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The Westin Palace, Milan

5.0 star property
Luxury hotel connected to the convention centre in Milan with a restaurant

Photo gallery for The Westin Palace, Milan

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Terrace/patio
Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)
Executive Suite, 1 King Bed, Non Smoking
Serves lunch and brunch
Banquet hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Pet-friendly
The current price is NZ$628
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
Piazza Della Repubblica 20, Porta Nuova, Milan, MI, 20124
  • Place, Piazza della Repubblica
    ‪1 min walk‬
  • Place, Piazza del Duomo
    ‪4 min drive‬
  • Place, Cathedral of Milan
    ‪4 min drive‬
  • Airport, Milan (LIN-Linate)
    ‪11 min drive‬

Room options

View all photos for Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

Classic Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking

Grand Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Deluxe Suite, 1 Bedroom, Non Smoking | Living room

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Suite, 1 Bedroom, Non Smoking (Diplomatic, steam bath)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Presidential Suite, 1 Bedroom, Non Smoking, Terrace | Terrace/patio

Presidential Suite, 1 Bedroom, Non Smoking, Terrace

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Milan

The Westin Palace, Milan places you in the centre of Milan, connected to the convention centre and within just a 15-minute stroll of popular places like Corso Buenos Aires and Via Montenapoleone Fashion District. Highlights at this luxury hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, PanEVO Restaurant, serves Regional cuisine and is open for breakfast and dinner. The Lounge Bar is the hotel's own cocktail bar, serving drinks along with brunch and lunch. 12917 square feet (1200 square metres) of event facilities include 14 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and noon. There's also the convenience of valet parking. .Within a 30-minute walk of this 5-property class Central Station hotel, attractions include Piazza del Duomo and Cathedral of Milan.

What's nearby

  • Piazza della Repubblica - 1 min walk - 0.0 km
  • Teatro alla Scala - 19 min walk - 1.6 km
  • Galleria Vittorio Emanuele II - 4 min drive - 2.2 km
  • Piazza del Duomo - 4 min drive - 2.8 km
  • Cathedral of Milan - 4 min drive - 2.8 km

Getting around

  • Repubblica M3 Tram Stop - 2 min walk
  • Milan (XIK-Centrale Rail Station) - 11 min walk
  • Linate Airport (LIN) - 22 min drive

Restaurants

  • ‪Lantica Pizzeria Da Michele - ‬3 min walk
  • ‪STK Milan - ‬3 min walk
  • ‪Ristorante Acanto - ‬3 min walk
  • ‪Principe Bar - ‬3 min walk
  • ‪Radio Rooftop Bar - ‬4 min walk

About this property

The Westin Palace, Milan

Luxury hotel connected to the convention centre in Milan with a restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, 14 meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and a garden are also featured at the luxury The Westin Palace, Milan. Parking is available for a fee.

This 5-star Milan hotel is smoke free.

  • 231 guestrooms or units
  • 12 levels
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Built in 1950
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Palace, Milan offers 231 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets.

This Milan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan
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  • Spa
  • Pet-friendly
  • Free WiFi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (EUR 40 per day)
  • Valet parking on site (EUR 60 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to noon on weekends; EUR 38 for adults and EUR 38 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • PanEVO Restaurant
  • Terrazza PanEVO-Summer
  • The Lounge Bar

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels
  • Pay films

Food and drink

  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 31 January 2026 to 2 February 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per night
  • Maximum 1 (weight limit: 33 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 38 for adults and from EUR 38 for children
  • Self-parking fee: EUR 40 per day
  • Valet parking fee: EUR 60 per day
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number IT015146A1TN5XKYZH

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Milan Westin
Milan Westin Palace
Palace Milan
Palace Westin
Westin Palace Milan Hotel
Westin Milan Palace
Westin Palace
Westin Palace Hotel
Westin Palace Hotel Milan
Westin Palace Milan
The Westin Palace, Milan Hotel Milan
Westin Milan
The Westin Palace, Milan Hotel
The Westin Palace, Milan Milan
The Westin Palace, Milan Hotel Milan

Frequently asked questions

What is the cancellation policy at The Westin Palace, Milan?

The Westin Palace, Milan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Palace, Milan?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at The Westin Palace, Milan on 8 Nov 2025 start from NZ$599.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Palace, Milan?

Yep, The Westin Palace, Milan has a self car park for EUR 40 per day.

What makes The Westin Palace, Milan a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The Westin Palace, Milan.

Is The Westin Palace, Milan family-friendly?

You bet! With amenities such as children's meals and laundry facilities, it's no surprise that The Westin Palace, Milan is a hit with families.

Does The Westin Palace, Milan serve breakfast?

Yep, buffet breakfast is on offer on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to noon.

Is there a free airport shuttle available at The Westin Palace, Milan?

No, The Westin Palace, Milan does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Palace, Milan?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Palace, Milan?

Check-in begins at 2:00 PM. Check-out time is noon.

