8/10 Good
Barbara
19 Jun 2025
Liked: Cleanliness, staff & service, amenities
I like this place, my husband and I have visited several times when it was the Holiday Inn Sunspree Resort. I didn’t even realize that the Catalonia was the same place until I had already reserved and paid for it. Also noticed after the 24hr. Cancellation period. but I already see that the new management is not going to maintain the adult comfort that has always been.This property has beautiful potentials and maybe they could consider older adults 21 years old and up or at least adults only, the mood of a resort can depend on this, just too many children and babies at this particular time. Nor have I ever seen such an extreme scouting from the excursion department walking around approaching the guest, very noticeable, but they were very welcoming, contrary to the lady who I would guess is their manager, who followed them around at times, she is not welcoming, no manners, rude and didn’t greet just staring at you looking mean while the reps spoke to the guests, but she showed very poor professionalism and no people skills at all. Kindness and hospitality is very important in order to draw the interest of civilized people.
Barbara
Stayed 3 nights in Jun 2025