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Hakuba Alps Hotel

3.0 star property

Photo gallery for Hakuba Alps Hotel

Public bath
Standard Room
Exterior
Seasonal outdoor pool, a natural pool
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View map
12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano
  • Place, Hakuba Norikura Onsen Ski Resort
    ‪1 min walk‬
  • Place, Hakuba Koruchina Ski Area
    ‪15 min walk‬
  • Place, Tsugaike Ski Resort
    ‪3 min drive‬

Room options

About the area

Otari

At Hakuba Alps Hotel, you'll be 14.1 km (8.7 mi) from Hakuba Goryu Ski Resort. Highlights at this ski hotel include 3 restaurants, a full-service spa and free self-parking. .A day of pampering at HakubaNorikuraOnsen can include access to the hot springs/mineral springs and sauna. Enjoy the Hot tub, sauna and seasonal outdoor swimming pool as well as access to hot springs. Other amenities include free Wi-Fi in public areas, free use of bicycles and ski storage. Buffet breakfast is available daily between 7 AM and 8:30 AM. .Attractions within a 15-minute drive of this 3-property class Otari hotel include Tsugaike Ski Resort and Hakuba Happo-One Ski Area.

What's nearby

  • Hakuba Norikura Onsen Ski Resort - 1 min walk - 0.0 km
  • Hakuba Koruchina Ski Area - 15 min walk - 1.3 km
  • Tsugaike Ski Resort - 3 min drive - 2.0 km
  • Saera ski resort Oze - 5 min drive - 3.0 km
  • Hakuba Goryu Ski Resort - 23 min drive - 17.5 km

Getting around

  • Chikuni Station - 12 min drive

Restaurants

  • ‪バーガーキング - ‬5 min drive
  • ‪Blue Star Hotel - ‬3 min drive
  • ‪TSUGA BASE - ‬4 min drive
  • ‪レストラン アルプス - ‬5 min drive
  • ‪レストランエデン - ‬5 min drive

About this property

Hakuba Alps Hotel

Have fun with on-site winter activities, including downhill skiing, sledging and snowshoeing. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Hakuba Alps Hotel helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes.

There are 3 restaurants on site. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Otari hotel.

  • 121 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Front desk safe
  • Games room or arcade
  • Gift shop
  • Lift
  • Smoking in designated areas
Hakuba Alps Hotel offers 121 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa, HakubaNorikuraOnsen. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs on site.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 8:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • 3 restaurants

Things to do

  • Arcade/game room
  • Downhill skiing
  • Free bicycle rentals
  • Full-service spa
  • Hot springs
  • Hot tub
  • Natural pool
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowshoeing
  • Steam room
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Seasonal outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Alps Hotel Otari
Hakuba Alps Otari
Hakuba Alps
Hakuba Alps Hotel Hotel
Hakuba Alps Hotel Otari
Hakuba Alps Hotel Hotel Otari

Frequently asked questions

Is parking available at Hakuba Alps Hotel?

Yep, Hakuba Alps Hotel has a free self car park.

Is there a spa on site at Hakuba Alps Hotel?

Yep, HakubaNorikuraOnsen is available for guests. It has a sauna and hot springs.

Does Hakuba Alps Hotel have a pool?

Hakuba Alps Hotel has a seasonal outdoor pool.

What luxury perks are available at Hakuba Alps Hotel?

Hakuba Alps Hotel features a natural pool, a full-service spa and 3 restaurants.

Does Hakuba Alps Hotel serve breakfast?

Sure does, buffet breakfast is offered daily from 7 AM to 8:30 AM.

Is there a free airport shuttle available at Hakuba Alps Hotel?

No, Hakuba Alps Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Alps Hotel?

Yep, Hakuba Alps Hotel has 3 restaurants.

What time are check-in & check-out at Hakuba Alps Hotel?

Check-in begins at 3:00 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Alps Hotel?

No, pets are not allowed.

