4/10 Poor
April
28 Jun 2025
Liked: Cleanliness, amenities
The lady with the long white hair is extremely rude and talked to us like we were kids. Mind you, we came in as a group of family. We lost our wristbands which is understandably on us, we asked if we could purchase new ones. She goes “you guys lost them already?” She didn’t even check us in & responded with that comment? She asked us how we lost it, we explained it fell out of the ocean which again is on us and she responded “well then you shouldn’t have put it there”. Like I said it is our fault for losing the wristbands but if we talked to someone who is a staff with respect and kindness, simply asking a question and you returned with passive aggressiveness and giving an attitude is wild. Just because certain customers are younger than you does not mean you have the authority to talk down to someone, we had the money for the hotel, the kindness and the respect.
But the guy in the wheelchair that was securing the hotel was nice! Shoutout to you! Thank you for being nice.
April
Stayed 2 nights in Jun 2025