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Hotel City Palace

3.0 star property

Photo gallery for Hotel City Palace

A nighttime cityscape with illuminated buildings and a view through a metal fence.
A conference room with beige chairs and a wooden table, an air conditioning unit on the wall, and a brick-patterned wall.
A hotel room with a bed, a chair, a window with curtains, and a view of the city at night.
A hotel lobby with a staircase, a reception desk, and a door with a digital display.
A hotel reception area with a reception desk, a sofa, a TV mounted on the wall, and a patterned wall design.

Reviews

5.2 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room
  • Room service

Explore the area

View map
121, City Terrace, Walchand Hirachand Marg, Mumbai, Maharashtra, 400 001
  • Place, Mohammed Ali Road
    ‪8 min walk‬
  • Place, Crawford Market
    ‪12 min walk‬
  • Place, Marine Drive
    ‪18 min walk‬
  • Airport, Mumbai (BOM-Chhatrapati Shivaji Intl.)
    ‪57 min drive‬

Room options

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About the area

Mumbai

At Hotel City Palace you'll be within just a 10-minute stroll of St George Hospital and St. Xavier's College. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include laundry facilities, dry cleaning/laundry services and multilingual staff. There's also free self parking, along with the convenience of free train pick-up service. .Attractions within a 30-minute walk of this 3-property class Fort hotel include Colaba Causeway and Marine Drive.

What's nearby

  • Mohammed Ali Road - 8 min walk - 0.7 km
  • Crawford Market - 12 min walk - 1.1 km
  • Flora Fountain - 12 min walk - 1.1 km
  • Bombay High Court - 14 min walk - 1.2 km
  • Marine Drive - 18 min walk - 1.5 km

Getting around

  • Chhatrapati Shivaji Maharaj Terminus Railway Station - 3 min walk
  • Mumbai CSMT Station - 6 min walk
  • Chhatrapati Shivaji International Airport (BOM) - 45 min drive

Restaurants

  • ‪Aram Restaurant - ‬3 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Pancham Puriwala - ‬1 min walk
  • ‪Aaram Vada Pav - ‬2 min walk
  • ‪Shree Janta Chai - ‬4 min walk

About this property

Hotel City Palace

There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel City Palace. Self parking is free.

This 3-star Mumbai hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Hotel City Palace offers 54 air-conditioned accommodations with a safe and free toiletries. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead.

This Mumbai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

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Elphinstone Hotel
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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
3.9 out of 5, Good, 222 reviews
The price is NZ$78
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free train station pick-up shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel City Palace

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 700 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 1500 per vehicle (return, maximum occupancy 3)
  • Airport shuttle fee per child: INR 1200 (return), (from 5 to 12 years old)
  • Rollaway bed fee: INR 700 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Up to 2 children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

City Palace Hotel
City Palace Mumbai
Hotel City Palace
Hotel City Palace Mumbai
Hotel City Palace Hotel
Hotel City Palace Mumbai
Hotel City Palace Hotel Mumbai

Frequently asked questions

Is parking available at Hotel City Palace?

Yep, Hotel City Palace has a free self car park.

Are there any beaches close to Hotel City Palace?

The closest beach to Hotel City Palace is Juhu Beach (18.4 km).

Is there a free airport shuttle available at Hotel City Palace?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel City Palace?

Yep, you can grab a meal at Hotel City Palace's onsite restaurant.

What time are check-in & check-out at Hotel City Palace?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel City Palace?

No, pets and service animals are not allowed.

Hotel City Palace Reviews

Reviews

5.2
Rating 10 - Excellent. 2 out of 38 reviews
Rating 8 - Good. 7 out of 38 reviews
Rating 6 - Okay. 11 out of 38 reviews
Rating 4 - Poor. 7 out of 38 reviews
Rating 2 - Terrible. 11 out of 38 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness

Not the greatest.

