8/10 Good
Dennis
Travelled with family
30 Jun 2025
Liked: Staff & service, amenities
The hotel property seems too big for the staff to manage. They try hard, but this hotel is unnecessarily big and so problems arise. The parking lot is as big as Disneyland so arrival, checkin and luggage drop off is hard. When I got there, no one helped me with my luggage bc they were fawning over other guests - so I looked for a cart, lloaded my luggage and pushed the heavy cart into the hotel myself. I informed the checkout desk that this happened, who then send me to a dirty room. Filthy towels, toothbrushes, coffee cups, bottles in the room. I complained and was moved to a better room where we had a towel flecked with hairs -- I doubt if they were facial hairs.
And for a seaside resort in the summer, I was perplexed why the pool was drained. Its like throwing a birthday party without a cake. What's the point?
The staff and manager were very apologetic. But this place is just too big for them to manage. I would choose a different hotel next time.
Dennis
Stayed 2 nights in Jun 2025