2/10 Terrible
Elisabeth
17 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I entered my room there were cig ashes on the bed, the room smelled of smoke, the bed looked like it had been made then had people sit on it. The floor was dirty and the bathroom wasn't clean. Toilet looks like it's never been cleaned then there were brown tried smears of something on the wall. I went to the front desk within 5 mins of checking in to ask for a new room. Front desk was very unprofessional. I was given a new room only to find the door lock was held together with duct tape. I did not enter that room. I went to the front desk again and asked for a refund. I was told I could not get a refund and to call the manager in the morning. I asked for a receipt or print out and was denied both. I then asked for it to be hand written. I was given a ripped piece of paper with scribbles on it that wouldn't be read. This trip was a cross country trip on my own. I was now in a different state with no place to stay. This hotel was not safe nor clean. The gym was closed. The breakfast area was full of storage and very dirty. The hallways had trash on the ground and dirt scrusted on the walls. The front area of the hotel was full of litter on the ground by the front door, over grown weeds, filthy doors/windows. At that point I should have never stepped foot in the hotel ... I was just desperate to find a place to sleep a few hours then hit the road again plus I had already booked and paid for this room. 2 weeks later I have yet to speak with the manger/owner or get a refund
Elisabeth
Stayed 1 night in Aug 2025