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Pinewood Beach Resort and Spa

4.0 star property
Beachfront hotel with full-service spa

Photo gallery for Pinewood Beach Resort and Spa

Exterior
Bar (on property)
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Spa
The current price is NZ$410
includes taxes & fees
27 Nov - 28 Nov

Explore the area

View map
Diani Beach, P.O. Box 90521, Diani Beach, Kwale, 80100
  • Place, Galu Kinondo Beach
    ‪10 min walk‬
  • Place, Kaya Kinondo Sacred Forest
    ‪5 min drive‬
  • Place, Diani Beach
    ‪8 min drive‬
  • Airport, Mombasa (MBA-Moi Intl.)
    ‪61 min drive‬

Room options

View all photos for Deluxe Garden Suites

Deluxe Garden Suites

Deluxe Garden Suites

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Private bathroom
Bathrobes
Minibar
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden Room

1 bedroom, minibar, in-room safe, desk

Deluxe Garden Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Private bathroom
Bathrobes
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury ocean front Room

Luxury ocean front Room

Luxury ocean front Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Ocean Front Suite

1 bedroom, minibar, in-room safe, desk

Grand Ocean Front Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Separate bath and shower
Private bathroom
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Garden Suite

Premium Garden Suite

Premium Garden Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Separate bedroom
Ceiling fan
Private bathroom
Bathrobes
Minibar
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Garden View

Premium Room, Garden View

Premium Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Ceiling fan
Separate bedroom
Private bathroom
Bathrobes
Minibar
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the area

Diani Beach

At Pinewood Beach Resort and Spa you'll be within a 15-minute walk of Galu Kinondo Beach and 2.5 km (1.6 mi) from Kaya Kinondo Sacred Forest. Highlights at this beachfront hotel include 4 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Bahari Restaurant, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool loungers. A meeting room, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning English breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .In the area of this 4-property class Diani Beach hotel, you'll find Diani Beach.

What's nearby

  • Galu Kinondo Beach - 10 min walk - 0.9 km
  • Kaya Kinondo Sacred Forest - 5 min drive - 2.6 km
  • Diani Beach - 8 min drive - 6.6 km
  • Tiwi Beach - 28 min drive - 21.7 km
  • Mombasa Island - 52 min drive - 47.4 km

Getting around

  • Ukunda (UKA) - 25 min drive

Restaurants

  • ‪Havana Bar, Diani Beach - ‬11 min drive
  • ‪Lala Galu - ‬4 min drive
  • ‪Tapa Beach Bar - ‬7 min drive
  • ‪Pallet Cafe - ‬12 min walk
  • ‪Layover Cafe - ‬14 min drive

About this property

Pinewood Beach Resort and Spa

Beachfront hotel with full-service spa
Some rates at Pinewood Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Pinewood Beach Resort and Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and snorkelling.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers an outdoor pool, a fitness centre and a garden. Self parking is free.

Smoking is allowed in designated areas at this 4-star Diani Beach hotel.

  • 59 guestrooms or units
  • 2 levels
  • 20 buildings
  • 4 dining venues
  • Built in 1990
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Pinewood Beach Resort and Spa offers 59 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This Diani Beach hotel provides complimentary wireless Internet access.

Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

Similar properties

On the beach, white sand, scuba diving, snorkelling
Diani Reef Beach Resort & Spa - Your Beachfront Bliss Awaits
  • Pool
  • All-inclusive
  • Kids pool
  • Parking included
4.0 out of 5, Very good, 374 reviews
The price is NZ$303
includes taxes & fees
28 Nov - 29 Nov
Diani Reef Beach Resort & Spa - Your Beachfront Bliss Awaits

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site

Food and drink

  • Daily English breakfast available 7:00 AM to 10:00 AM for a fee: USD 25 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bahari Restaurant
  • Jahazi Bistro
  • Peponi Restaurant
  • Tamu Snack Grill

Things to do

  • Beach volleyball
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Well-lit path to entrance

More

  • 2 floors
  • 20 buildings
  • Banquet hall
  • Built in 1990
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 03 May and 09 June.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pinewood Beach Resort and Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 100.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 40
  • Christmas Eve (24 December) Gala Dinner per child: USD 20 (from 2 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 40
  • New Year's Eve (31 December) Gala Dinner per child: USD 20 (from 2 to 11 years old)
  • Gala Dinner on 02 April per adult: USD 24
  • Gala Dinner on 02 April per child: USD 12 (from 2 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately USD 25 per person
  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 25 (one-way), (from 3 to 11 years old)
  • A late check-out fee will be charged
  • Rollaway bed fee: USD 100.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Pinewood Beach Resort and Spa.