Small dirty room. No bathroom, shared down the corridor.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

MICHEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A EVITER! HOTEL IMMONDE SALE-QUI VEUT SURFACTURER

j ai réservé cet hotel a mon arrivee a Bombay a 01h00 du matin. Le réceptionniste a voulu nous donner une chambre qui au dernier étage avec un plafond de 1.80 metre sale et qui sentait le moisi et sans salle de bain privée. Il voulait nous louer une chambre plus chere alors que sur votre site il etait convenu d avoir une chambre avec salle de bain privée. Après discussion et ennervement nous avons eu une chambre au 4 eme étage pas grande et sale ou nous avons passé une nuit très mauvaise. Au retour de notre itineraire sur l inde nous avions reservé le même hotel, cette fois le réceptionniste très désagréable n a rien voulu savoir et voulait nous donner la chambre du 6eme et a refusé de nous donner celle du 4 eme. Il nous a mis hors de l hotel à 21h00. Nous avons était obligé de trouver un autre hotel. Cet hotel est une insulte à la gentillesse des indiens et de ce pays il doit être retiré de votre site. Je voyage souvent en Asie et beaucoup en Inde et je n ai jamais vécu cette expérience avant .
Stayed 1 night in Oct 2018
Verified

2/10 Terrible

WAZEED BASHA

Very worst hotel....Don't go tothis..

The worst hotel in my life i have seen...Very small room. After payment also they charged extra 1500/- per day. They did not provide free breakfast as listed in the website. I don't know why Hotels.com will allow these guys.
Stayed 1 night in Aug 2018
Verified

2/10 Terrible

RAMSAGAR

The booking facilities are didn't get

Not satisfied with your sevice. I have booked a room in hotel city palace Mumbai. Booking id is 8150525419375. I have booked economy single room. However at the time of check-in they said it's basic room with single bed and small place to stand and shared bathroom, small TV and no fridge. It's not at all convenient to stay. When I asked them by showing the booking details made at your website they said hotels.com people might have written wrongly about the facilities. Later I have paid 1000 INR extra to get the decent room where the facilities are more are less what mentioned in the booking. Pls clarify this issue by analysing your booking display details and check with the hotel management
Stayed 1 night in Jun 2018
Verified

2/10 Terrible

KRISHNAMOORTHI K V

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I have already given a reply through mail

Very bad experience! I had to change the room paying more!
Stayed 1 night in May 2018
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

I have never seen a Hotel with Common Rest Rooms.

It was terrible experience. I was not at all informed about common rest rooms.
Stayed 1 night in May 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel to connect with train,bus stop. Good

I hv stayed for at least four times in this hotel. I m happy. Ambiance nice
Stayed 1 night in May 2017
Verified

8/10 Good

Bhushan

Liked: Cleanliness, staff & service

Good Location

Nice location​. Near to CST. Very close to market. Cleanliness is good. Staff is very co-operative.
Verified

2/10 Terrible

Girish

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst Hotel

Worst Hotel. Not recommended for ladies and families. Peeping Tom, trying to take video from Bathroom window. While was accessible from Terrace.
Verified

2/10 Terrible

Girish

Disliked: Staff & service, property conditions & facilities, room comfort
A/c stopped working. Had to spend night with Fan. Peeping toms, trying to take video from Bathroom window, which is accessible from Terrace. Strictly NO No for families and Ladies.
Verified

6/10 Okay

Burros1o

Liked: Staff & service

Happy

very good
Verified

10/10 Excellent

Ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Budget Hotel

Great Budget Hotel at Mumbai CST
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Very good Hotel and very nice hospitality and

My experience with this hotel is very good and excellent. I have never such a hospitality and good behavior of staff and Reception manager is very kind humble and gentle person. I was sitting in reception for some time after checking out. The staffer were very humble they kept our luggage and they allowed us to refresh etc....very hare hospitality in mumbai.....I sincerely recommend to guests to visit this hotel and very conveniently located VT station is nearby very very convenient.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay, in front of CST

