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The Kartrite Resort & Indoor Waterpark

Property class: 4

Photo gallery for The Kartrite Resort & Indoor Waterpark

Water park
Creator video - submitted by UnderDogGetaways
Business centre
Courtyard
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services
The current price is NZ$495
includes taxes & fees
30 Apr - 1 May

Explore the area

View map
555 Resorts World Drive, Monticello, NY, 12701
  • Place, The Kartrite Resort & Indoor Waterpark
    ‪1 min walk‬
  • Place, Concord Monster Golf Course
    ‪2 min drive‬
  • Place, Resorts World Catskills
    ‪4 min drive‬

Room options

View all photos for Suite, Multiple Beds (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds (4 Waterpark passes)

9.2 out of 10
Wonderful
(9 reviews)
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Balcony (4 Waterpark Passes)

9.2 out of 10
Wonderful
(15 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

7.4 out of 10
Good
(14 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark Passes)

7.0 out of 10
Good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds (4 Waterpark Passes)

9.2 out of 10
Wonderful
(37 reviews)
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed (4 Waterpark Passes)

7.8 out of 10
Good
(28 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Patio (4 Waterpark Passes)

9.0 out of 10
Wonderful
(12 reviews)
  • 46 sq m
  • Sleeps 8
  • 1 Double Sofa Bed, 4 Single Beds and 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Family Suite, Multiple Beds, Balcony (4 Waterpark Passes)

8.4 out of 10
Very good
(21 reviews)
  • 46 sq m
  • Sleeps 8
  • 4 Single Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

8.8 out of 10
Excellent
(84 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Patio (4 Waterpark Passes)

9.6 out of 10
Exceptional
(4 reviews)
  • 79 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds, Patio (4 Waterpark passes)

8.0 out of 10
Very good
(4 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Patio (4 Waterpark Passes)

8.0 out of 10
Very good
(1 review)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite, Multiple Beds (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, Multiple Beds (4 Waterpark Passes)

7.0 out of 10
Good
(18 reviews)
  • 39 sq m
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Balcony (4 Waterpark Passes)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Balcony (4 Waterpark Passes)

8.4 out of 10
Very good
(8 reviews)
  • 79 sq m
  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds, Patio

Smart TV, iPod dock

Deluxe Suite, Multiple Beds, Patio

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, Multiple Beds, Balcony

  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Patio, Corner

  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Balcony, Corner

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Grand Suite, Multiple Beds, Balcony, Corner

  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Family Suite, Multiple Beds, Balcony (Bunkroom)

  • Sleeps 8
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, Multiple Beds, Balcony

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Grand Suite, Multiple Beds, Balcony, Corner (Corner)

Grand Suite, Multiple Beds, Balcony, Corner (Corner) | Balcony

Grand Suite, Multiple Beds, Balcony, Corner (Corner)

  • Sleeps 8
  • 1 King Bed, 1 Double Sofa Bed and 2 Queen Beds

About the area

Monticello

A family-friendly stay in Monticello awaits you at The Kartrite Resort & Indoor Waterpark. Within steps you'll find The Kartrite Resort & Indoor Waterpark and Concord Monster Golf Course within a 20-minute stroll. Highlights at this hotel include 5 restaurants, 2 bars/lounges and a water park. .At the hotel's own poolside bar, you can stop for a drink. Enjoy the indoor swimming pool, outdoor swimming pool, 24-hour gym and lazy river. Additionally, you'll find a sauna, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. .Attractions within a 30-minute drive of this 4-property class Monticello hotel include Resorts World Catskills and Bethel Woods Center For The Arts.