Property is also known as

Pinewood Beach Resort Mombassa
Pinewood Beach Resort
Pinewood Beach Mombassa
Pinewood Beach
Pinewood Beach Resort Ukunda
Pinewood Beach Ukunda
Pinewood Beach Resort Diani Beach
Pinewood Beach Diani Beach
Hotel Pinewood Beach Resort and Spa Diani Beach
Diani Beach Pinewood Beach Resort and Spa Hotel
Pinewood Beach Resort and Spa Diani Beach
Pinewood Beach
Pinewood Beach Resort
Hotel Pinewood Beach Resort and Spa
Pinewood Beach Resort Spa
Pinewood Beach Diani Beach
Pinewood And Spa Diani
Pinewood Beach Resort Spa
Pinewood Beach Resort and Spa Hotel
Pinewood Beach Resort and Spa Diani Beach
Pinewood Beach Resort and Spa Hotel Diani Beach

Frequently asked questions

Is parking available at Pinewood Beach Resort and Spa?

Yep, Pinewood Beach Resort and Spa has a free self car park.

How much does it cost to stay at Pinewood Beach Resort and Spa?

As of 25 Nov 2025, prices found for a 1-night stay for 2 adults at Pinewood Beach Resort and Spa on 27 Nov 2025 start from NZ$409.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Pinewood Beach Resort and Spa?

Yep, Pinewood Beach Resort and Spa is a short 10-minute walk from Galu Kinondo Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Pinewood Beach Resort and Spa?

Yep, there is an onsite spa at Pinewood Beach Resort and Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pinewood Beach Resort and Spa have a pool?

Pinewood Beach Resort and Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pinewood Beach Resort and Spa?

Pinewood Beach Resort and Spa features a full-service spa, an outdoor pool and 4 restaurants.

What makes Pinewood Beach Resort and Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pinewood Beach Resort and Spa.

Does Pinewood Beach Resort and Spa serve breakfast?

Sure does, English breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Pinewood Beach Resort and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pinewood Beach Resort and Spa?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pinewood Beach Resort and Spa?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Pinewood Beach Resort and Spa?

No, pets and service animals are not allowed.

Pinewood Beach Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 28 reviews
Rating 8 - Good. 4 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 0 out of 28 reviews
Rating 2 - Terrible. 2 out of 28 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TUYIZERE

Stayed 3 nights in Jul 2025

8/10 Good

ali

Stayed 3 nights in Jul 2025

10/10 Excellent

CarolAnne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
On the beach, lush foliage, relaxing atmosphere, good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sharon

Stayed 4 nights in Jun 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home freshly cooked natural food not an e number in sight. Lovely relaxed atmosphere,. Spacious bedroom and balcony. Considerate owners who we think have got it just right. Wonderful staff etc etc
Stayed 9 nights in Jan 2025

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ambiance
Stayed 1 night in Sep 2024

2/10 Terrible

Remona

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Someone that work at the property (I think someone working housekeeping) stole $100 out of my purse that was in the room. I reported it to the property and they asked me if I used the safe and I told them that my partner did and that my money was stolen out of my purse that was in the room. They told me that it is rare and I should have used the safe. How terrible. No apology or anything. I shouldn’t have to take every dollar out of my purse and lock it away everytime I return back to the resort. I was there celebrating my birthday not being a guard for my personal belongings inside of my a room I paid thousands for. Will never visit this resort again!! And what a shame because the kitchen staff were so nice
Stayed 7 nights in Sep 2024