I stayed in this budget hotel twice this month. I think it is really worthwhile. It's location is good, in front of Chatrapatti Shiivagi Terminus, in Fort District. Besides that, there is a wonderful veg restaurant almost connected to the hotel. The room is clean and the shower is perfect. The Manager, Mr. Taj, is very friendly and helpful, as his staff. I recommend it.
Verified

6/10 Okay

ayutet

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

駅前にある目立つホテル

ホテルのスタッフは親切でした。また24時間入り口にスタッフがいますのでセキュリティはしっかりしてます。 部屋はエアコンが止められず、消すには主電源を落とすしかなく真っ暗になります。お湯は昼間しか出ません。窓がない部屋でしたがその分静かではありましたが、暗すぎます。 場所のせいか、値段がもう少し安ければ良いと思います。ムンバイでは仕方ないのかもしれませんが...
Verified

8/10 Good

Susmit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel close to CST station

A nice hotel to stay in.It is very close to CST,about a minute or 2 walk from the station. Hotel staff behavior was good.rooms were clean & well maintained.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was not allowed to check even with government ID

I was not allowed to check in despite providing 2 types of government issued ID including one issued by the Indian government
Verified

4/10 Poor

Mats

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Litet, billigt och centralt

Perfekt om man som vi bara ska sova ett par timmar och ta en dusch innan man tar ett tidigt morgontåg. Mkt små rum, men det funkar... Dock inget ställe att bo på flera dagar;)
Verified

6/10 Okay

杜松

Liked: Staff & service
Disliked: Property conditions & facilities

CST駅徒歩2分

立地は最高でした。CST駅向かいなので、コラバ地区まで散歩がてら歩いても20分です。 デラックスバスで早朝ムンバイ着だったので、7時前に荷物だけでも置かせてもらおうと思ったら、空いている狭い部屋を使わせてくれ、身じたく等に助かりました。 部屋は窓もなく、天井のファンが寒く、快適というわけではありませんでしたが、シャワーはストレスなく使えました。 ムンバイは全般的にホテルが高いので、仕方ないのかな、と思わせられるお部屋でした。
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Unsatisfactory

Hotel stay was ok but booking with Expedia in advance costs more than the actual tarrif of hotel.
Verified

8/10 Good

ANUP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Hotel City Palace Mumbai

The stay was very refreshing after a long journey.
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Too congested

Had to stay with family for a day and choose this hotel for the only reason being proximity to the CST. Room was clean but too much cramped. Even Deluxe superior room is not convenient for a couple, it is just ok for a single person to stay. Other services and facilities are in line with the room and below minimum expected for what they charge.
Verified

6/10 Okay

Anup P N

Disliked: Staff & service, room comfort

Complementary breakfast needs to be improved.

Though the rooms were well furnished but very congested and have less room.No proper vantillations.The complementary breakfast consists of only tea/coffee and small slices of bread/butter compared to other hotel's free breakfast.
Verified

8/10 Good

Munish

Liked: Cleanliness, property conditions & facilities
Although I stay there for 2 nights . All good but wifi was not working at all.
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

'Excellent' room service

The room was spotless clean. The room window is in front of the scorching Sun in the afternoon. No A.C. can stand such heat in May. The deal was with complimentary breakfast. The breakfast is served as if obliging us like we are sort of beggars. The man on the phone is extremely rude once you say, you are supposed to get complimentary breakfast. He decided he will give us Tea and Bread butter. I asked if we can have coffee, he rudely agreed and repeated. Once again I asked if we can have toast butter instead of bread butter. He agreed murmuring something. I again asked if he can apply some Jam on toast. He rudely agreed. Again I asked if I can have any eggs in the same deal. No. He snapped. You will get only Tea/coffee and Toast, butter, Jam. Don't ask for anything else, he snapped on me. Like beggars, we accepted what was offered. Except this, other staff was courteous, expecting tips all the time, for any 'favour'.