What's nearby

  • The Kartrite Resort & Indoor Waterpark - 1 min walk - 0.0 km
  • Concord Monster Golf Course - 2 min drive - 1.5 km
  • Resorts World Catskills - 4 min drive - 2.9 km
  • Monticello Casino and Raceway - 9 min drive - 9.6 km
  • LEGOLAND® New York - 46 min drive - 60.5 km

Getting around

  • Newburgh, NY (SWF-Stewart Intl.) - 57 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Monticello Bagel Bakery - ‬7 min drive
  • ‪Dunkin' - ‬5 min drive
  • ‪Burger King - ‬5 min drive
  • ‪Empire Lounge - ‬5 min drive

About this property

The Kartrite Resort & Indoor Waterpark

The Kartrite Resort & Indoor Waterpark offers its guests a water park (surcharge), a lazy river, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a business centre and meeting rooms. An outdoor pool, an indoor pool, and a children's pool are also featured at the family-friendly The Kartrite Resort & Indoor Waterpark.

This 4-star Monticello hotel is smoke free.

  • 324 guestrooms or units
  • 7 levels
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2019
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
  • Bar by the pool
The Kartrite Resort & Indoor Waterpark offers 324 air-conditioned accommodations with laptop-compatible safes and free newspapers. This accommodation offers separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, designer toiletries and complimentary toiletries.

Smart televisions are featured in guestrooms. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Resort view
Resorts World Catskills Casino
Monticello
  • Pool
  • Spa
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,108 reviews
The price is NZ$352
includes taxes & fees
30 Apr - 1 May
Resorts World Catskills Casino

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 10 to 25 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bixby's Derby
  • Eat.Eat.Eat
  • Harvey’s Wallbanger
  • Surfside Grill
  • The Highline

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Hiking/biking trails
  • Indoor pool
  • Lazy river
  • Outdoor pool
  • Playground
  • Rock climbing
  • Ropes course
  • Sauna
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Water park
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Built in 2019
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • IPod dock
  • Smart TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday:
  • Children's pool
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 25.0 per stay.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 78 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Internet access
  • Laundry facilities
  • Parking
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 to 25 per person
  • A late check-out fee will be charged
  • Crib (infant bed) fee: USD 25.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Kartrite Resort Indoor Waterpark Monticello
Kartrite Resort Indoor Waterpark Monticello
Kartrite Indoor Waterpark Monticello
Resort The Kartrite Resort & Indoor Waterpark Monticello
Monticello The Kartrite Resort & Indoor Waterpark Resort
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort Indoor Waterpark
The Kartrite Hotel Indoor Waterpark
Kartrite Resort Indoor Waterpark
Kartrite Indoor Waterpark
Resort The Kartrite Resort & Indoor Waterpark
The Kartrite Indoor Waterpark
The Kartrite Resort Indoor Waterpark
The Kartrite Resort & Indoor Waterpark Hotel
The Kartrite Resort & Indoor Waterpark Monticello
The Kartrite Resort & Indoor Waterpark Hotel Monticello

Frequently asked questions

Does The Kartrite Resort & Indoor Waterpark have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

How much does it cost to stay at The Kartrite Resort & Indoor Waterpark?

As of 29 Apr 2026, prices found for a 1-night stay for 2 adults at The Kartrite Resort & Indoor Waterpark on 30 Apr 2026 start from NZ$495, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Kartrite Resort & Indoor Waterpark have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Kartrite Resort & Indoor Waterpark?

The Kartrite Resort & Indoor Waterpark features a 24-hour health club, an outdoor pool and an indoor pool. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.

What makes The Kartrite Resort & Indoor Waterpark a romantic place to stay?

Poolside dining and a bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Kartrite Resort & Indoor Waterpark.

Is The Kartrite Resort & Indoor Waterpark family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as cots/infant beds in the guestrooms, it's no surprise that The Kartrite Resort & Indoor Waterpark is a hit with families.

Are there hot tubs in the rooms at The Kartrite Resort & Indoor Waterpark?

No, but there are deep-soaking baths in the guestrooms.

Does The Kartrite Resort & Indoor Waterpark serve breakfast?

Sure does, buffet brekkie is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at The Kartrite Resort & Indoor Waterpark?

No, The Kartrite Resort & Indoor Waterpark does not offer an airport shuttle service.

Is there a bar or restaurant at The Kartrite Resort & Indoor Waterpark?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Kartrite Resort & Indoor Waterpark?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Kartrite Resort & Indoor Waterpark?