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect relaxing holidays

We loved our stay. Nice rooms, really good food and super friendly staff. Definitely would go back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were professional, polite and very graceful. The front desk ,the bar service and the dining staff both for breakfast and dinner were friendly and very personable. I appreciated that they moved us to a suite (to accommodate one more person ) and upon welcoming me us there was a sign at the main entrance with my family’s name and our USA flag welcoming us. That was quite surprising and a great touch. Will definitely recommend and stay again. Best PEREZ/ USA
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Pinewood was amazing. Although the public areas are a little bit dated the quality of the rooms and the exceptional service by all the staff was above my expectations. From the gardeners to the chefs everyone goes out of their way to make your stay very memorable. I am sure if you choose the Pinewood you won’t be disappointed. I will return for sure! Great job everyone, especially the owner for creating such a special place with special people.
Stayed 8 nights in Jun 2024

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was spectacular. Will definitely be back here. Very nice staff. Very nice management team.
Stayed 1 night in Jun 2024

10/10 Excellent

David R

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tranquil stay in beautiful surroundings. Excellent communal areas, easy access to good beach. High standard and good choice of food for half board. Good selection available for other meals if required. Reasonable prices for drinks. Convenient transfer back to local airstrip. A small, well appointed boutique hotel. Best of all, excellent staff and service.
Stayed 3 nights in Apr 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at Pinewood Beach Resort

We had an absolutely lovely stay at the Pinewood Beach Resort. Everything was great, everyone in the staff was helpful, warm and welcoming, the buildings and decorations are inspired by local traditions. Food was excellent. Loved having dinner on the beach! Last but not least the beach and the garden is incredible beautiful. Will definitely come back!
Stayed 4 nights in Jul 2025

10/10 Excellent

Theresia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wunderbar!

Das Pinewood Resort ist ein sehr schönes Hotel mit ausgesprochen freundlichem Personal. Wir haben uns während unserem Aufenthalt sehr wohl gefühlt und waren mit dem Zimmer mit Meerblick wahrlich zufrieden. An Essen und Getränken fehlt es dann dem tollen Personal nie, lediglich im Restaurant beim Abendessen und Frühstück ist es immer sehr warm da es weniger Durchzug gibt. Besonders empfehlenswert ist das Dinner am Strand am Dienstag und Donnerstag! Herzlichen Dank an das ganze Team und besonders James und Grace!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect holiday. Friendliest staff ever. Great food. So clean. No complaints.
Stayed 7 nights in Mar 2025

10/10 Excellent

Tone Beate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place

Spent three nights with my six years old son after a safari. Great beach, amazing staff, good food. We did not even go out from resort during our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good...

Good point 1. Greatly hrlpful and kind staffs 2. Good facilities 3. Nice food especially dinner time. Generally perfect place for relaxation. Need to improve 1. Internet is slow 2. Spa needs to be expanded.
Stayed 5 nights in Sep 2023

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2021

8/10 Good

Viktoriia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ruhiges kleines Hotel, guter Service
Stayed 7 nights in Dec 2020

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Klein aber fein!

Sehr gutes Boutique Hotel. Zuvorkommendes und hilfsbereites Personal. Essen war auch sehr gut und trotz den wenigen Gästen vielseitig. Wir würden jederzeit wieder dort buchen.
Stayed 3 nights in Dec 2020

2/10 Terrible

Arne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware of Credit Card Fraud

We where 2 couples that stayed 4 nights at Pinewood in end of February . Location, food, staff attention and infrastructure is top notch. UNFORTUNATELY, the experience was completely destroyed when we returned home to Norway and learned that we had been charged twice for the stay on our cards. Immediately, we contacted the hotel in good faith and asked them to refund us. After 8 weeks with several e-mails and phones we have not received the refund as promised by the Hotel Resident Manager Pamela Mshai. Consequently, we where left with no other choice than to report the case as fraud to bank and fiscal police.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die ganze Anlage ist sehr gepflegt; der Garten so, wie man sich einen tropischen Garten vorstellt. Die Zimmer haben alles, was man braucht. Besonders schön ist die große Terrasse, wo man ganz im privaten entspannen kann. Das Personal sehr freundlich und das Essen ausgezeichnet und abwechslungsreich.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
delizioso hotel vicino al mare,buona gestione attenta alle varie necessita'.,buona la cucina e la pulizia generale
Stayed 9 nights in Jan 2019