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Hyatt Zilara Rose Hall - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Hyatt Zilara Rose Hall - Adults Only - All Inclusive

One Bedroom Swim Up Suite | View from room
Couples treatment room(s), sauna, hot tub, steam room, body wraps
Couples treatment room(s), sauna, hot tub, steam room, body wraps
Front of property
Couples treatment room(s), sauna, hot tub, steam room, body wraps

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa pool
  • Spa
  • Parking included

Explore the area

View map
Rose Hall Road, Montego Bay, Saint James
  • Place, Three Palms Ocean Course
    ‪10 min walk‬
  • Place, Half Moon Golf Course
    ‪13 min walk‬
  • Place, Montego Bay Convention Centre
    ‪14 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪13 min drive‬

Room options

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

9.0 out of 10
Wonderful
(36 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

7.8 out of 10
Good
(19 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

View from room

Ocean View Double

8.0 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean Front Double

Ocean Front Double

Ocean Front Double

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up King

Swim Up King

Swim Up King

8.6 out of 10
Excellent
(15 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Garden view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Double

Swim Up Double

Swim Up Double

7.6 out of 10
Good
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Garden view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Junior Suite King

View from room

Ocean View Junior Suite King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Junior Suite King

View from room

Swim Up Junior Suite King

8.0 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Ocean Front Grand Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 106 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

One Bedroom Ocean View Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite King

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Ocean view
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite King

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite King

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • 63 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Resort View Double

8.4 out of 10
Very good
(6 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

8.2 out of 10
Very good
(14 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Grand Butler)

47-inch flat-screen TV with satellite channels, TV, DVD player

Suite (Grand Butler)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
  • Ocean view
  • 112 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Zilara Rose Hall - Adults Only - All Inclusive. Within just a 10-minute stroll, you'll find Three Palms Ocean Course and Half Moon Golf Course. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Z Spa can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 hot tubs and nightclub. 50000 square feet (4500 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also the convenience of free valet parking. .Within a 20-minute drive of this 5-property class Montego Bay property, attractions include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Three Palms Ocean Course - 10 min walk - 0.8 km
  • The Shoppes at Rose Hall - 12 min walk - 1.1 km
  • Half Moon Golf Course - 13 min walk - 1.1 km
  • Montego Bay Convention Centre - 14 min walk - 1.2 km
  • Rose Hall Great House - 3 min drive - 2.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 15 min drive

Restaurants

  • ‪Choicez - ‬4 min walk
  • ‪Urban Heat by FlavorZ - ‬3 min walk
  • ‪Grindz - ‬1 min walk
  • ‪Jamaican Rootz - ‬16 min walk
  • ‪Jerk Shack at the Hyatt Ziva Rose Hall - ‬2 min walk

About this property

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hyatt Zilara Rose Hall - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Georgian property also offers outdoor tennis courts, a sauna and a fitness centre. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 234 guestrooms or units
  • 5 levels
  • 2 buildings
  • 9 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • 50000 sq ft of conference space
  • 4500 sq. m of conference space
  • Built in 2014
  • Nightclub
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers 234 accommodations with DVD players and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 47-inch flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Housekeeping is provided on request.

Z Spa has massage/treatment rooms and couples treatment room(s). Services include body wraps and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Rose Hall Adults Only All Inclusive
Hyatt Zilara Rose Hall Adults Only – All Inclusive
Hyatt Zilara Rose Hall - Adults Only - All Inclusive Montego Bay

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Hyatt Zilara Rose Hall - Adults Only - All Inclusive has free valet parking.

Are there any beaches close to Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

The closest beach to Hyatt Zilara Rose Hall - Adults Only - All Inclusive is Doctor's Cave Beach (10.8 km).

Is there a spa on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Yep, Z Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps and body scrubs.

Does Hyatt Zilara Rose Hall - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Zilara Rose Hall - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Hyatt Zilara Rose Hall - Adults Only - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with Private jetted baths, hydromassage showerheads and pillowtop beds.

What makes Hyatt Zilara Rose Hall - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Is Hyatt Zilara Rose Hall - Adults Only - All Inclusive family-friendly?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, Hyatt Zilara Rose Hall - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 6 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Zilara Rose Hall - Adults Only - All Inclusive?

There is a golf course next to Hyatt Zilara Rose Hall - Adults Only - All Inclusive.