No, only service animals are allowed.

Is there a golf course on site at The Kartrite Resort & Indoor Waterpark?

There isn't one on site, but Concord Monster Golf Course is a short 16-minute walk away.

The Kartrite Resort & Indoor Waterpark Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1118 out of 2135 reviews
Rating 8 - Good. 427 out of 2135 reviews
Rating 6 - Okay. 281 out of 2135 reviews
Rating 4 - Poor. 140 out of 2135 reviews
Rating 2 - Terrible. 169 out of 2135 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Hilda, amittyville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2026

10/10 Excellent

Labeat

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfectly fine
Stayed 2 nights in Jan 2026

10/10 Excellent

Fanta

Stayed 2 nights in Jan 2026

10/10 Excellent

KARA

Liked: Cleanliness, amenities, property conditions & facilities
This indoor water park is family friendly. It has minimal options that are open for food on premises but it is fun to just get away with your family for the weekend.
Stayed 3 nights in Jan 2026

10/10 Excellent

Paola

Stayed 1 night in Jan 2026

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff were great, very friendly and helpful. We had a family suite and the bunk room was perfect! We all enjoyed the room and the waterpark. Will definitely stay there again
Stayed 1 night in Jan 2026

6/10 Okay

Laura

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While we enjoyed our stay overall, our experience at the restaurant was unfortunately disappointing. We waited over an hour to be seated, and once seated, it took an additional hour for our food to arrive. When the food did come, it was cold and did not meet expectations. The staff appeared overwhelmed, and while they were courteous, the service delays significantly impacted our dining experience. We hope this feedback is helpful and that improvements can be made, as the resort itself has great potential.
Stayed 1 night in Jan 2026

6/10 Okay

Lori

Staff. The staff could be vastly improved. In that, there should be more.
Stayed 1 night in Jan 2026

8/10 Good

Jennifer

Stayed 4 nights in Jan 2026

2/10 Terrible

Adnan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
One of the worst customer service manager was extremely rude made us wait for room hours while our room was ready didnt listen to me what i was saying and talked very very rudely i even emailed them about this issue but never heard back from them i cant believe such a nice place with this kind of employ i was there from collaboration but not feeling like promoting them at all
Stayed 1 night in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great place kids loved it
Stayed 1 night in Jan 2026

10/10 Excellent

Johan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff and clean rooms
Stayed 1 night in Jan 2026

2/10 Terrible

Ashley

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

2/10 Terrible

Peter

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Room was decent. Front desk was good. Water park terrible. Understaffed. Garbage cans overflowing. Closed down all rides for over an hour. They said it was for cleaning. That is nonsense. No cleaning was done.Dont go there. They advertise a free shuttle to resorts casino but when we asked for it they said it was out of season. On a holiday weekend they had shut down most food options. My advice would be spend your money somewhere else
Stayed 1 night in Jan 2026

10/10 Excellent

Chelsea Alicia

Stayed 2 nights in Dec 2025

10/10 Excellent

Simont

Travelled with family
Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay at kartrie ,the staff was very pleasant and helpful. The room was clean and the bed was very comfortable. I would definitely stay again. Thanks
Stayed 1 night in Jan 2026

8/10 Good

Louie, Jackson Heights

Travelled with family
Check-in was good. Everything else was okp
Stayed 1 night in Jan 2026

10/10 Excellent

Vincent

Stayed 2 nights in Jan 2026

8/10 Good

Holly

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Pool was fun perfect for my 8 year olds and 4 year old. Breakfast was not included and WAY to expensive in the hotel
Stayed 2 nights in Jan 2026

10/10 Excellent

Elvia

Stayed 1 night in Jan 2026

10/10 Excellent

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The waterpark was absolutely amazing, and clean. The entire staff was friendly and eager to help in anyway.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mark

Stayed 1 night in Jan 2026

10/10 Excellent

Selena

Stayed 1 night in Jan 2026

10/10 Excellent

Aterica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Jan 2026