4/10 Poor
Raia
5 Feb 2024
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend!
Pros:
- price
- location
- there is a pool ( really old and run down)
- the restaurant had a decent breakfast
Cons:
- I had 2 back to back bookings because they wouldn’t let me extend. Then when I checked in the person confirmed I could stay in the same room for the duration of my stay. The next day I had work meetings all day and I was harassed by the staff, calls , texts, emails to CHECK OUT! Even a text saying “ we noticed your stuff is still in there “ - meaning they went into my room . I was furious.
I no longer felt safe to stay there, and there was basically ZERO customer service support. The only reason I was able to get a a partial refund is because Expedia called for me.
So if you do plan on staying at any Sonder properties, book through Expedia so at least you have some support.
- I also found a cockroach and pairs of old heels in the room.
Raia
Stayed 4 nights in Jan 2024