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Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Where to?

Dates

July 2025

August 2025

Private beach, white sand, sun-loungers, beach umbrellas

6 bars/lounges, swim-up bar, poolside bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

includes taxes & fees

19 July - 20 July

Explore the area

Rose Hall, Montego Bay, Saint James

Half Moon Golf Course
‪13 min walk‬
Montego Bay Convention Centre
‪14 min walk‬
Rose Hall Great House
‪3 min drive‬
Montego Bay (MBJ-Sir Donald Sangster Intl.)
‪12 min drive‬

Room options

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

Very good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Ocean view
Sleeps 4
1 King Bed

Double

Excellent

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Sleeps 4
2 Double Beds

Ocean Front Double

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Ocean view
Sleeps 4
2 Double Beds

Ocean View Double

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Ocean view
Sleeps 4
2 Double Beds

Resort View King

Good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
1 King Bed

One Bedroom Ocean Front Butler Suite

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

101 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

King

Wonderful

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Sleeps 4
1 King Bed

Club King

Very good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

Fridge

Flat-screen TV

Pillow menu

46 sq m
Resort view
Sleeps 4
1 King Bed

Ocean View Junior Suite King

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

61 sq m
Ocean view
Sleeps 3
1 King Bed

Club Double

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

Fridge

Flat-screen TV

Pillow menu

46 sq m
Resort view
Sleeps 4
2 Double Beds

Ocean View Butler Junior Suite

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

96 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

61 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Resort View King

Good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
1 King Bed

Resort View Double

Very good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
2 Double Beds

Swim Up Double

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
2 Double Beds

Ocean Front Junior Suite King

Good

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

61 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Resort View Double

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
2 Double Beds

Ocean Front Junior Suite Double

Exceptional

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

61 sq m
Ocean view
Sleeps 4
2 Double Beds

Swim Up King

Wonderful

Highlights

Furnished balcony or patio

Individually decorated

Air conditioning

Connecting rooms available

Fridge

Flat-screen TV

Pillow menu

Ceiling fan

46 sq m
Resort view
Sleeps 4
1 King Bed

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Hyatt Ziva Rose Hall - All Inclusive. Within steps you'll find Jamaica Beaches and Three Palms Ocean Course within a 15-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Zen Spa can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Choicez, serves international cuisine and is open for breakfast, lunch and dinner. With 6 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a hot tub. There's also the convenience of free valet parking. .Within a 20-minute drive of this 5-property class Montego Bay property, attractions include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

Half Moon Golf Course - 13 min walk - 1.1 km
Montego Bay Convention Centre - 14 min walk - 1.2 km
Cinnamon Hill Golf Course - 2 min drive - 2.2 km
White Witch of Rose Hall Golf Course - 3 min drive - 2.2 km
Rose Hall Great House - 3 min drive - 2.2 km

Getting around

Montego Bay (MBJ-Sir Donald Sangster Intl.) - 13 min drive

Restaurants

‪Urban Heat by FlavorZ - ‬8 min walk
‪Lobby Bar - ‬5 min drive
‪Choicez - ‬4 min walk
‪The Jerk Hut - ‬6 min drive
‪Waves Restaurant - ‬4 min walk

About this property

Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Hyatt Ziva Rose Hall - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This Georgian property also offers a complimentary children's club, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

387 guestrooms or units

5 levels

4 buildings

7 dining venues

6 bars or lounges

50000 sq ft of conference space

4645 sq. m of conference space

Manager's reception (free)

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Business facilities

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Pool or billiards table

Terrace

Garden

Beauty salon

Newspapers in lobby (free)

Bellhop

Lift

Smoking in designated areas

Water dispenser

Coffee shop

Bar by the pool

Swim-up bar

Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zen Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

One Bedroom Swim Up Suite | View from room

On private beach
Pool
Hot tub
All-inclusive

includes taxes & fees

28 July - 29 July

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Free secured, uncovered valet parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

6 bars/lounges
7 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar
Free daily manager's reception
Snack bar/deli

Restaurants on site

Brazil
Calypzo
Choicez
Di Roza
Fuzion

Things to do

18-hole adjacent golf course
2 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Fitness classes
Free children's club
Full-service spa
Gym
Hot tub
Paddleboard
Playground
Sauna
Steam room
Yoga classes

Family friendly

2 outdoor pools
Arcade/game room
Free children's club
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Business centre
Conference centre (50,000 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

4 buildings
5 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Designated smoking areas
Eco-friendly cleaning products used
Georgian architecture
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Down comforter
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

32-inch flat-screen TV with premium digital channels
IPod dock
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar
Refrigerator

