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Castaways Resort & Spa Mission Beach

4.0 star property
Hotel on the beach, with 2 outdoor pools

Photo gallery for Castaways Resort & Spa Mission Beach

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view
Property grounds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Spa
  • Bar
  • Room service
  • Breakfast available
  • Pool
The current price is NZ$136
includes taxes & fees
13 May - 14 May

Explore the area

Map
2 Pacific Parade, Mission Beach, QLD, 4852
  • Mission Beach
    ‪2 min walk‬
  • Mission Beach Community Arts Centre
    ‪20 min walk‬
  • Dunk Island Beach
    ‪16 min drive‬

Room options

View all photos for Beachside House

Beachside House | Living room

Beachside House

Highlights

Garden
Separate dining area
Private plunge pool
Air conditioning
Kitchen
Mini-fridge
Dishwasher
LCD TV
  • 250 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Beachfront Island Suite

Beachfront Island Suite

Beachfront Island Suite

Highlights

Separate dining area
Air conditioning
Kitchenette
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront 2 Bedroom Apartment

Beachfront 2 Bedroom Apartment | Private kitchen

Beachfront 2 Bedroom Apartment

Highlights

Separate dining area
Air conditioning
Kitchenette
Mini-fridge
LCD TV
Blackout curtains
2 bedrooms
Ceiling fan
  • 67 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Beachfront Hotel Room

Beachfront Hotel Room

Beachfront Hotel Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Resort Room

Beachfront Resort Room

Beachfront Resort Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Rainforest Hotel Room; Separate Property - Economy Room

Rainforest Hotel Room; Separate Property - Economy Room

Rainforest Hotel Room; Separate Property - Economy Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 24.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Family Room

Beachfront Family Room

Beachfront Family Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 52 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Rainforest Resort Room; Separate Property - Economy Room

Rainforest Resort Room; Separate Property - Economy Room

Rainforest Resort Room; Separate Property - Economy Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Ceiling fan
Premium bedding
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Single Bed

View all photos for Beachfront Coral Sea Resort Room

Beachfront Coral Sea Resort Room

Beachfront Coral Sea Resort Room

Highlights

Air conditioning
Mini-fridge
LCD TV
Blackout curtains
Day bed
Ceiling fan
Premium bedding
Hairdryer
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

About the area

Mission Beach

Castaways Resort & Spa Mission Beach places you steps from Mission Beach and within a 10-minute stroll of Clump Mountain National Park. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A relaxing day at Drift Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. Plus you'll find free Wi-Fi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of train pick-up service. .Places within a 30-minute walk of this 4-property class Mission Beach hotel include Mission Beach Community Arts Centre and Djiru National Park.

What's nearby

  • Mission Beach - 2 min walk - 0.2 km
  • Clump Mountain National Park - 10 min walk - 0.9 km
  • Mission Beach Community Arts Centre - 20 min walk - 1.7 km
  • Cassowary Connection Nature Refuge - 4 min drive - 3.5 km
  • Dunk Island Beach - 16 min drive - 10.9 km

Getting around

  • Tully Station - 24 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 114 min drive

Restaurants

  • ‪King Reef Hotel Restaurant - ‬31 min drive
  • ‪Bingil Bay Cafe - ‬7 min drive
  • ‪Mission Beach Tavern - ‬8 min walk
  • ‪The Garage Bar and Grill - ‬7 min walk
  • ‪Plenty Restaurant and Bar - ‬7 min walk

About this property

Castaways Resort & Spa Mission Beach

Hotel on the beach, with 2 outdoor pools
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Castaways Resort & Spa Mission Beach, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers a fitness centre, a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Mission Beach hotel.

  • 44 guestrooms or units
  • 3 levels
  • 2 buildings
  • 161 sq ft of conference space
  • 15 sq. m of conference space
  • Built in 1987
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Castaways Resort & Spa Mission Beach offers 44 air-conditioned accommodations, which are accessible via exterior corridors, and features a hairdryer and an iron/ironing board. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested.

