6/10 Okay
Kinga
9 Feb 2025
Liked: Cleanliness, staff & service
Kind of disappointing
The place wasn't too bad but i did not really enjoy staying here. As a disabled guest it was important to me to have an elevator. When i arrived the elevator was under construction, unavailable for use and the men doing repairs made a huge amount of noise for a few days. My room was dusty, which triggered my allergies. The storage crates under the beds have dangerous heavy lids which are difficult to prop open,and i saw these fall on people several times. There is nowhere to put clothes or towels in the showers. Breakfast was good but there was an issue where i was told i hadn't paid for breakfast when I actually had, and was forced to go to reception to get proof. Another time, my key card randomly stopped working and had to be reprogrammed. There is no guest kitchen. There is an outdated ad for Neuschwanstein castle tours in the breakfast room that has not been taken down. The hostel claims to be eco friendly but i could not find a single recycling bin (though the website says something about a waste sorting system so i am hoping thats what they do). Overall i did not have the best stay.
Kinga
Stayed 1 night in Jan 2025