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Individual decor
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

For any questions, please contact the property using the information on the booking confirmation

This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Ziva

Hyatt Ziva All Inclusive

Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall All Inclusive Montego Bay

Ziva Hyatt

Ziva Rose Hall

Hyatt Ziva Rose Hall Hotel Montego Bay

Hyatt Ziva Rose Hall Montego Bay

Hotel Hyatt Ziva Rose Hall Montego Bay

Montego Bay Hyatt Ziva Rose Hall Hotel

Hotel Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall All Inclusive

Hyatt Ziva Rose Hall Montego

Hyatt Ziva Rose Hall All Inclusive Hotel Montego Bay

Hyatt Ziva Rose Hall All Inclusive Hotel

Hyatt Ziva Rose Hall All Inclusive Montego Bay

Hyatt Ziva Rose Hall All Inclusive

Hotel Hyatt Ziva Rose Hall – All Inclusive Montego Bay

Montego Bay Hyatt Ziva Rose Hall – All Inclusive Hotel

Hotel Hyatt Ziva Rose Hall – All Inclusive

Hyatt Ziva Rose Hall – All Inclusive Montego Bay

Hyatt Ziva Rose Hall

Hyatt Ziva Rose Hall Inclusive

Hyatt Ziva Rose Hall All Inclusive

Hyatt Ziva Rose Hall – All Inclusive

Hyatt Ziva Rose Hall - All Inclusive Montego Bay

Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Rose Hall - All Inclusive?

As of 3 Jul 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Rose Hall - All Inclusive on 19 Jul 2025 start from NZ$801.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Hyatt Ziva Rose Hall - All Inclusive has free valet parking. Onsite parking is limited.

Are there any beaches close to Hyatt Ziva Rose Hall - All Inclusive?

Yep, Hyatt Ziva Rose Hall - All Inclusive is a short 2-minute walk from Jamaica Beaches. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Hyatt Ziva Rose Hall - All Inclusive?

Yep, Zen Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hyatt Ziva Rose Hall - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Ziva Rose Hall - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Ziva Rose Hall - All Inclusive?

Hyatt Ziva Rose Hall - All Inclusive features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes Hyatt Ziva Rose Hall - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Ziva Rose Hall - All Inclusive.

Is Hyatt Ziva Rose Hall - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Hyatt Ziva Rose Hall - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hyatt Ziva Rose Hall - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Hyatt Ziva Rose Hall - All Inclusive?

No, Hyatt Ziva Rose Hall - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Rose Hall - All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Rose Hall - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Rose Hall - All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Hyatt Ziva Rose Hall - All Inclusive?

There is a golf course next to Hyatt Ziva Rose Hall - All Inclusive.

Hyatt Ziva Rose Hall - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Amy

Travelled with family

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is very close to Montego Bay Airport. The beach is protected from waves and easily swimmable. There’s a good variety of food open anytime of the day. My only criticism is that connecting room doors are thin so if you end up with a noisy neighbor, it can be a little loud.

Stayed 3 nights in Mar 2025

10/10 Excellent

Renee

Travelled with family

3 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was beautiful. Everyone was warm, accommodating, and friendly.. One side was for families and the other was adults only. Great food and entertainment. Beautiful beaches.Safe!

Stayed 4 nights in Mar 2025

4/10 Poor

AnnMaria

25 Mar 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Rooms are dated, plumbing was poor at best.

Stayed 4 nights in Feb 2025

10/10 Excellent

Brandy

Travelled with family and small children

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice resort, staff were very friendly and helpful entire stay.

Stayed 3 nights in Mar 2025

10/10 Excellent

Melissa Fisher

Travelled with family

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would like more vegan options but overall wonderful

Stayed 3 nights in Mar 2025

10/10 Excellent

Edgar

Travelled with family

23 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property, great food, fun for the entire family.

Stayed 4 nights in Mar 2025

8/10 Good

neil

Travelled with family

22 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it was ok. food was not great. drinks were meh. the pool was great, the beach was great... the buffett as good and consistent. jerk hut was really good . its an all inclusive.. and felt like that

Stayed 5 nights in Mar 2025

8/10 Good

Aditya

Travelled with group

21 Mar 2025

Liked: Cleanliness, room comfort

Comfortable and Relaxing Stay

We stayed at **Hyatt Ziva Montego Bay** from **March 13th - March 17th, 2025**. Overall, it was a good experience. The **food and drinks** were consistently good throughout the resort, with the **Jerk Hut** being a standout option. Our **check-in experience was underwhelming**—both the **front desk and valet service** could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the **third day**, we interacted with **Onique at the front desk**, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a **nice ocean-facing room**, which we appreciated. A downside of our stay was the experience with the **Palya representatives**, who were **overly aggressive** in pushing their services. At one point, they were **rude and even raised their voice at my wife**, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured. We stayed in **Building 2**, where the rooms felt somewhat **dated**, while our friends in **Building 3** had more updated accommodations. If booking, a room in uilding 3 may be a better choice. Despite some areas for improvement, we had a pleasant stay overall.

