Serviced Apartments in Monroe

This place… where to start. We took a chance on it because some of the reviews said it wasn’t that bad but we should have listened to the reviews that said otherwise. The property in general is just old. Old stained carpet, bathrooms that haven’t been updated since early 2000s, etc. The staff were nice but we could tell they could care less about the place & their jobs. They take their smoke breaks right outside the front entrance so you’re forced to walk through smoke when entering the hotel. Cleaning crew argued about giving us more towels when we had clearly already used the only two we were originally given. I left early in the morning and came back around 8:30 when they were still in the hallway cleaning the rooms, when I entered I saw they finally gave us more towels but that was it. Nothing in our room had been cleaned (beds not made, trash not taken, etc.) the only thing they did was put a stack of towels on the toilet seat. When I asked the lady in the hallway if they would mind doing our room because I was leaving again and would not be in the room until later in the evening she said “you’re wanting a full service” like I was crazy for wanting our room cleaned. Overall I would say this is a “get what you pay for” type of place but the price we actually paid for this room was absolutely absurd for what we got. Would not recommend and would not stay again.

I would like to begin by recognizing a staff member who was exceptionally friendly and helpful during our visit. Her professionalism and positive attitude stood out, and she truly deserves recognition for her efforts. Unfortunately, our experience with the accommodations did not meet expectations. The condition of the room did not accurately reflect the images or descriptions provided on the website, which makes it difficult for guests to make informed decisions—especially for short stays. The shower curtain was not properly installed, and the bathtub was in poor condition, with visibly chipped paint and a discolored, yellowish-brown appearance. It appeared unsanitary to the point that shower shoes felt necessary. Additionally, the towels and washcloths looked worn and discolored, and the complimentary soap appeared to have been previously used and repackaged. There was also a noticeable odor in the room. It may also be helpful for the property to clearly communicate if it primarily accommodates traveling construction workers, as this was not indicated online. The parking lot was predominantly occupied by large work trucks, and most guests appeared to be in work attire, which may influence expectations for other travelers. Overall, the condition of the room was distressing for my family. My 15-year-old was visibly upset upon seeing the accommodations, and I did not feel comfortable allowing my 10-month-old to stay in that environment.

Dirty bathroom and floor. Beds are hard and worn. Staff nice. Outdoor room entrance. Parking is very tight. Breakfast as usual, only hot waffles. No sausage, bacon, biscuits, gravy, no powdered eggs 😆. I knew what I signed up for, just didn't expect it to be this lame. The people in other rooms didn't seem to notice other people were sleeping. Have their party and not keeping noise down. The weekend had a lot going on with activities in the area and this hotel was far less than all the other hotels in the area. Most of the other hotels jumped their price to $200-250 per night. This hotel stayed average of 125.00 per night, Thurs-Sunday. I have been coming to Monroe for the last eight years during this weekend for bmx races. First time at this hotel, not again. I'll pay the premium for another hotel next year. In the end, it's a sub par Quality Inn. We have stayed at many Quality Inn hotels in the past that are great. Also note, this hotel is not in the greatest part of Monroe. Stay in a hotel in west Monroe. My two cents.