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Hakuba Gondola Hotel

Property class: 3

Photo gallery for Hakuba Gondola Hotel

A traditional half-timbered building with a steeply pitched roof, a central tower, and a snow-covered entrance.
A bar with a counter, stools, and patrons.
A hotel room with two beds, a desk with a computer, a window with curtains, and a view of trees and buildings outside.
A room with a checkered floor, wooden furniture, and shelves with skis and snowboards.
A reception area with a marble counter, red walls, and a potted plant.

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Restaurant
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
4631-4 Hokujo, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪1 min walk‬
  • Place, Happo-one Adam Gondola
    ‪5 min walk‬

Room options

View all photos for Double or Twin Room, Shared Bathroom

A hotel room with a bed, a nightstand, a lamp, and a door.

Double or Twin Room, Shared Bathroom

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

A hotel room with two beds, a desk with a computer, and a window with curtains.

Standard Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double or Twin Room

A hotel room with a bed, a desk, a lamp, and curtains on the windows.

Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

Shared Dormitory

  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

A hotel room with bunk beds, a window with curtains, a bedside table with a lamp, and a small shelf with folded towels.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Quadruple Room, Shared Bathroom

A room with bunk beds, a wooden wardrobe, a bedside table with a lamp, and a window with curtains.

Quadruple Room, Shared Bathroom

  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Triple Room

A hotel room with two beds, a desk with a computer, a window with curtains, and a view of trees and buildings outside.

Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 3 Single Beds

View all photos for Triple Room, Shared Bathroom

A hotel room with two beds, a desk with a computer, a window with curtains, and a view of trees and buildings outside.

Triple Room, Shared Bathroom

  • Sleeps 3
  • 3 Single Beds

Family Room, Multiple Beds

  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

About the area

Hakuba

At Hakuba Gondola Hotel you'll be within steps of Hakuba Happo-One Ski Area and Hakuba Ski Jumping Stadium. Highlights at this ski hotel include free continental breakfast, a restaurant and a bar/lounge. .Along with ski-in ski-out access, this hotel offers on-site ski rentals and ski storage. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also the convenience of a free ski shuttle. .Attractions within a 15-minute drive of this 3-property class Hokujo hotel include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 1 min walk - 0.2 km
  • Happo-one Adam Gondola - 5 min walk - 0.4 km
  • Happo Information Center - 10 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 17 min walk - 1.4 km

Getting around

  • Hakuba Station - 9 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 61 min drive

Restaurants

  • ‪RAMEN BAR Marutama 55 - ‬6 min walk
  • ‪レストラン沙羅 - ‬11 min walk
  • ‪Cru Cafe - ‬6 min walk
  • ‪飛鳥 - ‬7 min walk
  • ‪らあめん寸八 - ‬5 min walk

About this property

Hakuba Gondola Hotel

Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hakuba Gondola Hotel helps provide the perfect winter holiday with ski storage and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 3-star Hakuba hotel.

  • 108 guestrooms or units
  • Continental breakfast (free)
  • Ski equipment storage
  • Ski equipment rentals
  • Self-service laundry
  • Storage area for luggage
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hakuba Gondola Hotel offers 108 accommodations. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

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  • Spa pool
  • Laundry room
  • Microwave
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The price is NZ$184
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7 AM to 8 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

More

  • Heating

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

There is no front desk at this property

Guests can access their accommodation through a private entrance

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Gondola Hotel

Hakuba Gondola

Hakuba Gondola Hotel Hotel

Hakuba Gondola Hotel Hakuba

Hakuba Gondola Hotel Hotel Hakuba

Frequently asked questions

Does Hakuba Gondola Hotel serve breakfast?

You bet, complimentary continental breakfast is available daily from 7 AM to 8 AM.

Is there a free airport shuttle available at Hakuba Gondola Hotel?

No, Hakuba Gondola Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Gondola Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hakuba Gondola Hotel?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Gondola Hotel?

No, pets are not allowed.

Hakuba Gondola Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 12 out of 51 reviews
Rating 8 - Good. 11 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 12 out of 51 reviews
Rating 2 - Terrible. 12 out of 51 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Lynn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had higher expectations of the lodging based on pictures and descriptions. Was not a comfortable or clean place to stay for those of us who aren’t in our 20s and who didn’t intend on staying at a large hostel. I love hostels but this was priced like a low cost hotel but without amenities.
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This "hotel" is one step above a hostel. It's basically a college dorm. The women's bathroom had 1 working toilet. Other 2 stalls said out of order. The beds were very uncomfortable and metal bed frames were very squeaky. 90% of the guests were under 25, at most. Two stars, 1 for breakfast was pretty good. 2 for location.
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.
Stayed 2 nights in Jan 2024
Verified review

