6/10 Okay
Shirley
Travelled with group
13 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay marred by chaotic breakfast. Speedy check-in with free biscuit; lift to top floor and a very clean pitchside twin room with bath and shower over. Shame no adjustable head as hard to wash without soaking hair (bath hat flattens style). Plenty of storage. Lots of lights, altough none very strong. Shame you can't open balcony doors. Quick response to change hair dryer when the first didn't work. Attended a party in Red Dot bar - fantastic buffet provided. DJ was host's own and I gather hotel's recommended person did not respond to enquiries. Decent sleep on good bed. Other guests rather noisy with corridor chats and doors banging. Good bedding. Breakfast - there was no room to sit down so placed in an ante room. Much further to carry each plate back but also long queues, ran out of bacon. It didn't feel like the wonderful post party breakfast we'd envisaged. None of the group could sit anywhere near each other. One staff member said it was always this way on a Sunday morn and another said it was out of the ordinary and they had never had everyone want breakfast at the same time before (9.30) but with check out at 11 it seems the most likely! I have stayed before for NYE and had a less convenient room but with breakfast well organised so I think this is a management issue. Letting huge volumes choose to sit as they wish (2 people on larger tables) is crying out for the chaos that we experienced. Disappointing end but the breakfast is 50% of the hotel experience!
Shirley
Stayed 1 night in Feb 2026
