2/10 Terrible
Debra
Travelled with partner
15 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon exiting the elevator to our room, the carpet was disgusting, very dirty, stains all over, What looked like a little piece of feces was in the hallway for 2 days, (we stayed 3 nights- never again) Didn't know if it was just our floor (4th) or all floors were as dirty, when the elevator stopped on other floors carpeting was the same. I asked the girl at the front desk how often they cleaned the carpets, she replied "we vacuum every day", I said I have never stayed in a hotel where the carpets were this dirty, She them said we are going to renovate. Why would a County Inn & Suites let a property get so disgusting? The carpet in our room was damp, our socks were black from walking on it. There was a chunk of wood missing from the bottom of the dresser, bathroom door same. The lamp on end table missing a bulb, bulb burnt out in bathroom, the telephone was extremely dirty, had not been cleaned in years. Our toilet would not flush, called Maintenace they came & plunged it, (we did not plug it). The safe was a hollow box, no lock . I took pictures, I wish there was an option here to post them. Day 2 the fire alarm went off early i the morning. No one knew what was going on, my husband had to go down to the front desk to find out it was a false alarm. We had to listen to it until the fire department came & turned it off. I will never stay in this hotel ever again. It is clear the owners have no pride or care about this property.
Debra
Stayed 3 nights in Aug 2025
