See all properties
Save

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Aerial view
9 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Presidential Suite | Beach/ocean view
Poolside bar
Lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
The current price is NZ$903
includes taxes & fees
30 June - 1 July

Explore the area

Map
Lot 59A Freeport, Montego Bay, Saint James
  • Freeport Peninsula
    ‪1 min walk‬
  • Montego Bay Cruise Ship Terminal
    ‪20 min walk‬
  • Sunset Beach Resort Au Natural Beach
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King

Preferred Club Junior Suite Ocean View Swim-Out King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Swim-Out Double

View from room

Preferred Club Junior Suite Ocean View Swim-Out Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Preferred Club Master Suite Ocean Front | Living area

Preferred Club Master Suite Ocean Front

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
LCD TV
  • 108 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean Front King

1 bedroom, free minibar, in-room safe, individually decorated

Junior Suite Ocean Front King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Private spa tub

Junior Suite Garden View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Junior Suite Garden View King

Junior Suite Garden View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Presidential Suite

Preferred Club Presidential Suite | Beach/ocean view

Preferred Club Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
  • 178 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Swim-Out

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front Swim-Out

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 108 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

1 bedroom, free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Ocean View

Bathroom

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite Junior With Garden View

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior With Ocean View

Bathroom

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior With Garden View

Bathroom

Suite Junior With Garden View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Double Suite Junior With Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Double Suite Junior With Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Double Suite Junior With Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Ocean View

Bathroom

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Ocean View

1 bedroom, free minibar, in-room safe, individually decorated

Double Suite Junior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Junior With Ocean View

Bathroom

Suite Junior With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

You may also like

Ad
Private beach, white sand, sun-loungers, beach umbrellas

Hyatt Ziva Rose Hall - All Inclusive

Montego Bay
  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.4 out of 5, Excellent, 1,006 reviews
The price is NZ$813
includes taxes & fees
13 July - 14 July
Hyatt Ziva Rose Hall - All Inclusive

About the area

Montego Bay

A luxury stay in Montego Bay awaits you at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive. Within steps you'll find Freeport Peninsula and Montego Bay Yacht Club within a 10-minute stroll. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing day at Secrets Spa by Pevonia can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. The restaurant, Seaside Grill, is open for breakfast, lunch and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. 8058 square feet (749 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find a casino, free Wi-Fi in public areas and an outdoor tennis court. .Within a 15-minute drive of this 5-property class Montego Bay property, attractions include Montego Bay Cruise Ship Terminal and Jamaica Beaches.

What's nearby

  • Freeport Peninsula - 1 min walk - 0.0 km
  • Montego Bay Cruise Ship Terminal - 20 min walk - 1.7 km
  • Sunset Beach Resort Au Natural Beach - 3 min drive - 1.3 km
  • Montego Bay Marine Park - 8 min drive - 5.1 km
  • Doctor's Cave Beach - 9 min drive - 6.7 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 23 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Jerky's Bar and Grill - ‬4 min drive
  • ‪Coco Cafe - ‬1 min walk
  • ‪Montego Bay Yacht Club - ‬12 min walk
  • ‪KFC - ‬5 min drive

About this property

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

  • 1 building
  • 350 guestrooms or units
  • 5 levels
  • 9 dining venues
  • 2 bars by the pool
  • Conference rooms
  • 8058 sq ft of conference space
  • 749 sq. m of conference space
  • Built in 2010
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Swim-up bar
Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers 350 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa by Pevonia has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Dutch, English, German, Spanish

Similar properties

Sundeck

Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,004 reviews
The price is NZ$904
includes taxes & fees
6 July - 7 July
Secrets Wild Orchid Montego Bay - Luxury - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 9 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Mountain
  • El Patio
  • Himitsu
  • Seaside Grill
  • World Cafe

Things to do

  • 2 outdoor pools
  • 33 slot machines
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Casino (1,410 square foot of space)
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gaming table
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Personal motorised watercraft
  • Pilates classes
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,058 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Montego Bay St. James
Montego Bay St. James Secrets
Secrets James Luxury
Secrets James Luxury All Inclusive
Secrets Montego Bay St. James
Secrets St. James Montego Bay Luxury
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Secrets St James Inclusive
Secrets St. James Montego Bay Luxury All Inclusive Hotel
Secrets St. James Luxury All Inclusive Hotel
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Luxury All Inclusive All-inclusive property
Hotel Secrets St. James Montego Bay - Luxury – All Inclusive
Secrets St. James Montego Bay Luxury All Inclusive
Secrets St James All Inclusive
Secrets St. James Luxury All Inclusive
Secrets St. James Montego Bay Luxury – All Inclusive
Secrets St James All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

As of 16 Jun 2025, prices found for a 1-night stay for 2 adults at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive on 30 Jun 2025 start from NZ$902.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is on Jamaica Beaches. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, Secrets Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive have a pool?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive.

Is Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive family-friendly?

No, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Yep, they've got a lounge bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 1010 reviews
Rating 8 - Good. 233 out of 1010 reviews
Rating 6 - Okay. 141 out of 1010 reviews
Rating 4 - Poor. 75 out of 1010 reviews
Rating 2 - Terrible. 62 out of 1010 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

jonathan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a quiet friendly staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Jackie

Stayed 4 nights in Mar 2025

4/10 Poor

Daniel

Travelled with partner
My wife and I have traveled to other resorts with more attention to details that this resort. To start; we arrived pass 3 pm to the resort and we had to wait 45 min to 1 hour for our room to be ready. In the meanwhile, the reception was noisy and chaotic. Everyone is trying to sell you upgrades on the room you reserved and I felt if you don't upgrade the keep you waiting. Food was very low quality; fruit, salad and in general any food looked from 1 or 2 days behind. The only good restaurant of the many for dinner was the italian but good luck to be able to dine there. The asian restaurant that we tried the fist night was so bad that we did'nt eat. Really how difficult is to make fryed rice ??. Breakfast, as long as you ask for a eggs cooked in front of you you will be safe from food poison. The worse part was that when we checked in; the front desk staff never requested my credit card, but i figured they problably have my credit card that I used to hold my reservation. 2 days later our key rooms stopped working; so I called the front desk and i was informed that they deactivated my keys because they need my credit card. The staff was very very rude and made me feel like a deliquent. I have never felt that under-appreciate than in this resort. I will definitily will never come back to this resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 3 nights in Mar 2025

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful spot but needs a little love and food could be improved. Overall atmosphere was very nice.
Stayed 3 nights in Feb 2025

6/10 Okay

Avery

Stayed 4 nights in Feb 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly a gem of a property in Jamaica. Location and amenities. Pools and beaches spectacular. Ocean view room incredible and spacious. Cleaning staff friendly and accommodating. Some incredibly welcoming and accommodating staff. Some staff could use additional support and or training in customer service and friendliness. Restaurant wait times were excessive. However many options to choose from. Premium brand liquor supply was very limited. Nightly entertainment enjoyable. Putting aside some negatives, this trip overall was excellent.
Stayed 5 nights in Feb 2025

8/10 Good

Thomas

Liked: Cleanliness, room comfort

improve this

breakfast buffet need staff to direct dinners to various stations for different items, waffles here, omlets here, ect.
Stayed 5 nights in Feb 2025

2/10 Terrible

Jerome

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into the room and it was not clean with sand on the ground. Stains on the chairs and coach. Furniture has noticeable wear and tear. House keeping did not fulfill a request on the 1st day, After 2 calls. Concierge had to go to house keeping to fulfill the request. Also the food was horrible. If you like raisins in your potato salad you will like the food. Jamaica Resturant was good and the Italian was good. But breakfast sucks everytime. Customer service needs a lot of work. 0 out of 10 do not recommend. However Kimisha and the concierge team was great. The sales team Claire and Akeem was great otherwise not the best in terms of interactions with staff.
Stayed 6 nights in Feb 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly Grant

Liked: Cleanliness, amenities, property conditions & facilities
Service in the bar areas were slow! Sometimes they were kinda grumpy! You stood there a bit before they would ask what you wanted! I know there are sometimes and certain people might not be the kindest to them, but the average person sees this as rude!!!
Stayed 5 nights in Feb 2025

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, amenities
The property was spotless all employees very nice food was very good the room was very nice my butler was not alway available the phone i was givin to call him didnt work for me...im handicap and in a chair everything eas easy to get around on the resort and they allowed my husband and i to enter in waiting in lines...if u are handicap this is the place to go
Stayed 4 nights in Jan 2025

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Was my third time vacationing on property and definitely won't be my last!
Stayed 3 nights in Jan 2025

4/10 Poor

NATALIA

Travelled with family
Liked: Cleanliness
There is a serious problem with dinning logistics, having to wait 30 tables or more than 3 hours to sit down (also de electronic devices dont work), all beach chairs were taken at 6am without ever seeing also many guest woken up at that time, no show on the hitt class that was on the itinerary, end of the year party was a total mess
Stayed 8 nights in Dec 2024

6/10 Okay

Paulette B

Travelled with family
Liked: Amenities
Need to teach front disk staff how to deal and treat cheap tickets customers to be equal to their own customers
Stayed 7 nights in Jan 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Excellent vacation spot

Excellent vacation spot! Thoroughly enjoyed the property, bed, and services! Buildings needed some upkeep, maintenance and upgrading.
Stayed 9 nights in Jan 2025

4/10 Poor

Crystal

Stayed 3 nights in Dec 2024

10/10 Excellent

Carissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancée decided to take a vacation for the New Year. Secrets was one of the best hotels I’ve visited thus far. Staff were extremely friendly, hotel was clean, and food was amazing. Definitely will be returning in the near future for a family trip.
Stayed 3 nights in Jan 2025

8/10 Good

Shamika

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place just be mindful of the charges
Stayed 6 nights in Dec 2024

10/10 Excellent

Denise

Stayed 3 nights in Dec 2024

10/10 Excellent

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great place, food and drinks
Stayed 3 nights in Dec 2024

10/10 Excellent

Joy A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were treated with respect, our requests were met in a timely manner. Due to the recent hurricane there were some cracks in the tile work. Otherwise no problem
Stayed 7 nights in Dec 2024

8/10 Good

Samantha Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a large property because it is 3 resorts in 1. Ask for a tour on your first day. Beautiful water. Don't even bother with the Mexican restaurant.
Stayed 4 nights in Nov 2024