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Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive

Photo gallery for Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive

Aerial view
Aerial view
Executive lounge
Restaurant
6 bars/lounges, swim-up bar, poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Pet-friendly
The current price is NZ$750
includes taxes & fees
1 July - 2 July

Explore the area

View map
Camino a Costa Esmeralda, Playa Esmeralda, Miches, El Seibo
  • Place, Playa Esmeralda
    ‪13 min drive‬
  • Place, Refugio de Vida Silvestre Lagunas Redonda y Limón
    ‪18 min drive‬
  • Place, Montaña Redonda
    ‪38 min drive‬

Room options

View all photos for Junior Suite Tropical View - King

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Tropical View - King

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Tropical View - DBL

Junior Suite Tropical View - DBL

Junior Suite Tropical View - DBL

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Pool View - King

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Pool View - King

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Partial Ocean View - King

Junior Suite Partial Ocean View - King

Junior Suite Partial Ocean View - King

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Partial Ocean View - DBL

Junior Suite Partial Ocean View - DBL | View from room

Junior Suite Partial Ocean View - DBL

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View King Bed

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Ocean View King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double Beds

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Ocean View Double Beds

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Swimout - King

Junior Suite Swimout - King

Junior Suite Swimout - King

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Swimout - DBL

Junior Suite Swimout - DBL

Junior Suite Swimout - DBL

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club JR Suite Partial Ocean View - King

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club JR Suite Partial Ocean View - King

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club JR Suite Partial Ocean View - DBL

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club JR Suite Partial Ocean View - DBL

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View - King

Preferred Club Junior Suite Ocean View - King

Preferred Club Junior Suite Ocean View - King

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean View - DBL

Preferred Club Junior Suite Ocean View - DBL | View from room

Preferred Club Junior Suite Ocean View - DBL

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout - King

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Swimout - King

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Swimout - DBL

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Swimout - DBL

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Junior Suite Ocean Front - DBL

Preferred Club Junior Suite Ocean Front - DBL

Preferred Club Junior Suite Ocean Front - DBL

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Ocean Front

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Master Suite Ocean Front

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Master Suite Ocean Front Swimout

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Master Suite Ocean Front Swimout

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Preferred Club Presidential Suite Ocean Front

Preferred Club Presidential Suite Ocean Front

Preferred Club Presidential Suite Ocean Front

  • Ocean view
  • 165 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Miches

A luxury stay in Miches awaits you at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive. You'll be 24.6 km (15.3 mi) from Playa Limón. Highlights at this all-inclusive resort include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. Plus you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Attractions in proximity to this 5-property class Miches resort include Cayo Levantado and Fronton Beach.
View more Resorts in MichesOpens in a new window

What's nearby

  • Playa Esmeralda - 13 min drive - 5.2 km
  • Refugio de Vida Silvestre Lagunas Redonda y Limón - 18 min drive - 6.7 km
  • Playa Arriba - 37 min drive - 21.4 km
  • Montaña Redonda - 38 min drive - 22.0 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 109 min drive

Restaurants

  • ‪Batey - ‬7 min drive
  • Coco Café
  • ‪Market Cafe - ‬1 min walk
  • ‪Yuca Beach Grill - ‬7 min drive
  • ‪Himitsu - ‬7 min walk

About this property

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 8 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. This Mediterranean resort also offers a fitness centre and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Miches resort.

  • 500 guestrooms or units
  • 4 levels
  • 6 buildings
  • 8 dining venues
  • 6 bars or lounges
  • Conference rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Nightclub
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive offers 500 accommodations with tablet computers and minibars. LED televisions come with cable channels. Bathrooms include a separate bath and shower, bathrobes, slippers and hairdryers.

This Miches resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and a ceiling fan. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 12 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

3 outdoor pools, open 7:00 AM to 6:30 PM, pool umbrellas, pool loungers
Dreams Playa Esmeralda Resort & Spa - All Inclusive
Miches
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 95 reviews
The price is NZ$720
includes taxes & fees
2 June - 3 June
Dreams Playa Esmeralda Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bordeaux
  • Castaways
  • Dona Altagracia
  • Portofino
  • Seaside Grill

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Padel
  • Piano
  • Sailing
  • Shopping
  • Snorkelling
  • Tennis
  • Tennis lessons
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (99 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Playa Esmeralda
Secrets Esmeralda & Miches
Secrets Playa Esmeralda Adults Only
Secrets Playa Esmeralda Resort & Spa - Adults Only Resort
Secrets Playa Esmeralda Resort & Spa - Adults Only Miches
Secrets Playa Esmeralda Resort & Spa - Adults Only Resort Miches

Frequently asked questions

Is parking available at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Yep, Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive has a free self car park and free valet parking.

How much does it cost to stay at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

As of 1 Jun 2026, prices found for a 1-night stay for 2 adults at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive on 1 Jul 2026 start from NZ$750, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

The closest beach to Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive is Fronton Beach (34.9 km).

Is there a spa on site at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive have a pool?

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 6:30 PM.

Does Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive features 3 outdoor pools, 2 hot tubs and a nightclub. All guestrooms come with 24-hour room service and tablet computers.