Stayed 3 nights in Mar 2025

10/10 Excellent

Teresa

Travelled with family and small children

19 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic for what we wanted - escape from normality?

Stayed 4 nights in Nov 2024

8/10 Good

mozlifa

19 Mar 2025

Stayed 5 nights in Jan 2025

8/10 Good

Aditya

Travelled with group

18 Mar 2025

Liked: Cleanliness, staff & service, room comfort

Nice and relaxing stay

We stayed at Hyatt Ziva Montego Bay from March 13th - March 17th, 2025. Overall, it was a good experience. The food and drinks were consistently good throughout the resort, with the Jerk Hut being a standout option. Our check-in experience was underwhelming—both the front desk and valet service could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the third day, we interacted with Onique at the front desk, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a nice ocean-facing room, which we appreciated. A downside of our stay was the experience with the Palya representatives, who were overly aggressive in pushing their services. At one point, they were rude and even raised their voice at my wife, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured. We stayed in Building 2, where the rooms felt somewhat dated, while our friends in Building 3 had more updated accommodations. If booking, a room in Building 3 may be a better choice. Despite some areas for improvement, it was an overall pleasant stay

Stayed 1 night in Mar 2025

8/10 Good

Tracey

Travelled with family

15 Mar 2025

Liked: Staff & service, amenities, property conditions & facilities

Some of the staff were so pleasant and customer service was generally good. Most of the food was very good. Drinks were poured "generously" The room was beautiful and and acceptably clean. (Not great, but not gross). Grounds were well kept and waiters and housekeeping throughout were mostly accomodating, pleasant, and prompt. Our stay included the butler service. If it had not been for Tony Ann, one of the team (of 3) assigned to our room, i would have totally regretted the extra cost. She was amazing, attentive, professional. She went beyond expectations of attention to our needs. That said, i felt like most of the following was because of the other two butlers: (sorry, not naming. Not trying to get anyone fired) Some of the amenities fell short. Daily bar and snacks promised, but overlooked even on request. Closest ice machine was out of order the entire 6 days. Request for supply took a very long time.

Stayed 5 nights in Mar 2025

8/10 Good

Luciano

14 Mar 2025

Stayed 5 nights in Dec 2024

10/10 Excellent

Jaynee

Travelled with group

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great trip

Stayed 3 nights in Mar 2025

8/10 Good

James

8 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

8/10 Good

Nichloas

Travelled with family

8 Mar 2025

Liked: Cleanliness, amenities, property conditions & facilities

Luxury price for good experience.

Stayed 5 nights in Mar 2025

10/10 Excellent

jeanette diann

4 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Ronald Rosado

3 Mar 2025

Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family

3 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Travelled with partner

3 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff went above and beyond to ensure our stay was wonderful.

Stayed 3 nights in Feb 2025

8/10 Good

Sara, freeport

2 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place

Stayed 5 nights in Jan 2025

8/10 Good

Marsha

Travelled with family

2 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is quite beautiful at this Hotel... Staff was friendly and service was excellent... Food choices were great the best was the French Restaurant delicious!!! We would love to visit again sometime!!

Stayed 4 nights in Feb 2025

6/10 Okay

Maria

28 Feb 2025

Liked: Cleanliness, property conditions & facilities

The food was just not very good and the service not friendly. Most of the people were just not happy to be working there.

Stayed 4 nights in Feb 2025

10/10 Excellent

Laura, Pasadena

25 Feb 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

10/10 Excellent

Corey

Travelled with family, Travelled with partner

25 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything about this resort is wonderful with the nicest staff. They treat you like family.

Stayed 4 nights in Feb 2025

Hyatt Ziva Rose Hall - All Inclusive

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Ocean View King

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Resort View King

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Ocean View Junior Suite King

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Deluxe Resort View King

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Ocean Front Junior Suite King

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Deluxe Resort View Double

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Ocean Front Junior Suite Double

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Swim Up King

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Hyatt Ziva Rose Hall - All Inclusive

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Hyatt Zilara Rose Hall - Adults Only - All Inclusive

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

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