Hakuba Alps Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 27 out of 69 reviews
Rating 8 - Good. 25 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 3 out of 69 reviews
Rating 2 - Terrible. 5 out of 69 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Very clean. Great ski lockers and amazing pool/spa, so many fun things for after a ski day. Super helpful and nice staff.
Stayed 2 nights in Feb 2026

10/10 Excellent

Chris, Louisville

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Feb 2026

4/10 Poor

Amanda

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
For starters it is so hard to travel to and from hotel and staff there are very little help. In fact they seem quite annoyed when you ask for any assistance. We caught the bus up from the valley and they drop you at the bottom of the long drive then you have to drag all your luggage up the slippery long drive to the hotel entrance. Our room was a “pet friendly room” despite having no pets of our own. The room smelt of dog and we were kept awake by dogs barking in the other rooms. A dog even took and crap out the front of our room and made is smell even worse. The buffet dinner was nice but they stop serving breakfast really early and very limited food options available. The skiing and access to snow was great. Also need to have cash and no contactless payment when paying for things. The hotel offers a free shuttle service that runs very infrequently and only to a train station no one needs to go to. After check out we had to lug our bags back down the icy long drive in the snow and wind and wait with no shelter for the bus to arrive. Also ski shop people spoke very little English which made it hard. Not a great experience for a hotel that caters for international guests.
Stayed 3 nights in Feb 2026

8/10 Good

Vera

Travelled with family
Liked: Property conditions & facilities
Location, ski in ski out
Stayed 2 nights in Jan 2026

8/10 Good

xingyu

Travelled with family
Liked: Staff & service, amenities
Overall is good except minor cleaning issues
Stayed 5 nights in Jan 2026

6/10 Okay

stephen

Stayed 3 nights in Jan 2026

10/10 Excellent

koa

Stayed 3 nights in Jan 2026

10/10 Excellent

kyle

Stayed 1 night in Jan 2026

8/10 Good

Alana

Travelled with family
Liked: Cleanliness, amenities
Hotel was dated but very comfortable. We booked a junior suite and it was massive. The onsen was amazing and great for kids. No shops close by and taxis very expensive even tough a short distance from town.
Stayed 4 nights in Dec 2025

8/10 Good

HONGYONG

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
My family loved this hotel stay: wide open spaces, and convinience to the ski resort!
Stayed 5 nights in Jan 2026

8/10 Good

Vencci

Liked: Cleanliness
The room itself is newly renovated with 2 bunks - beds are comfy. The generous space comes in handy when storing ski wear, which are usually quite voluminous.
Stayed 5 nights in Dec 2025

8/10 Good

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The reviews are true. This property is very dated, however for the right price it is a decent place to stay. The rooms are clean and well equipped. There is an onsite ski rental shop, ski lockers, convenience store and wonderful onsens and pool area.
Stayed 4 nights in Dec 2025

8/10 Good

Tak Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean. Good for a family.
Stayed 4 nights in Dec 2025

2/10 Terrible

Tao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst hotels I’ve ever stayed in. It is absolutely not suitable for families with children. The facilities are extremely old, and the food is very basic and only has buffet. They charge 4,950 yen per person for dinner, regardless of whether you are an adult or a child, and another 2,200 yen per person for breakfast, again the same price for children. So for a family of four (2 adults + 2 children), it comes to 28,600 yen per day just for two meals per day, and every day you have to eat same food. On top of that, the hotel is located in an isolated area, with no restaurants, supermarkets, or convenience stores nearby. You basically have no alternative — you either pay what they charge or go hungry. Even water is expensive: 250 yen per bottle from the hotel shop, and if you want pay cheaper price from the the vending machines, unfortunately, the machine's water bottle are always sold out or unavailable. Overall, I strongly do not recommend this hotel, especially for families. It is overpriced, old, and lacks basic convenience.
Stayed 5 nights in Dec 2025

10/10 Excellent

Nutsima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are really nice! We would definitely go back !
Stayed 2 nights in Dec 2025

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 4 nights in Nov 2025

6/10 Okay

Yenling

Travelled with family
Liked: Staff & service
The carpet was old and smells badly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Adam Nicholas

Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and onsen and 2 minute walk to lifts
Stayed 4 nights in Feb 2025

6/10 Okay

Raquel

Liked: Cleanliness, property conditions & facilities, room comfort

Good but do your research

My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Clyner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained.
Stayed 3 nights in Jan 2025

8/10 Good

Lawrence

Stayed 1 night in Dec 2024

8/10 Good

ChiJung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
晚餐牛排好吃
Stayed 3 nights in Jan 2026

10/10 Excellent

HORNGBIN

Stayed 4 nights in Jan 2026

10/10 Excellent

Morita

Stayed 1 night in Feb 2026