2/10 Terrible
Verified traveller
Travelled with family and small children
3 Aug 2019
I was not able to check in and get into the hotel so I could not stay there.  It was a nightmare situation.  We arrived late due to problems with renting our car.  I tried to contact hotel several times since I knew we would arrive past 10:00 pm.  Arrived at 11:00 and everything was locked and dark.  I knocked on all doors incidling night-door and finally someone who I thought was manager leaned out the window above and just said quiet.  He never came to the door and I continued to knock and speak German but no response.  With no place to sleep, my 15 yo son contacted his new coach at 12:30 am and had to sleep in his new football academy close to this town in Schlotheim.  I was moving my son to his new school for 13 months.  The manager of hotel called me the next day and I explained the situation and nightmare and he said he would refund the room amount but I need to contact Expedia.  Please refund $81.15 itinerary#7452843050169.  I am in South Africa now so I can’t call.  I can call if needed when I return Aug 19.  Thank you for your assistance.  - Todd
Verified traveller
Stayed 1 night in Jul 2019










