6/10 Okay
Sara, bellevue
Travelled with family
18 May 2025
We checked into our room early and left to run some errands, when we returned, we found out the toilet didn't flush. I tried to call the front desk only to find out the phone didn't work. When I walked up to the desk they handed me a plunger. That didn't work, so they moved me to the second floor (I had requested a first floor room for my mom who doesn't do well in stairs). They have one elevator, which was in tht opposite corner of the hotel.
We had very loud neighbors who let their teen agers and young children run wild up and down the halls and in the common area until around 1230 AM. (Including stomping on bubble wrap at 1130pm) While this is not the fault of the hotel, I question why the staff didn't stop them as they ran around the common area, as I believe the noise was heard all over the hotel. The AC in our room did not cool below 70 degrees, despite having it set to 64.
I really, disappointed with my stay this time. This isy third time staying at this location and I have had positive experiences before.
Sara
Stayed 1 night in May 2025