Is Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive family-friendly?

No, Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive is an adults-only property.

Does Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

No, Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Yep, they've got a poolside bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Dogs are welcome at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 81 out of 123 reviews
Rating 8 - Good. 19 out of 123 reviews
Rating 6 - Okay. 12 out of 123 reviews
Rating 4 - Poor. 7 out of 123 reviews
Rating 2 - Terrible. 4 out of 123 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Justin

Stayed 2 nights in Feb 2026

6/10 Okay

Bill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice resort most of the staff were great but the culinary program desperately needs help
Stayed 8 nights in Feb 2026

6/10 Okay

Roderick

Stayed 5 nights in Feb 2026

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Feb 2026

10/10 Excellent

Cyndi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean and beautiful. Pool was clean and nice. Whole resorts was beautiful
Stayed 3 nights in Feb 2026

10/10 Excellent

Cristianny

Stayed 2 nights in Feb 2026

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Facility is fine. Beach is gorgeous. Food was ok. Menu and what you get are often not the same. Surf rough. Can’t snorkel. Pool table was awful. Someone should level it. I did not appreciate a pressure sales pitch when checking in after a long day of travel.
Stayed 7 nights in Feb 2026

6/10 Okay

James

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was clean. Housekeeping was on point. We felt the staff were willing to do whatever we liked if we could get them to understand us. Basic english classes for the staff would help alot. Food/drink orders were messed up alot because of this. Resort was beautiful and the beach area was nice. Long ride from PUJ
Stayed 6 nights in Feb 2026

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Accommodations were excellent. Clean room, attentive staff, activities available, and great restaurant options. Pools were on the cold side and weather was not great. Bernice at the Preferred Club Bar was amazing. Always interested in our needs and helped make our trip great. Preferred pool, drinks, and food was worth booking.
Stayed 5 nights in Feb 2026

10/10 Excellent

Jose Miguel

Stayed 4 nights in Feb 2026

8/10 Good

Trudy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. The beach views were amazing. The resort was beautiful. There were activities day and night. Many restaurants from which to choose, however the food was just average.
Stayed 7 nights in Jan 2026

4/10 Poor

Olivier

Liked: Cleanliness
Disliked: Amenities
Food was not good
Stayed 7 nights in Jan 2026

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room Food 8.5/10 Some of the staff were amazing and some seemed depressed/bothered Music by the pool DJ always sounded like spring break. It would have been ok but not every day for 7 days. We will most likely not return or next time pay more and stay in the preferred section.
Stayed 7 nights in Jan 2026

10/10 Excellent

SANDY

Stayed 1 night in Jan 2026

8/10 Good

Terry

Stayed 7 nights in Jan 2026

10/10 Excellent

Rosalind

Travelled with group
Liked: Cleanliness, staff & service
Everything was perfect!!!
Stayed 2 nights in Jan 2026

8/10 Good

Perla Maxiel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned every day, staff very friendly and accommodating. Resort is beautiful as well as the beach it sits on. Looking forward to see it grow.
Stayed 4 nights in Jan 2026

8/10 Good

Tsewang Dikyi

Stayed 4 nights in Jan 2026

2/10 Terrible

Sherrell

Stayed 4 nights in Dec 2025

8/10 Good

Melvin Joseph, Charleston

Stayed 8 nights in Dec 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was great and we felt very safe
Stayed 4 nights in Dec 2025

10/10 Excellent

Travon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Modern establishment, service was great. A bit far from the airport and excursions but overall great experience. Cleanliness 10/10, friendly staff. Preferred is highly recommended
Stayed 3 nights in Dec 2025

6/10 Okay

Erin

Travelled with family, Travelled with partner
Started out over an hour late for check-in. Two days in a row housekeeping came in and took the tips we left and did nothing, didn’t even exchange our towels. We had to ask for housekeeping on the 3rd day. Still didn’t give us wash cloths. Didn’t restock our mini fridge unless we asked. The bathrooms have no privacy, hope there are no secrets in your relationship but there are a few still in mine. They let very pushy vendors in that accosted you on the way to dinner 2 of the nights we were there. Very aggressive. We were there with a large group for a wedding and we had to give all of our group info to the report for them to never acknowledge it. It was a very mediocre experience at best. I would try a different chain and try DR again but this being a Hyatt resort had my expectations higher than they were able to deliver unfortunately.
Stayed 6 nights in Dec 2025

4/10 Poor

Grace

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful location with extremely friendly and accommodating staff. Many issues: lots of doors in the pool area don't close or lock properly, ordered room service that didn't arrive twice, housekeeping staff did not acknowledge the "no doorbell/do not disturb" lights (or use the doorbell at all). The buffet breakfast and lunch were good but the restaurants were hit or miss. The app did not correctly reflect which restaurants were open. The resort is definitely still getting its footing.
Stayed 4 nights in Dec 2025

6/10 Okay

Narinder

Liked: Cleanliness, room comfort
Disliked: Staff & service
All great apart from restaurants which is slow
Stayed 10 nights in Dec 2025