Hyatt Zilara Rose Hall - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 876 out of 1396 reviews
Rating 8 - Good. 292 out of 1396 reviews
Rating 6 - Okay. 138 out of 1396 reviews
Rating 4 - Poor. 45 out of 1396 reviews
Rating 2 - Terrible. 45 out of 1396 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kyle

Stayed 7 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities
Room was clean. Pools clean, restaurants were fantastic.
Stayed 4 nights in Oct 2025

10/10 Excellent

Taba

Stayed 7 nights in Oct 2025

2/10 Terrible

Kiara

Stayed 3 nights in Oct 2025

10/10 Excellent

Ekaterine

Stayed 4 nights in Oct 2025

10/10 Excellent

Nhu

Stayed 4 nights in Oct 2025

10/10 Excellent

DeAngelo Donta

Liked: Cleanliness, amenities, property conditions & facilities
Everything!! I got here right before the hurricane and let me tell you the staff has still gone above and beyond to make sure all needs are met!! With all the personal trials and tribulations the staff has still been A1 and the corporate office has been beyond accommodating!! 1000 out of 10 highly recommend will definitely be back again!!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have so many positive things I can say about this place and the staff. The staff has been so incredible during this tough time in Jamaica. Taking care of me and being away from their families. I’m really appreciative of everyone here doing their best after a category 5 hurricane. I said I wouldn’t come back to Jamaica ever again but I will definitely be back at the Hyatt zilara in a few years. I hope Jamaica can rebuild and citizens can get back to their lives soon. I’m sad for this island but the hospitality from everyone is top tier.
Stayed 5 nights in Oct 2025

10/10 Excellent

Carla

Stayed 4 nights in Oct 2025

4/10 Poor

Jessica

First room shower handle kept falling off. First night was great entertainment at the “club”. My son woke up next day with some bites on his back. Thought mosquitos got to him. This day we had booked an excursion through the vendors they offer at the hotel. More bites the next day down the side of his back and legs. I reported it to the hotel and they changed our room. They also gave him medicine, Benadryl and a steroid.

10/10 Excellent

Angela

Stayed 6 nights in Oct 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The level of care from the staff was refreshing. The food was outstanding. The room was beautiful and stocked with all we needed. Thank you 😊
Stayed 3 nights in Sep 2025

10/10 Excellent

Taufiq

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and great food
Stayed 6 nights in Aug 2025

8/10 Good

latoya

We paid for the Adult side but most restaurants are on family friend side. Food was blah. They don’t switch out or stir to keep food looking fresh. Ice machine was broke on our floor. Rooms took to long to get cleaned. Restaurants and bars to spaced out felt like I was on a marathon. Gym was very nice. Courtney, Nicholas and Nicholai in the bar and dining area was very attentive and friendly. It was under construction
Stayed 3 nights in Oct 2025

10/10 Excellent

Jasmine

Stayed 4 nights in Oct 2025

8/10 Good

ALICIA, Sunrise

Liked: Staff & service
Disliked: Cleanliness
The hotel it self and common areas like pool and beach areas and restaurants were great but the room its self and hallways leading to rooms were dirty. Rug in hallways looked like it needed to be cleaned badly. My room which was a swim up room smelled musty. There was hair in the shower, the chairs in room were stained. I was greatly disappointed in the cleanliness and presentation of the room. As for the remainder of the hotel it was beautiful. The service is great. Everyone is very kind. Food and drinks also very good. I am not sure i would return to this resort due to cleanliness of it.
Stayed 2 nights in Oct 2025

10/10 Excellent

Daya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Victoria Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This visit was so very important for my husband and I as it doubled as a surprise Birthday trip and our anniversary getaway. And the staff didn’t miss a beat. They were kind, discreet with each surprise planned and extremely on point not to mention super hospitable. And the rooms surpassed all expectations especially when it came to cleanliness. The food at each restaurant was amazing. The drinks kept flowing and the lounge at night was an excellent place to vibe at or turn up. Also get the spa experience it is a true experience Tenisha has healing hands. Hands down one of our best resort experiences. My husband isn’t a fan of repeat trips, but he expressed more than once that he wants to come to the Hyatt Zilara Montego Bay AGAIN. So that says a lot about our experience.
Stayed 4 nights in Oct 2025

8/10 Good

Diontray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the beach view here
Stayed 4 nights in Oct 2025

10/10 Excellent

Damon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

Kellene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect 💯

Amazing resort all the way around. Clean, friendly, and the perfect for enjoying a grown anniversary. The gym was my favorite part of the resort and they delivered on the variety of plant-based selections. I had so many options and all were delicious.
View from our beachfront balcony
Livingroom view
Stayed 3 nights in Oct 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice. All the restaurants were amazing.
Stayed 3 nights in Oct 2025

6/10 Okay

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice beach and beautiful balcony and swim up rooms are a nice amenity
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool side Music Disco style heavy bass over tracked with repetative and very loud bass continuosly played from 9am to 5pm, with no escape! Not the best entertainment for the majority demographic of the resort guests.
Stayed 7 nights in Oct 2025

6/10 Okay

John

Travelled with partner
We have been to four other Hyatt all-inclusive resorts and this one was a disappointment. The dinning was limited, the buffet was not like the other Hyatts. The maid service was fair…multiple calls to get it right. The staff at other properties are more attentive.
Stayed 6 nights in Oct 2025