4/10 Poor
Elyse
18 Oct 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
It was my first time at this Ramada but I booked a room because I trusted the brand. It’s in a busy part of Montreal and the building is older. This is all fine except that when I arrived in my room the door lock did not work. It had a plastic swinging door latch instead. I did express that the door lock did not work to reception and they called a handyman who said there was a trick to locking the door and that he would show me.
He proceeded to show me how to unlock the door from the outside through the card swipe. I guess he assumed I was an idiot for not figuring out how to get into a basic hotel room. When I expressed that it was the INTERNAL lock that did not work he showed me that if someone was going to get into my room with the key that it wouldn’t stop them anyway and that the plastic swinging door latch was fine. I expressed that this was not ok and requested my room to be switched.
I’m pretty easy going, but I do think a door that locks properly is a basic necessity (and ask).
What is also unacceptable is that the person helping me (handyman), who treated me like an idiot, made it seem like I was the one with the problem about the door not being able to lock properly.
To top it off — the morning after the stay I was checking out when a man (who also stayed at the Ramada) ran in, in a panic, telling reception that his car got stolen from the lot.
It might be worth having someone from the Ramada organization do an audit of the building and location.
Elyse
Stayed 1 night in Oct 2025