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Sofitel Munich Bayerpost

5.0 star property
Luxury hotel with full-service spa and health club

Photo gallery for Sofitel Munich Bayerpost

Exterior
IMPERIAL SUITE - King Size Bed - Glamorous New Hollywood Look
Luxury Room
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
The current price is NZ$469
includes taxes & fees
8 Oct - 9 Oct

Explore the area

View map
Bayerstrasse 12, Munich, BY, 80335
  • Place, Marienplatz
    ‪19 min walk‬
  • Place, Hofbräuhaus
    ‪4 min drive‬
  • Place, BMW Welt
    ‪7 min drive‬
  • Airport, Munich (MUC-Franz Josef Strauss Intl.)
    ‪30 min drive‬

Room options

View all photos for Luxury Room

Luxury Room

Luxury Room

8.2 out of 10
Very good
(33 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room (Relax with literature)

Superior Room (Relax with literature)

Superior Room (Relax with literature)

8.6 out of 10
Excellent
(102 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner (Opera)

Suite, 1 King Bed, Corner (Opera)

Suite, 1 King Bed, Corner (Opera)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 90 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Corner (Executive)

Junior Suite, 1 Queen Bed, Corner (Executive)

Junior Suite, 1 Queen Bed, Corner (Executive)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Junior Suite, City View (Duplex)

Junior Suite, City View (Duplex)

Junior Suite, City View (Duplex)

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Twin Beds OR 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for IMPERIAL SUITE - King Size Bed - Glamorous New Hollywood Look

IMPERIAL SUITE - King Size Bed - Glamorous New Hollywood Look

IMPERIAL SUITE - King Size Bed - Glamorous New Hollywood Look

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Magnificent apartment - king size bed - impressive suite with balcony

Magnificent apartment - king size bed - impressive suite with balcony

Magnificent apartment - king size bed - impressive suite with balcony

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed
  • 175 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Double Bed

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About the area

Munich

A luxury stay in the heart of Munich awaits you at Sofitel Munich Bayerpost. Within a 30-minute stroll, you'll find Marienplatz and Pinakothek der Moderne. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering at Sofitel Spa can include sports massages, body wraps and body scrubs along with access to the sauna and hot tub. The family restaurant, Schwarz & Weiz, serves international cuisine and is open for breakfast and brunch. Isarbar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, Turkish bath/hammam and sauna as well as access to bike hire. 19375 square feet (1800 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Munich City Centre hotel include Hofbräuhaus and Residenz.

What's nearby

  • Marienplatz - 19 min walk - 1.6 km
  • Hofbräuhaus - 4 min drive - 2.1 km
  • Deutsches Museum - 4 min drive - 2.4 km
  • Olympic Park - 6 min drive - 4.8 km
  • BMW Welt - 7 min drive - 5.1 km

Getting around

  • Holzkirchner Bahnhof Tram Stop - 2 min walk
  • Munich (ZMU-Munich Central Train Station) - 3 min walk
  • Franz Josef Strauss International Airport (MUC) - 42 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Münchner Stubn - ‬2 min walk
  • ‪asiagourmet - ‬2 min walk
  • ‪WXYZ Bar - ‬1 min walk
  • ‪ISA.BAR - ‬1 min walk

About this property

Sofitel Munich Bayerpost

Luxury hotel with full-service spa and health club
Sofitel Munich Bayerpost offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 15 meeting rooms are available. Event space at this hotel measures 19375 square feet (1800 square metres) and includes conference space. A sauna, spa services, and a library are also featured at the luxury Sofitel Munich Bayerpost. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Munich hotel.

  • 1 building
  • 396 guestrooms or units
  • 8 levels
  • 19375 sq ft of conference space
  • 1800 sq. m of conference space
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sofitel Munich Bayerpost offers 396 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Munich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sofitel Spa. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Secured parking on site (EUR 47 per day)
  • Secured valet parking on site (EUR 47 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 45 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Delice La Brasserie
  • Isarbar
  • Schwarz & Weiz

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Art supplies
  • Children's games
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 15 meeting rooms
  • 19,375 square feet of conference space
  • 24-hour business centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Airport shuttle fee: EUR 99 per vehicle (one-way, maximum occupancy 3)
  • Secured self-parking fee: EUR 47 per day
  • Valet parking fee: EUR 47 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products.
    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This hotel is rated 5 stars.

Property is also known as

Bayerpost
Bayerpost Munich
Munich Bayerpost Sofitel
Munich Sofitel
Munich Sofitel Bayerpost
Sofitel Bayerpost
Sofitel Bayerpost Hotel
Sofitel Bayerpost Hotel Munich
Sofitel Munich
Sofitel Munich Bayerpost
Accor Munich Bayerpost
Sofitel Munich Bayerpost Hotel Munich
Sofitel Munich Bayerpost Hotel
Sofitel Munich Bayerpost Hotel
Sofitel Munich Bayerpost Munich
Sofitel Munich Bayerpost Hotel Munich

Frequently asked questions

What is the cancellation policy at Sofitel Munich Bayerpost?

Sofitel Munich Bayerpost offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Munich Bayerpost?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Sofitel Munich Bayerpost on 8 Oct 2025 start from NZ$468.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Munich Bayerpost?

Yep, Sofitel Munich Bayerpost has a secured self car park for EUR 47 per day.

Are there any beaches close to Sofitel Munich Bayerpost?

The closest beach to Sofitel Munich Bayerpost is Roberto Beach (12.7 km).

