the property.
Stayed 1 night in Aug 2025