Drift Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Languages

English

Similar properties

Outdoor pool

Mission Reef Resort

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.7 out of 5, Exceptional, 657 reviews
The price is NZ$172
includes taxes & fees
6 May - 7 May
Mission Reef Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up shuttle (surcharge) from 7:00 AM to 6:00 PM
  • Train station shuttle at scheduled times, on request
  • Train station drop-off (surcharge)
  • Free covered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: AUD 10 to 35 for adults and AUD 10 to 35 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BUKO Restaurant

Things to do

  • 2 outdoor pools
  • Free beach club
  • Full-service spa
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini-fridge

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 161 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 per cent for credit card payments
The front desk is open daily from 7 AM - 7 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults and AUD 10 to 35 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Castaways Mission Beach
Castaways Mission Beach Resort
Castaways Resort Mission Beach
Mission Beach Castaways
Mission Beach Castaways Resort
Castaways Hotel On Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach
Castaways Resort And Spa Mission Beach
Castaways Resort On Mission Beach
Castaways & Mission Mission
Castaways Resort & Spa Mission Beach Hotel
Castaways Resort & Spa Mission Beach Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach

Frequently asked questions

What is the cancellation policy at Castaways Resort & Spa Mission Beach?

Castaways Resort & Spa Mission Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Castaways Resort & Spa Mission Beach?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Castaways Resort & Spa Mission Beach on 13 May 2025 start from NZ$135.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Castaways Resort & Spa Mission Beach?

Yep, Castaways Resort & Spa Mission Beach has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Castaways Resort & Spa Mission Beach?

Yep, Castaways Resort & Spa Mission Beach is a short 2-minute walk from Mission Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Castaways Resort & Spa Mission Beach?

Yep, Drift Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Castaways Resort & Spa Mission Beach have a pool?

Castaways Resort & Spa Mission Beach has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Castaways Resort & Spa Mission Beach a romantic place to stay?

Beachfront dining and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Castaways Resort & Spa Mission Beach.

Does Castaways Resort & Spa Mission Beach serve breakfast?

Yeah, cooked-to-order brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Castaways Resort & Spa Mission Beach?

No, Castaways Resort & Spa Mission Beach does not offer an airport shuttle service.

Is there a bar or restaurant at Castaways Resort & Spa Mission Beach?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Castaways Resort & Spa Mission Beach?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Castaways Resort & Spa Mission Beach?

No, only service animals are allowed.

Castaways Resort & Spa Mission Beach Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 280 out of 816 reviews
Rating 8 - Good. 299 out of 816 reviews
Rating 6 - Okay. 144 out of 816 reviews
Rating 4 - Poor. 69 out of 816 reviews
Rating 2 - Terrible. 24 out of 816 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Travelled with family
Liked: Staff & service, amenities
Unfortunately our stay coincided with the closure of the restaurant and bar. We only received notice if this the day prior to our stay. The location of the property is amazing but the building itself is showing signs of age. Definitely time for a renovation. The staff were all amazing. Unfortunately due to the restaurant and bar being closed we cut short our stay.
Stayed 3 nights in Apr 2025

6/10 Okay

Neli

Travelled with partner
Disliked: Cleanliness, staff & service
The hotel is quite outdated and does not look like in the photos.The room was reasonably clean, but the shower was dirty and the shower head was small. cheap and old.Does not stand up to a resort level. The pool was quite dirty with leaves and hair floating on the surface. The sandbags were also stained, old and the pool tables were dirty. The waiter came to our table three times but not even once they cleaned/wiped it down. The restaurant and bar were closed for three consecutive days, text message sent to the me in the morning when I was planning to have breakfast and coffee. $300 per night was not worth it.
Stayed 1 night in Apr 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Pools
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The location was faultless & stepping from veranda into pool was fantastic. However, it doesn’t look like the floors in the unit ever see a mop & generally was very run down. The food was terrific in the restaurant but the service left a lot to be desired. The staff seemed to put more emphasis on putting menu & cutlery out than serving the waiting guests. 3 times in a matter of hours 2 seperate bar staff looked right at me waiting, not only did they continue but then walked right past me multiple times without acknowledgement. All you have to do is let people know you see them & will be with them asap
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury beachfront hotel where you can walk for miles along the magnificent Mission Beach shoreline. Ideally located near the stinger net for swimming at the beach during the stinger season and within walkable distance to nearby alternative dining options. Gorgeous, refurbished pool to cool off in and plenty of comfy seating areas to gaze out to the views of Dunk Island. Most importantly the staff are attentive and super friendly!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful views, friendly staff, and delicious food, will definitely be back.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities
Upon check in staff were rude. Rooms were dirty due to age and are very outdated, grout in bathroom and bathroom tiles are disgusting. Pool was dirty and full of leaves and bottom of pool was slimy. I asked if they could clean pool but never got done.
Stayed 2 nights in Jan 2025