6/10 Okay

Albert

Does what is says on the tin, no frills

This is a very basic hotel, catering mostly to young Australian tourists. It is extremely conveniently located next to the Happo One gondola and several popular bars / restaurants. The rooms are clean and generally the staff were very helpful, but the physical state of the building and the smell of diesel fuel is a little off putting. The breakfast is very basic but in the hotel’s defence, everything was pretty much exactly as described and the price reflects the value you get here.
Stayed 3 nights in Feb 2024
Verified review

4/10 Poor

Saihung

Disliked: Amenities
The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.
Stayed 4 nights in Jan 2023
Verified review

4/10 Poor

Kira

Liked: Cleanliness
Disliked: Amenities
We arrived at the hotel around 10 pm and there was noone at the desk.The keys were in envelopes on the desk with instructions. Our bags (that were shipped) were just unsecured. No instructions on the location of the elevator which was in the other wing (A). No locks on lockers for your ski equipment. There was no TV or WiFi (except inside the guest lounge). Bathrooms are communal and not every floor has one. Communal showers are in the basement. Just a very generic room. There were 3 of us, so we were in a small room with no dressers or closet. Our sleeping arrangement was 1 single bed and a bunk bed. The only positive to this place is it is a stone’s throw from the Happo ski resort. Just be prepared to have your clothes/bags strewn across the room. This is more a hostel than it is a hotel.
Room
Free breakfast
Free breakfast
Free breakfast
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Stuart

Disliked: Staff & service, room comfort
Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay
Stayed 3 nights in Jan 2023
Verified review

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service
Verified review

4/10 Poor

Wendy

Disliked: Cleanliness, amenities, property conditions & facilities
The people who work here are WONDERFUL. Sad that mgmt put them in this position. The facility is really in terrible shape, maintained in a patchwork, the grounds had snow boulders falling from roof and a treacherous entrance to reception. The worst arrival we've ever had; there was no shuttle service to the hotel. The roads were icy and there were no available taxis so we wandered around with gear and suitcases for 1 1/2 hours taking two nasty falls on the ice after a 12 hour trip to get there. Instead of skiing, we planned our second day of slope time there lugging our stuff back to the bus station for shipping in order to prepare for departure. The property is not a hotel, rather it's a dorm/hostel type of place. The shared bathroom was on another floor from us on 4, had one out of order, and it was flooded from the other leaking and smelly in the women's 3rd floor. Fire exits were blocked with old beds and furniture, tied open to window latches or inoperable with doors removed, no sprinklers, etc. It was completely dangerous as far as fire safety evac goes. Difficult to navigate by its byzantine corridors and lockers for gear don't lock. I never went to the communal shower but opted to use the hot springs (a 20 minute walk) after seeing the grunge reviews about not going in without shower shoes. If you wanted a nice bath there, it costs ¥3,000 extra which is more than the one in the village. Overall, the staff and location to lift were super.
Stayed 3 nights in Dec 2024
Verified review

2/10 Terrible

Woody Ki Fung

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.
Verified review

10/10 Excellent

YOSHINOBU

Liked: Staff & service
スタッフの対応が良かった。
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Benjamin

Disliked: Staff & service, amenities, property conditions & facilities
This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

残念な滞在

部屋、特にトイレに虫が数匹いつもみられました。部屋の中の換気のためにつけた装置が結構音がしたので　寝る時はオフにしました。シャワートイレでもなく　サ-ビスも常にフロントスタッフが対応していただけなく　時間が決まっていて　快適に過ごせませんでした。残念です。
Stayed 1 night in Jan 2023
Verified review

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.
Verified review

8/10 Good

Keita

Liked: Cleanliness, staff & service
部屋にティッシュボックスは欲しかった
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Ryo

Liked: Cleanliness
Disliked: Room comfort

寝るだけ！宿泊費は安くていいです！

簡素なホテルですが名前の通りゴンドラから近く、スキー場へのアクセスは抜群です。 朝食はトーストなどシンプルなものです。
Stayed 2 nights in Jan 2022
Verified review

8/10 Good

Serge

Liked: Cleanliness, staff & service

Good budget option for not fuzzy travelers.

I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!
Stayed 2 nights in Jan 2022
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.
Stayed 2 nights in Dec 2021
Verified review

10/10 Excellent

Sathish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent !! Convenient location for Ski in-Ski out and Dining
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

LeAnn808

Liked: Cleanliness, staff & service
Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.
Stayed 5 nights in Dec 2020
Verified review

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, top tier service

Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Easy access from Happo bus terminal.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
場所は最高の立地でした。
Stayed 2 nights in Feb 2020
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ゴンドラ乗り場へのアクセス以外、特に無し。

白馬駅からホテルまでの送迎バスが、片道2000円!?　wifiエリアが、bar.、ラウンジの2カ所に限定されており、且つ、電波は脆弱。部屋の下がbarの為、深夜まで、バンコクのカオサンの安宿の様なうるささ、アダムゴンドラ乗り場からのアクセス以外、何のメリットも無し。
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

BernieComerford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.
Stayed 5 nights in Dec 2019

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