The Westin Palace, Milan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1000 reviews
Rating 8 - Good. 276 out of 1000 reviews
Rating 6 - Okay. 89 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edoardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jul 2025

10/10 Excellent

Jerzy

Stayed 1 night in Jul 2025

2/10 Terrible

Rasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the smill is very bad in the hotel and hotel is not clean
Stayed 5 nights in Jul 2025

6/10 Okay

Elenilson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I am a Marriot Bonvoy platinum elite. The AC on our room didn't work from the start. We talked to the concierge 3 different times about the AC. We stayed for 5 days. On the last day we were really upset because of the situation. The manager gave us like $120 Euro credit which for a 5 start hotel is nothing. Beautiful hotel, Beautiful city however that ruined it for us since it was really hot during that time.
Stayed 4 nights in Jun 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jul 2025

6/10 Okay

Marcus, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service
It's beautiful hotel but unfortunately we were without air conditioning for two of the three dys we stayed there.
Stayed 3 nights in Jul 2025

4/10 Poor

Julie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Staff were mostly rude. We have been overcharged since our check out by approx £300, despite us telling the receptionist that we did not have any room service or bar food as had been charged to our room. We now have the drama of having to claim this money back from overseas. Terrible behaviour
Stayed 2 nights in Jul 2025

8/10 Good

Kurt

Stayed 1 night in Jun 2025

4/10 Poor

Laura

Stayed 4 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in excellent location
Stayed 3 nights in Feb 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were wonderful.
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and exceptional conditions. Helped us navigate the city and provided transportation to wherever we needed. 10/10!
Stayed 1 night in May 2025

10/10 Excellent

Tracy, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning, the breakfast is lovely and the staff was great. It’s close to all the big tourist attractions and we thoroughly enjoyed our stay.
Stayed 4 nights in Apr 2025

2/10 Terrible

Ruwan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BARTHROOM SHOWER WAS GETTING BLOCKED, WATER FROM THE BARTHROOM TAPS WERE BROWN IN COLOUR. AC NOT WORKING. THIS IS DISGRACEFUL CONSIDERING WESTIN IS NOT A 1 STAR HOTEL. SWITCH YOUR AC ON, I KNOW YOU HAVE ONE. CHARGING CUSTOMERS GOOD MONEY FOR A ROOM AND NOT PROVIDING AC IS UNACCEPTABLE.
Stayed 2 nights in Apr 2025

8/10 Good

Chirine

Travelled with group
Liked: Cleanliness, staff & service
Good overall
Stayed 4 nights in Apr 2025

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff! Everyone from front desk to bar tenders made us feel very welcome, we will definitely return for a longer stay next time!
Stayed 1 night in Apr 2025

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice property and the staff is very friendly. However, my room was not ready when i arrived, understandable as we arrived about 3 hours before check in. The staff kept telling me the room hasn't been made up yet. I came back at 2, check in time, room still wasn't ready. Was finally able to get my room at 3:30. Turns out the room was ready, but they were doing construction on the rooms above and next to me, they just wanted to avoid me hearing them. Except 8 am the next morning they started again. It was a nice room with a nice view but the construction ruined our opportunity to rest and relax in the room.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel might be nice but customer service is rubbis

Booked a room for a colleague using my card. I needed to make a change to the reservation but by the time I got through to Hotels.com customer services, I missed the deadline. First, they tried to charge me £££ to change a 2 night reservation into one. I had to speak to the hotel directly. Not only the hotel was not understanding, the lady hung up on me, then denied doing so. Even though I paid, due to gdpr they refused to make a note on the reservation, that the guest was arriving at 11pm, and refused to wait for my email confirmation and respond to that. Took 3 calls and 2 emails to make the change and the people I dealt with, provided substandard customer service. Definitely not what I experience with other 5* hotels in Milan and around the world. My colleague travels a lot to Milan, but I will never book into the Westin again.
Stayed 2 nights in Mar 2025

4/10 Poor

Garry

Travelled with family
Disliked: Cleanliness
Very unhappy with condition of the rooms we were given. Sink was leaking, carpet was stained. Bad smell in the room.
Stayed 1 night in Apr 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed and pillows. Fantastic breakfast with lots of options to include honey on the comb! Would stay there again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Joanne

Stayed 1 night in Mar 2025

2/10 Terrible

Shin

Stayed 7 nights in Mar 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antonia at front desk was excellent, great service , well looked after
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Shocking sudden cancellation!

I booked 4 rooms for a a work trip With important clients and working crew. We only knew during check in time that one of the rooms was cancelled! I was shocked and embarrassed in front of this client… we waited for a long time at the front desk, finally the staff got my guest a room with a different rate. I asked for the reason of the sudden cancellation but she failed to tell me and asked me to check with your site, she didn’t even know it was booked via hotels.com, her record was Expedia!!!
Stayed 2 nights in Feb 2025