10/10 Excellent

MISS CLARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant hotel in a really beautiful location. Everything was spotless and comfortable and the beanbags in the pool were an excellent addition to a very comfortable stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Bed comfy, room clean.
Stayed 3 nights in Jan 2025

4/10 Poor

Deborah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Unfortunately the room I booked was not as expected view was interrupted by roof top. Room was noisy could hear sliding doors and toilet flushing For a resort I expected table service but had to order food and drinks from the bar Waiting time for drinks was too long Understaffed the staff that worked did an amazing job so dam busy not a good look been that busy Bed in room was too bloody small expected bigger Had to climb in a bath to use the shower Shower gel was empty had to call reception Complementary washing powder container empty Will most likely not stay there again Very disappointed traveler
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was great, far better than expected (and we did our homework looking at reviews prior). The restaurant and bar were expensive and it would have been great to see a local ale or 2 on tap. That said, the resort is a short walk from town. And that walk is part of the experience of mission beach.
Stayed 1 night in Jan 2025

6/10 Okay

Kelly

Disliked: Staff & service, amenities, property conditions & facilities
The location and view from my room was stunning. A sweet sleepy town with magnificent beach. The room was very dark and poorly lit. There were 2 pools and one could be just for children and one for adults trying to enjoy a peaceful holiday. I didn’t account for the noisy kids factor at this time of year, my bad. In room dining would have helped also.
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Poor experience

Poor experience. Unfortunately while waiting for our room to be available decided to grab a bite and couple Drinks. Stood at front of line for 25 minutes to be told to order at the table due to staff shortages. Young lady behind the bar was overwhelmed and doing her best whilst the manager was sitting at front desk. Waited a further 20 minutes at the table, still no drink or food. 45 minutes in total, went back to the bar and asked the young lady who made the drinks for our beer and wine not cocktails. She apologised and I felt awful for her. Made a complaint to the manager- male wasn’t interested and gave poor excuses and was bad luck pretty much. Room was average, pool was in a poor state missing tiles needs repair. Low on toiletries in the room all empty for the price we expected more. Trip was ruined before it started, definitely won’t go back.
Stayed 2 nights in Dec 2024

6/10 Okay

Gary

Stayed 1 night in Dec 2024

8/10 Good

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on evening after our road trip. The hotel was wonderful and the staff was great. Dinner was also wonderful. The only issue we had is the shower water drained all over the bathroom floor. Thus we had to use the clean white towels to soak up the water. Bad shower design. Other than that everything was wonderful.
Stayed 1 night in Nov 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
In writing i was advised reception open to 7 pm, i strived to arrive bt 7 pm , however reception actually closed at 6:30 pm, we found our key as detailed to us but assistance from catering staff was very vauge and we had great difficulty in locating or room which was isolated from main building of resort, a better detailed map shoould have been provided
Stayed 2 nights in Nov 2024

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly convenient location
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the beach. Very close to the stinger net for beach swimming, The Hotel pool is on your doorstep for some but not all units. Excellent staff in all areas and check in was very efficient.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service
Great spot. Great views.
Stayed 5 nights in Nov 2024

2/10 Terrible

Johanna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 start for Rainforest

The booking information advised the the property was separate feom the main resort but i didnt expect it to be on another street. The only "Castaways" about our accommodation was the sign. It was called "Rainforest" which suggests lush tropical gardens. Around the daggy pool, it was slightly tropical compared to the front of the building which look like a wasteland. Turns out we were staying in the staff accommodation building. Stomping in the room above us all the time. The car park was a old garden bed it seemed and the abilities of the staff to park in straight lines to allow other parking around the various trees was next to nill. The resort on the other hand was 5 star compared to our 1 star. And we only used the lobby for 10 minutes. A better description of location with a better price point to reflect "Rainforest " still would leave a sour taste.
Stayed 2 nights in Oct 2024

6/10 Okay

Antoinette

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff service needs improvement. Some training or a refresher in what constitutes good customer service might help.
Stayed 3 nights in Oct 2024

8/10 Good

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Wish they had microwave in room, an a bigger fridge the bar fridge was tiny.
Stayed 2 nights in Oct 2024