Is there a spa on site at Sofitel Munich Bayerpost?

Yep, Sofitel Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Sofitel Munich Bayerpost have a pool?

Sofitel Munich Bayerpost has an indoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Sofitel Munich Bayerpost?

Sofitel Munich Bayerpost features a full-service spa, a health club and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Sofitel Munich Bayerpost a romantic place to stay?

A hot tub and al fresco dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sofitel Munich Bayerpost.

Is Sofitel Munich Bayerpost family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as highchairs and art supplies in the guestrooms, it's no surprise that Sofitel Munich Bayerpost is a hit with families.

Does Sofitel Munich Bayerpost serve breakfast?

You bet, our visitors give top marks to the buffet breakfast here! Offered weekdays between 6:30 AM and 10:30 AM and weekends from 7:00 AM to 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Sofitel Munich Bayerpost?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Munich Bayerpost?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Munich Bayerpost?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sofitel Munich Bayerpost?

Furry friends are welcome at Sofitel Munich Bayerpost, with food and water bowls on offer.

Reviews

Sofitel Munich Bayerpost Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 627 out of 1022 reviews
Rating 8 - Good. 213 out of 1022 reviews
Rating 6 - Okay. 86 out of 1022 reviews
Rating 4 - Poor. 44 out of 1022 reviews
Rating 2 - Terrible. 52 out of 1022 reviews

Reviews

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2025

10/10 Excellent

Peter

Stayed 1 night in Jun 2025

4/10 Poor

Maggie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Poor experience

Despite having written confirmation of our requirements, we found ourselves compromised. The hotel is not in a great location and the service was pretty poor. The quality of the bedding which is usually a differentiator for Sofitel was not up to standard and we had two terrible nights sleep. Overall a poor experience especially for the price point.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shirin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff!

The entire staff were incredibly sweet to our 1 year old.
Stayed 3 nights in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Laura

Stayed 1 night in Jun 2025

10/10 Excellent

nigel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Lovely people. Lovely room
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Cleanliness
B
Stayed 2 nights in Jun 2025

2/10 Terrible

Wai Kwong

Travelled with group
Disliked: Staff & service
The hotel had asked me to pay extra 60€ in order to let me access the room earlier while I was checking in around 12:45pm as the official check in time is 3:00pm. I thought it’s totally insane because it’s a common practice for most hotel to offer flexibility when the room is ready. Especially it’s already in the afternoon. It’s a wipe off and no 5 stars hotel dares to treat its guests like this. Eventually they offered me to access the room immediately if I agreed to become a member of the hotel group. And I made the application to exchange for access. Honestly it’s an insult because I have never be demanded to pay like this. In fact. I had stayed in grand Hyatt Berlin before moving to Munich. Grand Hyatt allowed me to access the room around 12pm. May be Hyatt Group is a better choice.
Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

JUAN CARLOS, SANTA TECLA

Stayed 4 nights in Jun 2025

10/10 Excellent

Tyrone Carl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, hotel was clean, pool was amazing, and the breakfast was indescribably fantastic.
Stayed 6 nights in Jun 2025

10/10 Excellent

Aaron

Stayed 1 night in Jun 2025

10/10 Excellent

Gardner

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a wonderful stay at the hotel. Service, staff and amenities were great. The bedding was very comfortable. The one thing that we didn’t like was that the breakfast was rather pricy and wasn’t worth it. I didn’t appreciate all my children being charged as adults.
Stayed 5 nights in Jun 2025

10/10 Excellent

Marie, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

4/10 Poor

Brian

Disliked: Cleanliness, amenities
Stayed 4 nights in Jun 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic A+
Stayed 3 nights in May 2025

6/10 Okay

Shawn

The hotel is situated close to old town but in a not so great area by the train station. When we arrived the water was turned off and our room was very antiquated. Our room was positioned by the cleaning room so banging started every morning around 7:30 and was very loud with dinging and doors closing. The front desk was good.
Stayed 4 nights in Jun 2025

10/10 Excellent

Claude

Stayed 1 night in Jun 2025

8/10 Good

Yuliya, Lake Stevens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely wonderful stay at this hotel. From the very beginning, the staff gave us a warm and thoughtful welcome. They had prepared a beautiful birthday surprise in the room — a stunning gift and fresh flowers, which made the occasion feel truly special. The room itself was luxurious, spacious, and impeccably clean — everything was perfect for a relaxing stay. The only disappointment was that Alexander Sleath at the front desk unfortunately forgot to book our airport taxi for the next morning, even though we had requested it in advance. This caused a bit of confusion early in the morning. However, we’re incredibly grateful to another staff member who quickly arranged a transfer for us just in time — thanks to them, we made it to the airport without delay. Despite this minor issue, our overall experience was excellent, and we would gladly return. Highly recommended!
Stayed 1 night in May 2025

8/10 Good

Ike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Andrew

Stayed 2 nights in May 2025

4/10 Poor

Andrew

Business traveller

Shame

Asked to extend stay by 1 day and was told fully booked by receptionist. Stood in reception and booked immediately via Hitels.com with 3 types of accommodation available. Checked out and then checked in again. Room was nice, shame the shower had no hot water, TV didn’t work and the max room temperature was 21 degrees - only discovered the flaws in the morning! Travel a lot in Europe on business and normally look for a Sofitel - NOT ANYMORE!
Stayed 1 night in May 2025

10/10 Excellent

Lars Håkan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025